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Showing 1 through 25 of 45 results
Title Author ISBN Copyright Date
Added
Action
Corporate Culture and Performance John P. Kotter James L. Heskett 9780029184677 1992 07/16/09
Service Breakthroughs James L. Heskett W. Earl Sasser Christopher W. L. Hart Jr. 9780029146750 1990 08/10/10
The Value Profit Chain James L. Heskett 9780743225694 2003 08/14/10
What Great Service Leaders Know and Do James L. Heskett W. Earl Sasser Jr. Leonard A. Schlesinger 9781626565869 2015 09/01/15
Benetton (A) James L. Heskett Sergio Signorelli 1984 08/01/16
Benetton Group James L. Heskett 1995 08/01/16
Banc One--1996 James L. Heskett 1996 08/02/16
Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth James L. Heskett W. Earl Sasser Jr. Joe Wheeler 2008 08/02/16
Calveta Dining Services, Inc.: A Recipe for Growth? James L. Heskett Patricia Girardi 2011 08/02/16
Build a Strong and Adaptive Ownership Culture James L. Heskett W. Earl Sasser Jr. Joe Wheeler 2008 08/02/16
Build Ownership into Your Strategic Value Vision: Deliver Value for Customers and Employees James L. Heskett W. Earl Sasser Jr. Joe Wheeler 2008 08/02/16
Fairfield Inn (A) James L. Heskett Kenneth Ray 1989 08/02/16
Introduction: Beyond Customer and Employee Satisfaction-The Ownership Quotient James L. Heskett W. Earl Sasser Jr. Joe Wheeler 2008 08/02/16
Manchester Bidwell Corp. (A) James L. Heskett 2006 08/02/16
ING DIRECT James L. Heskett 2004 08/02/16
Note on Managing the Growing Venture James L. Heskett Michael J. Roberts Richard G. Hamermesh 2005 08/02/16
Note on Marketing Arithmetic and Related Marketing Terms James L. Heskett Theodore Levitt Stephen H. Star 1974 08/02/16
NYPD New James L. Heskett 1996 08/02/16
Note on Service Mapping Robert T. Anthony James L. Heskett 1992 08/02/16
Porcini's Pronto: "Great Italian cuisine without the wait!" Richard Luecke James L. Heskett 2011 08/02/16
ServiceMaster Industries, Inc. James L. Heskett 1987 08/02/16
Sustain Your Success: Foster Employee and Customer Ownership to Lock in Success James L. Heskett W. Earl Sasser Jr. Joe Wheeler 2008 08/02/16
Southwest Airlines--1993 (A) James L. Heskett Roger Hallowell 1993 08/03/16
Southwest Airlines 2002: An Industry Under Siege James L. Heskett 2003 08/03/16
Leverage Value Over Cost: Developing Customer and Employee Ownership James L. Heskett W. Earl Sasser Jr. Joe Wheeler 2008 08/03/16

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