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Asterisk has a wealth of features to help you customize your PBX to fill very specific business needs. This short cookbook offers recipes for tackling dialplan fundamentals, making and controlling calls, and monitoring channels in your PBX environment. Each recipe includes a simple code solution you can put to work immediately, along with a detailed discussion that offers insight into why and how the recipe works. This book focuses on Asterisk 1.8, although many of the conventions and information presented are version-agnostic. These recipes include solutions to help you: Authenticate callers before moving on in your dialplan Redirect calls received by your auto-attendant Create an automatic call-back service Initiate hot-desking to login to and accept calls at any office device Monitor and interrupt live calls to train new employees at a call center Record calls from your Asterisk dialplan
Design a complete VoIP or analog PBX with Asterisk, even if you have no previous Asterisk experience and only basic telecommunications knowledge. This bestselling guide makes it easy, with a detailed roadmap to installing, configuring, and integrating this open source software into your existing phone system. Ideal for Linux administrators, developers, and power users, this book shows you how to write a basic dialplan step by step, and quickly brings you up to speed on the latest Asterisk features in version 1.8. Integrate Asterisk with analog, VoIP, and digital telephony systems Build a simple interactive dialplan, and dive into advanced concepts Use Asterisk's voicemail options--including a standalone voicemail server Build a menuing system and add applications that act on caller input Incorporate a relational database with MySQL and Postgre SQL Connect to external services such as LDAP, calendars, XMPP, and Skype Use Automatic Call Distribution to build a call queuing system Learn how to use Asterisk's security, call routing, and faxing features
Asterisk allows users to implement flexible dialplans that support almost any telephony application, but its flexibility can make it difficult to install. This reference offers a complete roadmap for installing, configuring and integrating Asterisk with existing phone systems. It outlines all options and instructs readers in establishing voicemail, call conferencing, interactive voice response and other services and explains the underlying concepts of a basic dial plan.
This bestselling book is now the standard guide to building phone systems with Asterisk, the open source IP PBX that has traditional telephony providers running scared! Revised for the 1.4 release of the software, the new edition of Asterisk: The Future of Telephony reveals how you can save money on equipment and support, and finally be in control of your telephone system. If you've worked with telephony in the past, you're familiar with the problem: expensive and inflexible systems that are tuned to the vendor's needs, not yours. Asterisk isn't just a candle in the darkness, it's a whole fireworks show. Because Asterisk is so powerful, configuring it can seem tricky and difficult. This book steps you through the process of installing, configuring, and integrating Asterisk with your existing phone system. You'll learn how to write dialplans, set up applications including speech synthesis and voice recognition, how to script Asterisk, and much more -- everything you need to design a simple but complete system with little or no Asterisk experience, and no more than rudimentary telecommunications knowledge. The book includes: A new chapter on managing/administering your Asterisk system A new chapter on using Asterisk with databases Coverage of features in Asterisk 1.4 A new appendix on dialplan functions A simplified installation chapter New simplified SIP configuration, including examples for several popular SIP clients (soft phones and IP telephones) Revised chapters and appendicies reviewed and updated for the latest in features, applications, trends and best-practices Asterisk is revolutionizing the telecom industry, due in large part to the way it gets along with other network applications. While other PBXs are fighting their inevitable absorption into the network, Asterisk embraces it. If you need to take control of your telephony systems, move to Asterisk and see what the future of telecommunications looks like.