Social workers have roles that require them to engage with clients and families who may be 'reluctant clients' - ambivalent or resistant towards those seeking to help and protect them. This includes safeguarding roles in relation to children and vulnerable adults, and working to engage with marginalized groups, such as young offenders and those with mental health and substance abuse problems. This book addresses issues in relation to the main client groups, as well as concerns such as understanding and defusing aggressive behavior and remaining safe from assault.