Be Clear About How Your Team Works: Foster the Right Team Culture-Why Effective Team Management Is Key to Becoming a Great Boss

By: Kent Lineback and Linda A. Hill

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Synopsis: Your team's culture, like the infrastructure of a society, makes productive work possible. If you get the culture wrong, nothing your team undertakes is likely to go smoothly. In this chapter, authors Linda Hill and Kent Lineback describe four critical elements of team culture that you, as a good boss striving to be a great one, must make sure your team clearly understands: 1) Individual roles-who does what, and how each role contributes to your team's goals; 2) How the team works-its systems, practices, and processes; 3) How team members work together-the values and norms that guide their interactions and collaboration; and 4) Team progress-feedback you give your team and its members about work results and how well the team is functioning. With specific questions designed to help you assess your team's culture and also make needed adjustments, this chapter provides a roadmap for any manager seeking to master the challenges of becoming an effective team leader-and a great boss. This chapter was originally published as Chapter 9 of "Being the Boss: The 3 Imperatives for Becoming a Great Leader."