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This straightforward guide by the authors of "Get Out of Your Own Way" explains how Chemistry, Respect, Enjoyment, Acceptance, Trust, and Empathy are the pillars that support a strong, successful relationship.
Practical, proven steps show how to transform 40 common self-defeating behaviors, including procratination, envy, obsession, anger, self-pity, compulsion, neediness, guilt, rebellion, inaction, and more. .
Do you ever feel like you're talking to a brick wall? The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward. Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to: Listen effectively Make even a total stranger - perhaps a potential client - feel "felt" Shift an angry or aggressive person into a calmer, more receptive state Use empathy jolts to quickly bridge communication gaps Turn negative people into assets using the "Magic Paradox" Achieve buy-in, the linchpin of all negotiation, persuasion, and sales Barricades between people become barriers to success and happiness, so getting through is not just a fine art - it's a crucial skill. With Just Listen, readers learn how to transform the "impossible" and "unreachable" people in their lives into true allies, loyal customers, and lifelong friends.
As Dr. Mark Goulston tells his patients who suffer from post-traumatic stress disorder (PTSD), "The fact that you're still afraid doesn't mean you're in any danger. It just takes the will and the way for your heart and soul to accept what the logical part of your mind already knows." In Post-Traumatic Stress Disorder For Dummies, Dr. Goulston helps you find the will and shows you the way.A traumatic event can turn your world upside down, but there is a path out of PTSD. This reassuring guide presents the latest on effective treatments that help you combat fear, stop stress in its tracks, and bring joy back into your life. You'll learn how to:Identify PTSD symptoms and get a diagnosisUnderstand PTSD and the nature of traumaDevelop a PTSD treatment planChoose the ideal therapist for youDecide whether cognitive behavior therapy is right for youWeight the pros and cons of PTSD medicationsCope with flashbacks, nightmares, and disruptive thoughtsMaximize your healingManage your recovery, both during and after treatmentHelp a partner, child or other loved one triumph over PTSDKnow when you're getting betterGet your life back on trackWhether you're a trauma survivor with PTSD or the caregiver of a PTSD sufferer, Post-Traumatic Stress Disorder For Dummies, gives you the tools you need to win the battle against this disabling condition.
People wont put up with being sold anymore. If they sense they are being pushed, their guard goes up and even if they do comply, lingering resentment undermines the relationship. . . maybe forever. Yet, most books on influence still portray it as something you do to someone else to get your way. That out-of-date approach invites resistance or cynicism from those who recognize the techniques. Manipulative tactics might occasionally wear down a colleagues or clients resistance, but they fail to produce the mutual trust that sustains successful relationships. In short, they just wont work in our sophisticated, post-selling world. In this groundbreaking book, authors Mark Goulston and John Ullmen reveal a new model for authentic influence the kind that creates a strong initial connection and survives long after agreement has been reached. Based on listening, genuine engagement and commitment to win-win outcomes, Real Influence provides a powerful four-step method you can use to: Examine your priorities Learn about the key players and what they need Earn their attention and motivate them to hear more Add value with your questions and actions Complete with examples of the steps in action and insights from real-world power influencers, this one-of-a-kind guide shows that being straight with everyone means winning for all.
Let's face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears?In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all--the downright irrational.As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can't simply argue it away. The key to handling irrational people is to learn to lean into the crazy--to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals:Why people act the way they doHow instinctive responses can exacerbate the situation--and what to do insteadWhen to confront a problem and when to walk awayHow to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly RollAnd much moreYou can't reason with unreasonable people--but you can reach them. This powerful and practical book shows you how.