This British author of the New York Times #1 bestselling "Eats, Shoots & Leaves" writes a quietly satirical book about the loss of etiquette in today's society. Note British spellings and punctuation. Section breaks are noted by "! # * !" to represent swearing. There are many references to the "Eff" word without actually ever using it in full. There are several British slang swear words. Truss defines today's loss of manners as coming from the loss of verbal courtesies, respect and consideration for others, the lack of self-accountability. She blames the Internet, parents, the loss of customer service and automated telephone entry programs, and many other factors.
