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Showing 1 through 25 of 45 results

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Title Author Copyright Date
Note on Service Mapping Robert T. Anthony James L. Heskett 1992 08/02/16
Banc One--1996 James L. Heskett 1996 08/02/16
Benetton Group James L. Heskett 1995 08/01/16
Cinemex James L. Heskett 1997 08/03/16
GE: We Bring Good Things to Life (A) James L. Heskett 1999 08/03/16
HandsOn Bay Area: Scaling Up Community Service James L. Heskett 2014 08/04/16
HandsOn Bay Area: Scaling Up Community Service (B) James L. Heskett 2014 08/04/16
ING DIRECT James L. Heskett 2004 08/02/16
Lessons in the Service Sector James L. Heskett 1987 08/03/16
Manchester Bidwell Corp. (A) James L. Heskett 2006 08/02/16
NYPD New James L. Heskett 1996 08/02/16
Service Breakthroughs James L. Heskett 1990 02/01/14
ServiceMaster Industries, Inc. James L. Heskett 1987 08/02/16
Shouldice Hospital Ltd. James L. Heskett 1983 08/03/16
Southwest Airlines 2002: An Industry Under Siege James L. Heskett 2003 08/03/16
The Value Profit Chain James L. Heskett 2003 08/14/10
Key Elements for Excellence in Classroom Cases and Teaching Notes James L. Heskett James E. Austin Christopher A. Bartlett 2015 08/04/16
KidZania: Shaping a Strategic Service Vision for the Future James L. Heskett Karla Cabrera Javier Reynoso 2015 08/04/16
Calveta Dining Services, Inc.: A Recipe for Growth? James L. Heskett Patricia Girardi 2011 08/02/16
Shouldice Hospital Ltd. (Abridged) James L. Heskett Roger Hallowell 2004 08/03/16
Southwest Airlines--1993 (A) James L. Heskett Roger Hallowell 1993 08/03/16
Porcini's Pronto: "Great Italian cuisine without the wait!" James L. Heskett Richard Luecke 2011 08/02/16
Cisco Systems: Are You Ready? (A) James L. Heskett John P. Morgridge 2000 08/03/16
Fairfield Inn (A) James L. Heskett Kenneth Ray 1989 08/02/16
Note on Managing the Growing Venture James L. Heskett Michael J. Roberts Richard G. Hamermesh 2005 08/02/16
Showing 1 through 25 of 45 results


Select your format based upon: 1) how you want to read your book, and 2) compatibility with your reading tool. To learn more about using Bookshare with your device, visit the Help Center.

Here is an overview of the specialized formats that Bookshare offers its members with links that go to the Help Center for more information.

  • Bookshare Web Reader - a customized reading tool for Bookshare members offering all the features of DAISY with a single click of the "Read Now" link.
  • DAISY (Digital Accessible Information System) - a digital book file format. DAISY books from Bookshare are DAISY 3.0 text files that work with just about every type of access technology that reads text. Books that contain images will have the download option of ‘DAISY Text with Images’.
  • BRF (Braille Refreshable Format) - digital Braille for use with refreshable Braille devices and Braille embossers.
  • MP3 (Mpeg audio layer 3) - Provides audio only with no text. These books are created with a text-to-speech engine and spoken by Kendra, a high quality synthetic voice from Ivona. Any device that supports MP3 playback is compatible.
  • DAISY Audio - Similar to the Daisy 3.0 option above; however, this option uses MP3 files created with our text-to-speech engine that utilizes Ivonas Kendra voice. This format will work with Daisy Audio compatible players such as Victor Reader Stream and Read2Go.