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Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
On 14 January 2003 Steve Austin was voted the best professional wrestler of the last ten years in a WWE fan poll. In addition to the WWE he has wrestled in the ECW, the WCW and WWF. He has been known as The Ring Master, Superstar Steve Austin, Stunning Steve Austin and now Stone Cold Steve Austin. He has held the tag team belt in WCW and WWF, the Million Dollar Belt and the Intercontinental Championship in WWF. He won the 1996 King of the Ring, the 1997 Royal Rumble and the Larry Flynt Freedom of Speech Slammy. Steve Austin is by far the best and most exciting wrestler today. A notoriously private man, this is the book his fans have been waiting for: his own personal story, told in full for the first time.
In No Limits, Michael Phelps - perhaps the greatest Olympic competitor the world has ever seen - will show us the secrets to his remarkable success, from training to execution. Behind his tally of Olympic gold medals - more than any athlete throughout history - lies a consistent approach to competition, a determination to win, mental preparation, and a straightforward passion for his sport. One of his mottos is 'Performance is Reality', and it typifies his attitude about swimming. No Limits goes behind the scenes to explore the hard work, sacrifice, and dedication that catapulted Phelps into the international spotlight. Phelps will share remarkable anecdotes about family, his coach, his passion for the sport, and the wisdom that he has gained from unexpected challenges and obstacles. Highlighting memorable races and valuable lessons from throughout his career, Phelps offers candid insight into the mind and experiences of a world champion. No Limits will inspire anyone to follow their passion straight to the finish line.
Most of us go through life with a vision of what the ideal relationship is supposed to be, yet too often our longing for a soul mate leads to disappointment and heartbreak. What we see, desire, or harshly judge in our mate is but a reflection of self, Vanzant explains, as in IN THE MEANTIME she helps us to break free of our fantasies and view a relationship as an ongoing process of discovery and growth. Whether she is offering practical advice on how to avoid making the same relationship mistakes over and over again, or helping us to view the painful end of a relationship as an opportunity to learn and change, Iyanla Vanzant, as author Patrice Gains has said, 'reminds us that every moment is an opportunity to learn and inspires and encourages us to continue our inward daily search'.
Frank Sinatra seemed to have it all: genius, wealth, the love of beautiful women, glamorous friends from Las Vegas to the White House. But in this startling and remarkably outspoken memoir, his youngest daughter reveals to us an acutely restless, lonely and conflicted man. Through his marriages and front-page romances and the melancholy gaps between, Frank Sinatra searched for a contentment that eluded him. For the first time Tina writes candidly about the wedge his manipulative fourth wife, Barbara Marx, drove between father and daughter. MY FATHER'S DAUGHTER, with its unflinching account of Sinatra's flaws and foibles, will shock many of his fans. At the same time, it is a deeply affectionate portrait written with love and warmth, a celebration of a daughter's fond esteem for her father and a respect for his great legacy. The world remembers Frank Sinatra as one of the giants of the show business. In this book from someone inside the legend, Tina Sinatra remembers him as something more: a father, and a man.
Had she finally met the man she longed for...or was she dreaming? Marlie Keen was trying to lead a quiet, ordinary life. She thought the knowing -- the clairvoyance that allowed her to witness crimes as they happened -- had been destroyed in the nightmare of her past. Then one night it returned with a vengeance, and she desperately needed to find someone to make it stop. Detective Dane Hollister of the Orlando police department had never met anyone like Marlie. He had doubts about her clairvoyance, but there was no doubt how much he desired her. Her soft, sweet scent set his blood afire, and he wanted to wrap her in his arms and chase the sadness from her eyes. To Marlie, Dane was all heat and hard muscle, and he made her body come alive as it never had before. But not even she could foresee where their passion would lead: a hungry quest for the elusive, dreamy ecstasies of love...and a dangerous journey into the twisted mind of a madman who would threaten their happiness and their lives....
John Medina is a living legend with the CIA, a shadowy specialist in Black Ops, those operations that are never openly funded, and the details of which never see the light of day. Only few people inside the CIA know him on sight, while foreign governments offer bounties for him, dead or alive. Neima Burdock is a communications specialist for the CIA who retired from field work after the death of her husband, also an agent and under orders from John Medina. When Niema is needed in an arms deal operation headed by John she is extremely reluctant to take the job but her director convinces her. Niema and John enter the underground world of an international arms dealer and its many dangerous and glamorous intrigues. They discover a passion for each other, but will they survive the race to evade the people who are trying to kill them and transmit the documents they have managed to steal?
Happy and innocent, Dawn's daughter Christie has grown up in the safest, most loving of homes. Yet she can't help feeling as though a dark cloud hovers over Cutler's Cove - a cloud whose origins lie in her family's troubled history and the many questions that no one, not even Dawn, will answer. Then, in one harsh night, Christie's world is changed for ever. Shocked to discover her Uncle Philip's unbrotherly love for her mother, Christie flees to The Meadows, the Virginia plantation where she was born. But The Meadows is blighted by its own dark secrets and, as the black storms of evil gather round her, Christie must struggle to break the cruel bonds of the past and defy the curse that has haunted Cutler's Cove for generations.
Pearl hopes for happiness, but destiny is drawing her deep into the shadows of her family's tainted past. Raised in a New Orleans mansion filled with kindness and laughter, Ruby Landry's daughter Pearl dreams of becoming a doctor. But, after a cruel accident befalls one of Pearl's twin brothers, her tormented mother flees back to her Cajun roots, and Pearl's dreams of success swirl away with the hurricane winds. In the warm embrace of a gentle Cajun man, she discovers a refuge. But until the shocking truths of her heritage are finally uncovered, Pearl will never be able to find true peace of mind.
This proceedings volume covers the proceedings of ERCICA 2015. ERCICA provides an interdisciplinary forum for researchers, professional engineers and scientists, educators, and technologists to discuss, debate and promote research and technology in the upcoming areas of Computing, Information, Communication and their Applications. The contents of this book cover emerging research areas in fields of Computing, Information, Communication and Applications. This will prove useful to both researchers and practicing engineers.
This textbook, apart from introducing the basic aspects of applied mathematics, focuses on recent topics such as information data manipulation, information coding, data approximation, data dimensionality reduction, data compression, time-frequency and time scale bases, image manipulation, and image noise removal. The methods treated in more detail include spectral representation and "frequency" of the data, providing valuable information for, e. g. data compression and noise removal. Furthermore, a special emphasis is also put on the concept of "wavelets" in connection with the "multi-scale" structure of data-sets. The presentation of the book is elementary and easily accessible, requiring only some knowledge of elementary linear algebra and calculus. All important concepts are illustrated with examples, and each section contains between 10 an 25 exercises. A teaching guide, depending on the level and discipline of instructions is included for classroom teaching and self-study.
This book presents lessons learnt from Japan's past, in relation to coastal waters, industrial pollutants and concentrated urban populations. It examines ecosystem damage and pollution in coastal sea areas and addresses the question: What is the present status of Japanese estuaries from the view point of eutrophication and oligotrophication? The authors describe three typical situations, namely eutrophication problems in Tokyo Bay, oligotrophication problems in the Seto Inland Sea, and the disappearance of hypoxia in Dokai Bay. Readers will learn how legal controls on Total Phosphorus (TP) and Total Nitrogen (TN) loads have played an important role in each of these three bays. They will see that the results of the application of the law differ among the three bays as the characteristics of material cycling are different. The roles of community activities, water related technology development and local characteristics emerge, as responses to problems of environmental deterioration and future tasks are all investigated in this publication. The book will appeal to anyone with an interest in maintaining healthy estuaries, or in coastal water environment affairs and governing systems.
This book discusses geometric and mathematical models that can be used to study fluid and structural mechanics in the cardiovascular system. Where traditional research methodologies in the human cardiovascular system are challenging due to its invasive nature, several recent advances in medical imaging and computational fluid and solid mechanics modelling now provide new and exciting research opportunities. This emerging field of study is multi-disciplinary, involving numerical methods, computational science, fluid and structural mechanics, and biomedical engineering. Certainly any new student or researcher in this field may feel overwhelmed by the wide range of disciplines that need to be understood. This unique book is one of the first to bring together knowledge from multiple disciplines, providing a starting point to each of the individual disciplines involved, attempting to ease the steep learning curve. This book presents elementary knowledge on the physiology of the cardiovascular system; basic knowledge and techniques on reconstructing geometric models from medical imaging; mathematics that describe fluid and structural mechanics, and corresponding numerical/computational methods to solve its equations and problems. Many practical examples and case studies are presented to reinforce best practice guidelines for setting high quality computational models and simulations. These examples contain a large number of images for visualization, to explain cardiovascular physiological functions and disease. The reader is then exposed to some of the latest research activities through a summary of breakthrough research models, findings, and techniques. The book's approach is aimed at students and researchers entering this field from engineering, applied mathematics, biotechnology or medicine, wishing to engage in this emerging and exciting field of computational hemodynamics modelling.
This is the first book entirely dedicated to Intravital Microscopy. It provides the reader with a broad overview of the main applications of Intravital Microscopy in various areas of the biomedical field. The book contains accurate descriptions of the state of the art methodologies used to image various organs at different level of resolution, ranging from whole tissue down to sub-cellular structures. Moreover, it is an extremely valuable guide to scientists that want to adopt this powerful technique and do not have experience with animal models and microscopy.
The tropical estuarine systems of Mexico and Central America are an important part of the region´s coastlines; for example Mexico alone possesses more than 770 thousand hectares of mangroves, as well as the largest estuarine mangrove complex on the American Pacific (Marismas Nacionales), yet is one of the poorest studied areas in the world. This is the first book that deals extensively with fisheries management issues in this region from physical-chemistry, ecological and socioeconomic views, providing an understanding on the function and the effects of human activities on these areas, with works undertaken by local scientist.
The Bled workshops have traditionally produced reference documents providing visions for the future development of earthquake engineering as foreseen by leading researchers in the field. The participants of the 2011 workshop built on the tradition of these events initiated by Professors Fajfar and Krawinkler to honor their important research contributions and have now produced a book providing answers to crucial questions in today's earthquake engineering: "What visible changes in the design practice have been brought about by performance-based seismic engineering? What are the critical needs for future advances? What actions should be taken to respond to those needs?" The key answer is that research interests should go beyond the narrow technical aspects and that the seismic resilience of society as a whole should become an essential part of the planning and design process. The book aims to provide essential guidelines for researchers, professionals and students in the field of earthquake engineering. It will also be of particular interest for all those working at insurance companies, governmental, civil protection and emergency management agencies that are responsible for assessing and planning community resilience. The introductory chapter of the book is based on the keynote presentation given at the workshop by the late Professor Helmut Krawinkler. As such, the book includes Helmut's last and priceless address to the engineering community, together with his vision and advice for the future development of performance-based design, earthquake engineering and seismic risk management.
The Pacific Arctic region is experiencing rapid sea ice retreat, seawater warming, ocean acidification and biological response. Physical and biogeochemical modeling indicates the potential for step-function changes to the overall marine ecosystem. This synthesis book was coordinated within the Pacific Arctic Group, a network of international partners working in the Pacific Arctic. Chapter topics range from atmospheric and physical sciences to chemical processing and biological response to changing environmental conditions. Physical and biogeochemical modeling results highlight the need for data collection and interdisciplinary modeling activities to track and forecast the changing ecosystem of the Pacific Arctic with climate change.
This book provides a comprehensive treatment of the cavitation erosion phenomenon and state-of-the-art research in the field. It is divided into two parts. Part 1 consists of seven chapters, offering a wide range of computational and experimental approaches to cavitation erosion. It includes a general introduction to cavitation and cavitation erosion a detailed description of facilities and measurement techniques commonly used in cavitation erosion studies, an extensive presentation of various stages of cavitation damage (including incubation and mass loss) and insights into the contribution of computational methods to the analysis of both fluid and material behavior. The proposed approach is based on a detailed description of impact loads generated by collapsing cavitation bubbles and a physical analysis of the material response to these loads. Part 2 is devoted to a selection of nine papers presented at the International Workshop on Advanced Experimental and Numerical Techniques for Cavitation Erosion Prediction (Grenoble, France, 1-2 March 2011) representing the forefront of research on cavitation erosion. Innovative numerical and experimental investigations illustrate the most advanced breakthroughs in cavitation erosion research.
DARKEST HOUR takes us back to the story of Dawn's grandmother Lillian, and a thriving plantation called The Meadows. Lillian's happy life is shattered when her sister Emily reveals the shocking secret of her birth. And her heart is torn anew when, in a drunken haze, her father subjects her to the most brutal degradation. Then he loses The Meadows in a card game, and Lillian is faced with a new and terrifying prospect: arrogant, handsome playboy Bill Cutler will return the plantation - only if Lillian will marry him. Too frightened to defy her father, Lillian is forced to leave her childhood home behind, and make a bold new beginning as the mistress of a hotel called Cutler's Cove.
When Christopher Thomas, a curator at San Francisco's Museum of Fine Arts, is murdered and his decaying body is found in an iron maiden in Berlin, his wife Rosemary Thomas is the prime suspect. Long suffering under Christopher's unfaithful ways, Rosemary is tried, convicted and executed. Ten years later, Jon Nunn, the detective who cracked the case, becomes convinced that the wrong person was put to death. Along with financier Tony Olsen, he plans to gather everyone who was there the night Christopher died and finally uncover the truth about what happened that fateful evening. Could it have been the ne'er do well brother Peter Hausen, interested in his sister's trust fund having got through his own; the curatorial assistant Justine Olengard, used and betrayed by Christopher; the artist Belle who turned down his advances only to see her career suffer a setback; or someone else all together? No Rest for the Deadis a thrilling, page-turning accomplishment that only the very best thriller writers could achieve.
At the heart of the novel are two of Mary Higgins Clark's most loved characters: Alvirah, the lottery winner turned amateur sleuth, and her husband, Willy, who are caught up in a Christmas mystery that calls on all of their skills and experience. Willy has been looking forward to playing Santa at the after-school centre recently set up to care for the children of working parents on New York's Upper West Side, and Alvirah has been busy with rehearsals for the Christmas pageant. But suddenly a shadow falls upon the Christmas cheer. The centre is threatened with closure, a substitute promised for the play is mysteriously withdrawn, a valuable chalice is stolen from a neighborhood church, and a desperate young woman turns up, begging for Alvirah's help in finding the baby she abandoned seven years earlier. In a final blow, the young girl who is to play Mary in the Christmas pageant disappears... A missing child. A stolen chalice. A desperate mother. Can Alvirah reach the truth in time for Christmas?
'Get the cameras rolling - Indiana Jones meets Alien. What a combination of mystery, suspense, and unspeakable horror. I loved it!' R.L. StineSometimes the truth is stranger than you could ever imagine... All across America, CIA agents are being hunted down and murdered in bizarre circumstances. The deaths cause ripples of panic to spread all through the agency and the finger of blame is pointing at disappeared Defense Intelligence operatives, Ethan Warner and Nicola Lopez, and at Warner's missing fiancée, Joanna Defoe. No longer friendly with the CIA after a botched operation that put them in the line of fire, Warner and Lopez are on their own mission to find Joanna. But when their old boss, Doug Jarvis, hunts them down, they realize that they have one last chance to clear their names - find the person responsible for the murders, or be accused themselves. But the operation is far from simple, and the tentacles of conspiracy spread far wider than Warner and Lopez could ever have imagined. In fact, it's a job that looks set to send them all the way to hell and back. And hell is precisely where Joanna has been...'Earth-shattering intrigue, hyperdrive action and a desperate race to save humanity, cranked up to the max with scarily realistic science and apocalyptic religion thrown in for good measure . . . a major new talent has hit the mystery thriller scene' Scott Mariani, bestselling author of The Lost Relic'The fossilised remains of a 7,000-year-old creature dug from the sands of the Negev Desert in Israel become the bones of contention in Dean Crawford's fast-paced debut thriller... The book neatly threads together a wild variety of plotlines' Wall Street Journal`Partly mythical read, part thriller this pacy tale is a page turner guaranteed to keep you up late' Sun
'Get the cameras rolling - Indiana Jones meets Alien. What a combination of mystery, suspense, and unspeakable horror. I loved it!' R.L. Stine Some monsters only exist in nightmares - others exist for real... While hunting in the Nez Pearce National Forest, Idaho, two men are just about to take a prize-winning shot when their prey unexpectedly bolts. From the forest behind them lunges a huge, horrific creature that crushes one man and tears after the other in a loping mass of rage. Just as he has embarked on a search to find his missing fiancée, Ethan Warner and his partner, Nicola Lopez, are summoned to a meeting with Doug Jarvis of the Defence Intelligence Agency at a research laboratory outside the city. There, they learn that they are being sent north to interview Jesse MacCarthy, a man accused of a double homicide. But all is not as it seems. Jesse swears blind that the other men were killed by a monster. But as Warner and Lopez dig deeper, they uncover a military secret that has been kept under wraps for generations, an experiment that went terribly wrong, and danger lurking in the highest echelons of the US government.'Earth-shattering intrigue, hyperdrive action and a desperate race to save humanity, cranked up to the max with scarily realistic science and apocalyptic religion thrown in for good measure . . . a major new talent has hit the mystery thriller scene' Scott Mariani, bestselling author of The Lost Relic'The fossilised remains of a 7,000-year-old creature dug from the sands of the Negev Desert in Israel become the bones of contention in Dean Crawford's fast-paced debut thriller... The book neatly threads together a wild variety of plotlines' Wall Street Journal`Partly mythical read, part thriller this pacy tale is a page turner guaranteed to keep you up late' Sun
War has destroyed all he knew. Now he must find a new way to live. The second Samurai adventure from David Kirk, perfect for fans of Conn Iggulden. Musashi Miyamoto's reputation precedes him. He is known as the greatest warrior of all time. But all that must change for Miyamoto and his men have been defeated in the great battle of Sekigahara. Tens of thousands of men lie slaughtered and the Armies of the East have claimed a glorious victory. And now, alone but alive, he must contemplate his future. Until this moment he has lived and fought as a Samurai, proud of its ancient tradition, following The Way with honour. But in defeat he must question everything, and what he once saw as honour he now sees as ignorance. But tradition is strong and he is just one man. But though he seeks to throw off the past, the past will not let him go. His name is on a list of those who have dishonoured the Yoshioka warriors, and a man has been sent to claim is head in their name. And so, though he renounces violence, he must protect himself and seek revenge on those who would have him dead... Praise for Child of Vengeance:'A fascinating, exciting book, beautifully observed. Kirk creates characters of great depth. An absolute gem' Conn Iggulden 'This is the book I've been waiting for all year! Razor sharp samurai action coupled with a brutally realistic vision of life in sixteenth-century Japan, a real find' Anthony Riches 'Mr Kirk restores my faith in historical fiction to bring lost worlds to life. Bravo! The keenest and most vivid evocation of the inner life of the East since James Clavell's Shogun' Steven Pressfield, author of Gates of Fire 'A brilliant piece of historical fiction - loaded with treachery and betrayal - that pulses with life. This one is going to find an honoured place on so many a keeper shelf. It's a must-read debut from an exciting new voice' Steve Berry, author of The Templar Legacy and The Columbus Affair
Honour, duty, vengeance... The way of the Samurai. A thrilling new adventure from a bold new voice in historical fiction, for fans of Conn IgguldenScholar. Warrior. Samurai.His name was Bennosuke, son of the great Munisai Shinmen, known throughout the empire as one of the greatest warriors who ever lived. His destiny was to become a great warrior like his father - a Samurai, one of the most feared and respected in the world. But before fame comes action, and Bennosuke must prove himself on the battlefield before he can claim his inheritance. And in his way stands the vengeful Hayato, son of Lord Nakata, the face of the enemy, a man who is determined to kill Bennosuke. It is a battle between honour and vengeance, pride and reputation. And Bennosuke must look death in the eye before he can call himself a warrior. Before he can call himself Musashi, the greatest warrior of all time... 'A fascinating, exciting book, beautifully observed. Kirkcreates characters of great depth. An absolute gem' Conn Iggulden 'Mr Kirk restores my faith in historical fiction to bring lost worlds to life. Bravo! The keenest and most vivid evocation of the inner life of the East since James Clavell's Shogun'Steven Pressfield, author of Gates of Fire