Coaching Knock Your Socks Off Service

By: and

Synopsis
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis.

Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.

This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.

Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill-- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

Copyright:
1996

Book Details

Book Quality:
Publisher Quality
Book Size:
160 Pages
ISBN-13:
9780814415818
Related ISBNs:
9780814479353
Publisher:
AMACOM
Date of Addition:
Copyrighted By:
Performance Research Associates, Inc.
Adult content:
No
Language:
English
Has Image Descriptions:
No
Categories:
Nonfiction, Business and Finance
Submitted By:
Bookshare Staff
Usage Restrictions:
This is a copyrighted book.

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