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"Empowerment" can be a mind-numbing topic, but in The 3 Keys to Empowerment, Ken Blanchard and his coauthors use concrete examples, a Q&A format, case histories, and entertaining sidebars to keep the discussion lively. The authors show that empowerment is not about giving people power, it's about releasing the power they already have.
Modern life is filled with frustrations -- too much work, too many interruptions, not enough personal time, and an increasing sense of losing control and meaning.The key lies in three questions: "How do I get the most from the only thing I control -- my actions now?"; "With the many options I have, how do I stay focused on what I really want?"; and "What do I really want from life and work?" Written in the style of a simple fable, the book invites readers to join Ray and Carol Walters as they learn to apply the techniques of Aligned Thinking to their own lives. Together, they discover how to understand their priorities and develop practical ways to focus on what's important. Equally good for at work or at home, Aligned Thinking helps partners communicate and grow closer, allowing them to reduce stress and increase productivity, motivation, morale, and, most important, satisfaction.
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. InCustomer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer,Customer Mania!is a vital tool for enhancing their experience -- and their customer's.
"In this new edition of one of the most effective business fables ever written, coauthors Blanchard, Carlos and Randolph illustrate three keys that you can use to create a culture of empowerment that truly works..."-Back Cover
Empowerment is not about giving power to people but releasing the power people already have. So say the authors of Empowerment Takes More Than a Minute. Now more than ever, organizations are maximizing their effectiveness by tapping their most vital resource -- the talents of their employees. This book presents a game plan for empowering employees by defining three essential keys: sharing information, creating autonomy through boundaries, and replacing hierarchy with teams. Revised throughout, this edition uses more contemporary examples and language to address concerns specific to younger employees.
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattles very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profoundthe hallmarks of a true business classic. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.
You could be in better shape. No offense--who couldn't be? And if you're like the rest of us, you've been making resolutions and promises for years. Despite all your good intentions, though, somehow it never goes according to plan. But you can break that cycle. In Fit at Last, bestselling business author Ken Blanchard and fitness expert Tim Kearin tell how Ken was finally able, at age seventy-three, to make lasting improvements in his health, including dropping over thirty pounds in a year. In each chapter, Ken shares the very personal story of his ups and downs--a story that involves, among other things, a puppy, a Hawaiian tour bus full of widows, and a fifty-year college reunion--while Tim gives professional health advice and training wisdom. Of course, Ken Blanchard has been helping organizations get healthy for years, and early on he realized he could adapt those same techniques in his own efforts. He shows how readers can use his Situational Leadership approach to determine their developmental level in each of the fitness areas Tim describes and decide what type of leadership they need to move to the next level. Certainly there is a wealth of excellent health advice here, but ultimately, this is not a book about fitness; it's a book about commitment. People don't fail because they don't know what to do--they fail because they just don't do it. Using the tools in this book, you'll be able, like Ken, to move from simply being interested in fitness to making a lasting commitment--one that will add a spring to your step, a smile to your face, and years to your life. "I've been in the fitness industry for more than thirty years, so I know how important it is to keep your body healthy and fit at every age. My hope is that everyone everywhere will realize the transforming effects of a lifelong commitment to health and fitness. I'm so glad Ken has done it--and you can do it, too! Read Fit at Last!" --Denise Austin, fitness guru and author of twelve books, including Side Effect: Skinny
The lessons of Full Steam Ahead! are revealed through the inspirational story of two people who were able to create a vision for the place they worked and for their own lives. Jim Carpenter, president of a mid-sized insurance agency, didn't get the "vision thing." The agency was doing well, but Jim had a strong sense that things could be much better. Ellie Atkins offered a fresh perspective. Together they discover the three elements of a compelling vision: a significant purpose, clear values, and a picture of the future. They also discover how to ensure that the vision comes alive through understanding the principles of: how it is created, how it is communicated and how it is lived and demonstrate that vision is not only necessary, but also possible and achievable.
This Ebook of The Generosity Factor---packaged for you in bestseller form by The One Minute Manager® author Ken Blanchard and the entrepreneur and founder of Chic-Fil-A® restaurants, S. Truett Cathy---invites you to discover the secret of true success. Here's a hint: it's what Jesus told us about giving away our time, talent, and treasure. Read this Ebook . . . reap the rewards.
Effective teams are increasingly recognized as crucial to business success, but few people really understand how to build a team that taps and blends the skills of each member for a winning whole. In clear, simple language, Go Team! shows how to create that powerhouse team. The book begins by defining what constitutes a great team, using examples from real life. It details elements critical to using conflict effectively, making and implementing decisions, sharing leadership among members, and being accountable for results. The authors also explore the three stages of a change process to achieve greatness - sowing seeds for change, dealing with discouragement, and preparing for takeoff - as well as the three keys to empowerment to move the team through these stages: sharing information, creating autonomy through boundaries, and replacing the hierarchy with teams. This proven plan enhances creativity, satisfaction, and a sense of pride, ensuring outstanding results.
By the bestselling authors of The Secret (over 350,000 copies sold): the legendary Ken Blanchard and Mark Miller, a top executive at one of the most successful restaurant chains in the country Identifies the specific ways leaders must grow--on the job and off--to remain inspiring and effective Written for both established leaders looking to ensure their continued effectiveness and those who aspire to leadership Successful leaders don't rest on their laurels. Leadership must be a living process, not a title on a business card, and life means growth. As Ken Blanchard and Mark Miller write in the introduction, "the path to increased influence, impact, and leadership effectiveness is paved with personal growth.... Our capacity to grow determines our capacity to lead. It's really that simple." Great Leaders Grow shows leaders and aspiring leaders precisely which areas to focus on so they can remain effective throughout their lives. As the book opens, Debbie Brewster, an accomplished leader herself, becomes a mentor to Blake, her late mentor's son, as he begins his career. Debbie tells Blake, "How well you and I serve will be determined by the decision to grow or not. Will you be a leader who is always ready to face the next challenge? Or will you be a leader who tries to apply yesterday's solutions to today's problems? The latter will ultimately fail. The difference: the decision to grow. And not a short-term decision but a decision to grow throughout your career and throughout your life. This single decision is a game changer for leaders." Over the next several weeks Debbie reveals what this means in practical terms. She and Blake explore four ways that leaders must continue to grow, both on the job and off, because who you are as a leader is inextricably connected to who you are as a person. Whether you're a CEO or an entry-level employee, you'll be inspired to reflect on your own life and to design your own unique long-term growth plan, leading to not only continuing professional success but personal fulfillment as well.
The Hamster Revolution is a timely solution to both the widespread problem of email overload as well as most people's inefficient (or nonexistent) systems for categorizing and storing email messages.
Know Can Do! is a teaching parable in the tradition of Ken Blanchard's bestselling business books. It tells the story of a well known author who is troubled by the gap between what people know: all the good advice they've digested intellectually from books and seminars, and what they actually do. Seeking a way to close this learning-doing gap, the author sets out on a journey to find a solution. He soon meets a legendary businessman named Carl Hesse, who has discovered the secrets of putting knowledge into action. Carl teaches the author the three reasons people don't make the leap from knowing to doing and The key to overcoming these roadblocks. Through Carl Hesse and his colleagues, the author learns life-changing secrets that provide answers to the age-old question: "Why don't I do what I know I should do?" Know Can Do! teaches people at all levels how to apply life-changing techniques to reach their fullest potential.
Leadership and the One Minute Manager Updated Ed: Increasing Effectiveness Through Situational Leadership IIby Ken Blanchard
This updated edition of management guru Ken Blanchard's classic work Leadership and the One Minute Manager® teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership® II. From Leadership and the One Minute Manager® you'll learn why tailoring management styles to individual employees is so important; why knowing when to delegate, support, or direct is critical; and how to identify the leadership style suited to a particular person. By consistently using Situational Leadership® II's proven model and powerful techniques, leaders can develop and retain competent, committed employees. This remarkable, easy-to-follow book is a priceless guide to personalized leadership that elicits the best performance from your staff--and the best bottom line for any business.
Now can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group? Ken Blanchard and Marc Muchnick'sThe Leadership Pillprovides the answer. In the bestselling tradition ofWhale Done!andThe One Minute Manager,their entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles -- a story that reveals the ingredients of truly effective leadership. Consider this tantalizing possibility: What if there were a pill that could actually stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader's powers, but contains the wrong ingredients, stimulating him in an obsessive and shortsighted direction with disastrous results. In contrast, the Effective Leader, working without a pill, proclaims that "only through sustainability can our teams remain motivated and successful. " An inspiring and supportive leader, he supplies the right ingredients, earning his team's respect and trust with a blend of integrity, partnership, and affirmation. The hard-won result is a highly motivated team producing consistent top performance and genuine success. Ultimately it is recognized that "leadership for a lifetime" is much easier to digest than a pill for leaders looking for a quick fix. Destined to be a transforming experience for countless readers,The Leadership Pillshows business managers at any level how to apply the right techniques for getting both results and the commitment of their people, even when the pressure to perform is high.
Ken Blanchard's phenomenal bestsellers, such as The One Minute Manager and Raving Fans, have made him a globally recognized business legend. Millions look to Blanchard for innovative approaches to management, leadership, customer service, and much more. Now, he has joined with noted business author Steve Gottry to explore one of the most common and insidious problems plaguing the workplace--procrastination. The On-Time, On-Target Manager is the story of Bob, a typical middle manager who puts things off to the last minute. As a result, he misses deadlines because his lack of focus causes him to accomplish meaningless tasks before getting to the important things. Like many professionals, Bob rationalizes, justifies, and tries to explain. Luckily, Bob is sent to his company's CEO--which stands for "Chief Effectiveness Officer"--who helps him deal with the three negative side effects of procrastination: lateness, poor work quality, and stress to himself and others. Bob learns how to transform himself from a crisis-prone Last-Minute manager into a productive On-Time, On-Target manager. With this engaging parable, Blanchard and Gottry offer practical strategies any professional can put into practice to improve his or her performance.
With so many start-ups struggling to survive beyond their first year of trading, what are the key things that will ensure a business makes the right start? Multi-million copy selling author Ken Blanchard returns withÂ much-needed advice on how to create and sustain a successful business, delivered in the inimitable ONE MINUTE style. THE ONE MINUTE ENTREPRENEUR focuses on three key areas: 1. Finance and how to manage your money effectively 2. People and the importance of empowerment 3. Customers and how to take care of them Why one minute you may ask? Well, in the words of Ken Blanchard, the best advice we ever received was given in less than a minute. THE ONE MINUTE ENTREPRENEUR contains all the short but meaningful insights that we've come to expect from this publishing phenomenon, delivered in a highly accessible way and with a splash of wry humour.
A Peacock In The Land Of Penguins is a classic tale about the importance of being yourself, a fable about a peacock who struggles to be himself while surrounded by penguins who want him to change in order to fit in.
The Secret answers a question most leaders ask at some point in their career, "What do I need to do to be a great leader?" The Secret explains the five essential practices exhibited by the best leaders and provides practical ideas on how to make these a reality in your life. Most leadership books are too theoretical. The Secret is practical. Most leadership books deal with only a portion of the challenge that faces leaders. The Secret introduces a leadership framework and a set of practices that work in all settings. The Secret puts leadership in a form that everyone can easily understand, embrace and pursue.
Bestselling author Ken Blanchard brings you the tie-in guide to accompany his TrustWorks! training program. Ken Blanchard is famous for his ability to make the seemingly complex simple. In Trust Works! he brings his talent to bear on the complicated and timely issue of trust. The book begins with an allegory - in this case, it's the story of a dog and a cat with major trust issues. Their fighting, backbiting, and sabotaging soon affects the whole household - including the humans. It quickly becomes clear that unless the ongoing conflicts can be resolved, all of the pets will be without a home. Through the counsel of a wise old parrot, the animals learn the ABCDs of trust, becoming aware of the unconscious behaviours that had been eroding their relationships and begin to change their actions. In the end, the results have a positive effect that reaches far beyond the dog and cats' relationship. Applying lessons presented in the fable to real life situations, Blanchard explores his ABCD trust model to address issues like poor morale, miscommunication in relationships, poor customer service issues, and dysfunctional leadership. Trust is an evergreen topic but is particularly relevant today, as protests in cities throughout the world underscore a growing distrust of corporations and institutions. Now more than ever, people need trust-building skills and a common language for learning the behaviours that build - or erode - trust. TRUST WORKS! is the first book to create a common, easy-to-learn language for talking about trust in a way that can bring peace and co-operation where once there was dissension.
What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right). InWhale Done!,Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.
Who Killed Change? Solving the Mystery of Leading People Through Change Every day organizations around the world launch change initiatives-often big, expensive ones-designed to improve the status quo. Yet 50 to 70 percent of these change efforts fail. A few perish suddenly, but many die painful, protracted deaths that drain the organization's resources, energy and morale. Who or What Is Killing Change? That's what you'll find out in this witty whodunit. The story features a Columbo-style detective, Agent Mike McNally, who's investigating the murder of yet another change. One by one, Agent McNally interviews thirteen prime suspects, including a myopic leader named Victoria Vision; a chronically tardy manager named Ernest Urgency; an executive named Clair Communication, whose laryngitis makes communication all but impossible; and several other dubious characters. The suspects are sure to sound familiar and you're bound to relate them to your own workplace. In the end, Agent McNally solves the case in a way that will inspire you to become an effective Change Agent in your own organization. A step-by-step guide at the back of the book shows you how to apply the story's lessons to the real world. Key questions help you evaluate the health of your organization's change initiatives, and you'll learn best practices for enabling and sustaining the desired change.
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