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Title Author Copyright Date
Added
Action
Note on Marketing Arithmetic and Related Marketing Terms James L. Heskett Theodore Levitt Stephen H. Star 1974 08/02/16
Shouldice Hospital Ltd. James L. Heskett 1983 08/03/16
Benetton (A) James L. Heskett Sergio Signorelli 1984 08/01/16
Lessons in the Service Sector James L. Heskett 1987 08/03/16
ServiceMaster Industries, Inc. James L. Heskett 1987 08/02/16
Fairfield Inn (A) James L. Heskett Kenneth Ray 1989 08/02/16
Profitable Art of Service Recovery James L. Heskett W. Earl Sasser Jr. Christopher W.L. Hart 1990 08/03/16
Service Breakthroughs James L. Heskett W. Earl Sasser Christopher W. L. Hart Jr. 1990 08/10/10
Service Breakthroughs James L. Heskett 1990 02/01/14
Corporate Culture and Performance John P. Kotter James L. Heskett 1992 07/16/09
Note on Service Mapping James L. Heskett Robert T. Anthony 1992 08/02/16
Southwest Airlines--1993 (A) James L. Heskett Roger Hallowell 1993 08/03/16
Benetton Group James L. Heskett 1995 08/01/16
Banc One--1996 James L. Heskett 1996 08/02/16
NYPD New James L. Heskett 1996 08/02/16
Cinemex James L. Heskett 1997 08/03/16
Service Profit Chain James L. Heskett W. Earl Sasser Leonard A. Schlesinger 1997 02/01/14
GE: We Bring Good Things to Life (A) James L. Heskett 1999 08/03/16
Cisco Systems: Are You Ready? (A) James L. Heskett John P. Morgridge 2000 08/03/16
Southwest Airlines 2002: An Industry Under Siege James L. Heskett 2003 08/03/16
The Value Profit Chain James L. Heskett 2003 08/14/10
The Value Profit Chain James L. Heskett W. Earl Sasser Leonard A. Schlesinger 2003 12/31/11
ING DIRECT James L. Heskett 2004 08/02/16
Shouldice Hospital Ltd. (Abridged) James L. Heskett Roger Hallowell 2004 08/03/16
Note on Managing the Growing Venture Michael J. Roberts James L. Heskett Richard G. Hamermesh 2005 08/02/16
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Select your format based upon: 1) how you want to read your book, and 2) compatibility with your reading tool. To learn more about using Bookshare with your device, visit the Help Center.

Here is an overview of the specialized formats that Bookshare offers its members with links that go to the Help Center for more information.

  • Bookshare Web Reader - a customized reading tool for Bookshare members offering all the features of DAISY with a single click of the "Read Now" link.
  • DAISY (Digital Accessible Information System) - a digital book file format. DAISY books from Bookshare are DAISY 3.0 text files that work with just about every type of access technology that reads text. Books that contain images will have the download option of ‘DAISY Text with Images’.
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