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Title Author Copyright Date
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Auditing Ownership: Measuring Your Organization's Employee and Customer Ownership Capabilities James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/03/16
Banc One--1996 James L. Heskett 1996 08/02/16
Benetton (A) James L. Heskett Sergio Signorelli 1984 08/01/16
Benetton Group James L. Heskett 1995 08/01/16
Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/02/16
Build a Strong and Adaptive Ownership Culture James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/02/16
Build Ownership into Your Strategic Value Vision: Deliver Value for Customers and Employees James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/02/16
Calveta Dining Services, Inc.: A Recipe for Growth? James L. Heskett Patricia Girardi 2011 08/02/16
Cinemex James L. Heskett 1997 08/03/16
Cisco Systems: Are You Ready? (A) James L. Heskett John P. Morgridge 2000 08/03/16
Corporate Culture and Performance John P. Kotter James L. Heskett 1992 07/16/09
Engineer Ownership Through Anticipatory Management: Address Employee and Customer Needs Before They Arise James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/03/16
Fairfield Inn (A) James L. Heskett Kenneth Ray 1989 08/02/16
GE: We Bring Good Things to Life (A) James L. Heskett 1999 08/03/16
HandsOn Bay Area: Scaling Up Community Service James L. Heskett 2014 08/04/16
HandsOn Bay Area: Scaling Up Community Service (B) James L. Heskett 2014 08/04/16
ING DIRECT James L. Heskett 2004 08/02/16
Introduction: Beyond Customer and Employee Satisfaction-The Ownership Quotient James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/02/16
Key Elements for Excellence in Classroom Cases and Teaching Notes James L. Heskett James E. Austin Christopher A. Bartlett 2015 08/04/16
KidZania: Shaping a Strategic Service Vision for the Future James L. Heskett Javier Reynoso Karla Cabrera 2015 08/04/16
Lessons in the Service Sector James L. Heskett 1987 08/03/16
Leverage Value Over Cost: Developing Customer and Employee Ownership James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/03/16
Manchester Bidwell Corp. (A) James L. Heskett 2006 08/02/16
Note on Managing the Growing Venture Michael J. Roberts James L. Heskett Richard G. Hamermesh 2005 08/02/16
Note on Marketing Arithmetic and Related Marketing Terms James L. Heskett Theodore Levitt Stephen H. Star 1974 08/02/16
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Select your format based upon: 1) how you want to read your book, and 2) compatibility with your reading tool. To learn more about using Bookshare with your device, visit the Help Center.

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