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Showing 1 through 25 of 45 results
Title Author ISBN Copyright Date
Note on Service Mapping Robert T. Anthony James L. Heskett 1992 08/02/16
Key Elements for Excellence in Classroom Cases and Teaching Notes Christopher A. Bartlett James E. Austin James L. Heskett 2015 07/31/17
Banc One--1996 James L. Heskett 1996 08/02/16
Benetton Group James L. Heskett 1995 08/01/16
Cinemex James L. Heskett 1997 08/03/16
GE: We Bring Good Things to Life (A) James L. Heskett 1999 08/03/16
HandsOn Bay Area: Scaling Up Community Service James L. Heskett 2014 08/04/16
HandsOn Bay Area: Scaling Up Community Service (B) James L. Heskett 2014 08/04/16
ING DIRECT James L. Heskett 2004 08/02/16
Lessons in the Service Sector James L. Heskett 1987 08/03/16
Manchester Bidwell Corp. (A) James L. Heskett 2006 08/02/16
NYPD New James L. Heskett 1996 08/02/16
Service Breakthroughs James L. Heskett 9781439105832 1990 04/05/17
ServiceMaster Industries, Inc. James L. Heskett 1987 08/02/16
Shouldice Hospital Ltd. James L. Heskett 1983 08/03/16
Southwest Airlines 2002: An Industry Under Siege James L. Heskett 2003 08/03/16
The Value Profit Chain James L. Heskett 9780743225694 2003 08/14/10
KidZania: Shaping a Strategic Service Vision for the Future James L. Heskett Karla Cabrera Javier Reynoso 2015 08/04/16
Calveta Dining Services, Inc.: A Recipe for Growth? James L. Heskett Patricia Girardi 2011 08/02/16
Shouldice Hospital Ltd. (Abridged) James L. Heskett Roger Hallowell 2004 08/03/16
Southwest Airlines--1993 (A) James L. Heskett Roger Hallowell 1993 08/03/16
Cisco Systems: Are You Ready? (A) James L. Heskett John P. Morgridge 2000 08/03/16
Fairfield Inn (A) James L. Heskett Kenneth Ray 1989 08/02/16
Note on Managing the Growing Venture James L. Heskett Michael J. Roberts Richard G. Hamermesh 2005 08/02/16
Rackspace Hosting in Late 2000 James L. Heskett W. Earl Sasser Jr. 2008 08/03/16

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Showing 1 through 25 of 45 results


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