This is the much-awaited second edition of a 15-year-old classic, with new chapters on whole systems delivery, implementation, and ethics and the shadow side of consulting, plus updated information on preparing for feedback. Suggestions are presented in a reader-friendly layout with humor and b&w cartoons, as well as examples, case studies, exercises, and checklists. The author founded two well-known training firms, and has been a consultant and speaker to governments, businesses, and communities around the world for the past 30 years.
