It's the worst sort of surprise: A valued and seemingly happy employee
gives his notice. Can you do anything at this point Probably not. Could
you have anticipated the departure and tried to prevent it? Absolutely.
That's where this book comes in.
This practical guide introduces managers to a powerful new engagement
and retention tool: the stay interview. Smart companies have begun
conducting these periodic reviews in order to discover why their
important talent might leave and to solve any problems before they
actually quit.
Written by the retention expert who pioneered the process, The
Stay Interview shows managers how to:
Prepare for the meeting Anticipate an employee's top issues * Set
realistic expectations from the start * Respond to difficult questions *
Listen effectively and dig deeper * Craft a detailed and effective stay
plan complete with timeline * Assess each employee's level of
engagement, predict potential exits, and communicate results to upper
management
Complete with the five best questions to ask and sample scripts for
different situations, The Stay Interview is the key to a
more engaged . . . and much more productive team.