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Title Author Copyright Date
Added
Action
Corporate Culture and Performance John P. Kotter James L. Heskett 1992 07/16/09
Service Breakthroughs James L. Heskett W. Earl Sasser Christopher W. L. Hart Jr. 1990 08/10/10
The Value Profit Chain James L. Heskett 2003 08/14/10
The Value Profit Chain James L. Heskett W. Earl Sasser Leonard A. Schlesinger 2003 12/31/11
Service Breakthroughs James L. Heskett 1990 02/01/14
Service Profit Chain James L. Heskett W. Earl Sasser Leonard A. Schlesinger 1997 02/01/14
What Great Service Leaders Know and Do James L. Heskett Leonard A. Schlesinger W. Earl Sasser Jr. 2015 09/01/15
Benetton (A) James L. Heskett Sergio Signorelli 1984 08/01/16
Benetton Group James L. Heskett 1995 08/01/16
Banc One--1996 James L. Heskett 1996 08/02/16
Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/02/16
Calveta Dining Services, Inc.: A Recipe for Growth? James L. Heskett Patricia Girardi 2011 08/02/16
Build a Strong and Adaptive Ownership Culture James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/02/16
Build Ownership into Your Strategic Value Vision: Deliver Value for Customers and Employees James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/02/16
Fairfield Inn (A) James L. Heskett Kenneth Ray 1989 08/02/16
Introduction: Beyond Customer and Employee Satisfaction-The Ownership Quotient James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/02/16
Manchester Bidwell Corp. (A) James L. Heskett 2006 08/02/16
ING DIRECT James L. Heskett 2004 08/02/16
Note on Managing the Growing Venture Michael J. Roberts James L. Heskett Richard G. Hamermesh 2005 08/02/16
Note on Marketing Arithmetic and Related Marketing Terms James L. Heskett Theodore Levitt Stephen H. Star 1974 08/02/16
NYPD New James L. Heskett 1996 08/02/16
Note on Service Mapping James L. Heskett Robert T. Anthony 1992 08/02/16
Porcini's Pronto: "Great Italian cuisine without the wait!" James L. Heskett Richard Luecke 2011 08/02/16
ServiceMaster Industries, Inc. James L. Heskett 1987 08/02/16
Sustain Your Success: Foster Employee and Customer Ownership to Lock in Success James L. Heskett Joe Wheeler W. Earl Sasser Jr. 2008 08/02/16
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