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Showing 4,776 through 4,800 of 15,593 results
Title Author Copyright Date
Added
Action
Uncommon Service: 5. Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture Anne Morriss Frances Frei 2012 08/04/16
Marie Jackson: Revitalizing Renfield Farms Anthony J. Mayo Heather Beckham 2015 08/04/16
Singapore Airlines’ Balancing Act Loizos Heracleous Jochen Wirtz 2010 08/04/16
Uncommon Service: 3. Truth Number 3: It's Not Your Employees' Fault--How to Design a Customer Service Model That Doesn't Depend on Heroes Anne Morriss Frances Frei 2012 08/04/16
Uncommon Service: 4. Truth Number 4: You Must Manage Your Customers--How to Deliver Uncommon Service with the Help of Your Customers Anne Morriss Frances Frei 2012 08/04/16
Simple Rules for a Complex World Kathleen M. Eisenhardt Donald Sull 2012 08/04/16
Simple Rules for Making Alliances Work Jonathan Hughes Jeff Weiss 2007 08/04/16
Uncommon Service: 2. Truth Number 2: Someone Has to Pay for It--Four Funding Mechanisms That Can Sustain Premium Customer Service Anne Morriss Frances Frei 2012 08/04/16
Many Stakeholders, One Story Steve Girsky 2014 08/04/16
Mapping Your Competitive Position Richard A. D'Aveni 2007 08/04/16
Silo Busting Ranjay Gulati 2007 08/04/16
The Ultimate Question 2.0: 9. Organize for the Long Journey: Understanding the Key Steps to Implementing the Net Promoter System--And Positioning Your Company to Thrive in a Customer-Driven World Fred Reichheld Rob Markey 2011 08/04/16
Uncommon Service: 1. Truth Number 1: You Can't Be Good at Everything--How to Make the Right Trade-Offs to Deliver Exceptional Customer Service Anne Morriss Frances Frei 2012 08/04/16
Managing Yourself: Stop Holding Yourself Back Anne Morriss Robin J. Ely Frances X. Frei 2010 08/04/16
Should You Listen to the Customer? (HBR Case Study and Commentary) Thomas J. Delong Vineeta Vijayaraghavan 2012 08/04/16
The Ultimate Question 2.0: 8. Close the Loop with Customers: Why NPS-Generated Customer Feedback--And Your Response to It--Must Be Hardwired into Your Company's Daily Operations Fred Reichheld Rob Markey 2011 08/04/16
Managing Yourself: Keeping Your Colleagues Honest Mary C. Gentile 2010 08/04/16
Managing Yourself: Making It Overseas Mansour Javidan David Bowen Mary B. Teagarden 2010 08/04/16
Should You Launch a Fighter Brand? Mark Ritson 2009 08/04/16
The Ultimate Question 2.0: 7. Economics and Inspiration: The Dual Imperatives--Why Successful Implementation of the Net Promoter System for Managing Customer Loyalty Requires a Two-Pronged Approach Fred Reichheld Rob Markey 2011 08/04/16
Managing the Right Tension Ken Favaro Dominic Dodd 2006 08/04/16
Managing Your Innovation Portfolio Bansi Nagji Geoff Tuff 2012 08/04/16
Should You Invest in the Long Tail? Anita Elberse 2008 08/04/16
The Ultimate Question 2.0: 6. Winning Results with NPS: Ten "Net Promoter" Success Stories--How Forward-Thinking Companies Thrive in a Customer-Driven World Fred Reichheld Rob Markey 2011 08/04/16
Managing Risks: A New Framework Robert S. Kaplan Anette Mikes 2012 08/04/16
Showing 4,776 through 4,800 of 15,593 results

Help

Select your format based upon: 1) how you want to read your book, and 2) compatibility with your reading tool. To learn more about using Bookshare with your device, visit the Help Center.

Here is an overview of the specialized formats that Bookshare offers its members with links that go to the Help Center for more information.

  • Bookshare Web Reader - a customized reading tool for Bookshare members offering all the features of DAISY with a single click of the "Read Now" link.
  • DAISY (Digital Accessible Information System) - a digital book file format. DAISY books from Bookshare are DAISY 3.0 text files that work with just about every type of access technology that reads text. Books that contain images will have the download option of ‘DAISY Text with Images’.
  • BRF (Braille Refreshable Format) - digital Braille for use with refreshable Braille devices and Braille embossers.
  • MP3 (Mpeg audio layer 3) - Provides audio only with no text. These books are created with a text-to-speech engine and spoken by Kendra, a high quality synthetic voice from Ivona. Any device that supports MP3 playback is compatible.
  • DAISY Audio - Similar to the Daisy 3.0 option above; however, this option uses MP3 files created with our text-to-speech engine that utilizes Ivonas Kendra voice. This format will work with Daisy Audio compatible players such as Victor Reader Stream and Read2Go.