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The Emotion Machine

by Marvin Minsky

In this mind-expanding book, scientific pioneer Marvin Minsky continues his groundbreaking research, offering a fascinating new model for how our minds work. He argues persuasively that emotions, intuitions, and feelings are not distinct things, but different ways of thinking. By examining these different forms of mind activity, Minsky says, we can explain why our thought sometimes takes the form of carefully reasoned analysis and at other times turns to emotion. He shows how our minds progress from simple, instinctive kinds of thought to more complex forms, such as consciousness or self-awareness. And he argues that because we tend to see our thinking as fragmented, we fail to appreciate what powerful thinkers we really are. Indeed, says Minsky, if thinking can be understood as the step-by-step process that it is, then we can build machines -- artificial intelligences -- that not only can assist with our thinking by thinking as we do but have the potential to be as conscious as we are. Eloquently written,The Emotion Machineis an intriguing look into a future where more powerful artificial intelligences await.

Emotion: The Owner's Manual

by Pierce Howard

Cutting-edge, user-friendly, and comprehensive: the revolutionary guide to the brain, now fully revised and updatedAt birth each of us is given the most powerful and complex tool of all time: the human brain. And yet, as we well know, it doesn't come with an owner's manual--until now. In this unsurpassed resource, Dr. Pierce J. Howard and his team distill the very latest research and clearly explain the practical, real-world applications to our daily lives. Drawing from the frontiers of psychology, neurobiology, and cognitive science, yet organized and written for maximum usability, The Owner's Manual for the Brain, Fourth Edition, is your comprehensive guide to optimum mental performance and well-being. It should be on every thinking person's bookshelf. What are the ingredients of happiness? Which are the best remedies for headaches and migraines? How can we master creativity, focus, decision making, and willpower? What are the best brain foods? How is it possible to boost memory and intelligence? What is the secret to getting a good night's sleep? How can you positively manage depression, anxiety, addiction, and other disorders? What is the impact of nutrition, stress, and exercise on the brain? Is personality hard-wired or fluid? What are the best strategies when recovering from trauma and loss? How do moods and emotions interact? What is the ideal learning environment for children? How do love, humor, music, friendship, and nature contribute to well-being? Are there ways of reducing negative traits such as aggression, short-temperedness, or irritability? What is the recommended treatment for concussions? Can you delay or prevent Alzheimer's and dementia? What are the most important ingredients to a successful marriage and family? What do the world's most effective managers know about leadership, motivation, and persuasion? Plus 1,000s more topics!

Emotion Regulation and Well-Being

by Marcel Zeelenberg Ivan Nyklíček Ad Vingerhoets

Emotion is a basic phenomenon of human functioning, most of the time having an adaptive value enhancing our effectiveness in pursuing our goals in the broadest sense. Regulation of these emotions, however, is essential for adaptive functioning, and suboptimal or dysfunctional emotion regulation may even be counterproductive and result in adverse consequences, including a poor well-being and ill health. This volume provides a state-of-the art overview of issues related to the association between emotion regulation and both mental and physical well-being. It covers various areas of research highly relevant to both researchers in the field and clinicians working with emotion regulation issues in their practice. Included topics are arranged along four major areas: * (Neuro-)biological processes involved in the generation and regulation of emotions * Psychological processes and mechanisms related to the link between emotion regulation and psychological well-being as well as physical health * Social perspective on emotion regulation pertaining to well-being and social functioning across the life span * Clinical aspects of emotion regulation and specific mental and physical health problems This broad scope offers the possibility to include research findings and thought-provoking views of leading experts from different fields of research, such as cognitive neuroscience, clinical psychology, psychophysiology, social psychology, and psychiatry on specific topics such as nonconscious emotion regulation, emotional body language, self-control, rumination, mindfulness, social sharing, positive emotions, intergroup emotions, and attachment in their relation to well-being and health. Chapters are based on the "Fourth International Conference on the (Non) Expression of Emotions in Health and Disease" held at Tilburg University in October 2007. In 2007 Springer published "Emotion Regulation: Conceptual and Clinical Issues" based on the Third International Conference on the (Non) Expression of Emotion in Health and Disease," held at Tilburg University in October 2003. It is anticipated that, depending on sales, we may continue to publish the advances deriving from this conference.

The Emotional Brain

by Joseph Ledoux

The Emotional Brain Revisited tackles various issues at play in the current neuroscientific, psychological, and philosophical research on emotions. The book discusses such topics as the role of amygdala in the emergence of emotions, the place of the affect within the psychological construction of the agent, insights from the research on emotions in animals, and the relation between emotions, rationality, morality, and law. Furthermore, various conceptual controversies underlying the empirical studies on emotions are considered. [Subject: Philosophy, Psychology, Cognitive Science]

Emotional Bullshit

by Alasko Carl Paul

An invisible disease is affecting every aspect of your life. Insidious and creeping, it shapes you everyday - from the bedroom to the boardroom, from your shopping splurge, to the extra helping at your holiday dinner, to the dangerous liaison at work. It's called emotional bullshit, and it's encroaching on your happiness. In Emotional Bullshit: The Hidden Plague That Is Threatening to Destroy Your Relationships - AND HOW TO STOP IT , Carl Alasko, Ph. D. sheds light on the stealth disease of Emotional BS: that is, the Toxic Trio of denial, delusion and blame that we fall back on when faced with difficult situations. These three dynamics work together to distort and manipulate truth, create a delusional reality, and shift blame when things fall apart. With the toxic trio in action, it's all but impossible to get at the heart of the problem. The result, however, is obvious - no one can achieve happiness and fulfillment. And when used in the world of business, Emotional BS can lead to financial ruin. In his over twenty years working with individuals, couples and families as a psychotherapist, Dr. Alasko has come to recognize the same problem underlying all his patients' unhappiness. When confronted with an unpleasant or inconvenient reality, they fall prey to the TOXIC TRIO: DENIAL: "My girlfriend enjoys a 'good time' at parties, sure. But she doesn't have a drinking problem. " Decoded: There is no problem. Everything is okay. You're exaggerating See: the drinker, the overweight, the wallet full of maxed-out credit cards (pg 12) DELUSION: "Working late isn't a problem. My family will understand when I get that big promotion. " Decoded: I'll tell you what's true. Don't believe what you see - believe me. See: the demanding boss, the neglected partner, the alienated friend (pgs 63, 138) BLAME: "She knew I hated sloppiness when she married me. Why can't she pick up after herself?" Decoded: You're the problem. I was forced to do it; I had no choice. See: the clean freak, sub-prime mortgages, Napoleon Bonaparte (pgs 45, 84) When the Toxic Trio works together, we become stuck in a cycle of emotional BS, preventing us from moving on or learning from our mistakes. Emotional bullshit's pervasiveness in society can be found everywhere, from rising divorce rates, weight gain, and debt, to angry outbursts at work, loss of control over our children, and a lack of fulfillment in our lives. The solution is deceptively simple: You focus on your Core Needs, which is any behavior that advances your long-term best interest, and ask yourself the Master Question--"What do I need from this situation?". Honestly addressing the larger issue - not just in the short term - cuts the BS in every relationship: between friends, co-workers, couples, in parenting and especially in business. Frank, concise and unapologetic, EMOTIONAL BULLSHIT sheds light on this hidden plague, and provides concrete advice to keep it from infiltrating your relationships. .

Emotional Contagion

by John T. Cacioppo Elaine Hatfield Richard L. Rapson

When people are in a certain mood, whether elated or depressed, that mood is often communicated to others. When we are talking to someone who is depressed it may make us feel depressed, whereas if we talk to someone who is feeling self-confident and buoyant we are likely to feel good about ourselves. This phenomenon, known as emotional contagion, is identified here, and compelling evidence for its effects is offered from a variety of disciplines--social and developmental psychology, history, cross-cultural psychology, experimental psychology, and psychopathology. The authors propose a simple mechanism to account for the process of contagion. They argue that people, in their everyday encounters, tend automatically and continuously to synchronize with the facial expressions, voices, postures, movements, and instrumental emotional behaviors of others. Emotional experiences are affected, moment-to-moment, by the feedback from such mimicry. In a series of orderly chapters, the authors provide observational and laboratory evidence to support their propositions. They then offer practical suggestions for clinical psychologists, physicians, husbands and wives, parents, and professionals who wish to become better at shaping the emotional tone of social encounters.

Emotional Design

by Don Norman

Did you ever wonder why cheap wine tastes better in fancy glasses? Why sales of Macintosh computers soared when Apple introduced the colorful iMac? New research on emotion and cognition has shown that attractive things really do work better, as Donald Norman amply demonstrates in this fascinating book, which has garnered acclaim everywhere from Scientific American to The New Yorker.Emotional Design articulates the profound influence of the feelings that objects evoke, from our willingness to spend thousands of dollars on Gucci bags and Rolex watches, to the impact of emotion on the everyday objects of tomorrow.Norman draws on a wealth of examples and the latest scientific insights to present a bold exploration of the objects in our everyday world. Emotional Design will appeal not only to designers and manufacturers but also to managers, psychologists, and general readers who love to think about their stuff.

Emotional Design

by Donald A. Norman

Did you ever wonder why cheap wine tastes better in fancy glasses? Why sales of Macintosh computers soared when Apple introduced the colorful iMac? New research on emotion and cognition has shown that attractive things really do work better, as Donald Norman amply demonstrates in this fascinating book, which has garnered acclaim everywhere from Scientific American to The New Yorker. Emotional Design articulates the profound influence of the feelings that objects evoke, from our willingness to spend thousands of dollars on Gucci bags and Rolex watches, to the impact of emotion on the everyday objects of tomorrow. Norman draws on a wealth of examples and the latest scientific insights to present a bold exploration of the objects in our everyday world. Emotional Design will appeal not only to designers and manufacturers but also to managers, psychologists, and general readers who love to think about their stuff.

Emotional Disorders and Learning Disabilities in the Classroom

by Jean Cheng Gorman

This unique book focuses on the interaction of learning disabilities and emotional disorders, fostering an understanding of how learning problems affect emotional well-being, and vice-versa. Jean Cheng Gorman provides research-based, classroom-tested practical interventions teachers can integrate into their daily routines, to help students become more purposeful and more effective. This book serves as a resource and a practical classroom guide for all elementary school teachers who are presented with the challenges of addressing the multiple needs - academic, emotional and social - of children with learning disabilities and emotional problems. Part I presents an overview of common learning disabilities and emotional problems. What disorders are teachers most likely to encounter? When should educators intervene, and when should they seek help from others? Part II offers specific classroom interactions and interventions, including insights on how: - Learning disorders are associated with emotional problems - Emotional problems can hide learning disabilities - Learning disorders can exacerbate emotional conditions - Emotional problems can intensify learning disabilities - Emotional health enhances learning . . . and each chapters includes tangible steps teachers can take in their classroom, as well as reproducibles that can be used as is, or as a starting point for materials development. The book ends with a rich and up-to-date list of additional resources for teachers and an annotated bibliography of children's books and materials. Elementary teachers, administrators, and professional development directors can use this unique and comprehensive book as a solid foundation of knowledge and a practical resource for intervention.

Emotional Disturbance

by Autumn Libal

Being a teenager is never easy. This phase of life is filled with changes, and new, unexpected challenges are always presenting themselves. For someone who has trouble controlling her emotions, these challenges can be especially hard to handle. As you read the story of Sheila, a teenager with an emotional disturbance, you will find out what it means to live with these extra challenges. You'll learn about some of the systems in place to help kids like Sheila, as well as some of the strengths and weaknesses of these systems. You'll discover that teenagers with emotional disturbance aren't so very different from you and your friends!

The Emotional Eater's Book of Inspiration

by Debbie Danowski

Debbie Danowski weighed in at more than 300 pounds. Years of trying every diet program imaginable left her feeling exhausted, miserable, and hopeless. By realizing the connections between food and emotions, she learned to overcome her food addiction. Now, "The Emotional EaterOCOs Book of Inspiration" offers the tips that helped her lose more than 160 pounds ? and keep them off for the past seventeen years. One of the biggest hurdles to weight loss and continued success in food-addiction recovery is denial. "The Emotional EaterOCOs Book of Inspiration" helps you confront your own fat lies by providing 90 essential truths, such as: A You won't lose one ounce of weight by talking about it. A Dieting is not a competitive sport. A Cleaning your plate will not feed one starving child. A Free foods are too expensive. Touching on common challenges faced by everyone whoOCOs wrestled with emotional eating and food addiction, Debbie Danowski empowers you to manage your emotional connections to food, giving you the tools to achieve long-term success. "

The Emotional Eater's Book of Inspiration

by Debbie Danowski

Debbie Danowski weighed in at more than 300 pounds. Years of trying every diet program imaginable left her feeling exhausted, miserable, and hopeless. By realizing the connections between food and emotions, she learned to overcome her food addiction. Now, The Emotional Eater's Book of Inspiration offers the tips that helped her lose more than 160 pounds - and keep them off for the past seventeen years. One of the biggest hurdles to weight loss and continued success in food-addiction recovery is denial. The Emotional Eater's Book of Inspiration helps you confront your own "fat lies" by providing 90 essential truths, such as: · You won't lose one ounce of weight by talking about it. · Dieting is not a competitive sport. · Cleaning your plate will not feed one starving child. · "Free" foods are too expensive. Touching on common challenges faced by everyone who's wrestled with emotional eating and food addiction, Debbie Danowski empowers you to manage your emotional connections to food, giving you the tools to achieve long-term success.

The Emotional Eater's Book of Inspiration

by Debbie Danowski

Debbie Danowski weighed in at more than 300 pounds. Years of trying every diet program imaginable left her feeling exhausted, miserable, and hopeless. By realizing the connections between food and emotions, she learned to overcome her food addiction. Now, The Emotional Eater's Book of Inspiration offers the tips that helped her lose more than 160 pounds - and keep them off for the past seventeen years. One of the biggest hurdles to weight loss and continued success in food-addiction recovery is denial. The Emotional Eater's Book of Inspiration helps you confront your own "fat lies" by providing 90 essential truths, such as: · You won't lose one ounce of weight by talking about it. · Dieting is not a competitive sport. · Cleaning your plate will not feed one starving child. · "Free" foods are too expensive. Touching on common challenges faced by everyone who's wrestled with emotional eating and food addiction, Debbie Danowski empowers you to manage your emotional connections to food, giving you the tools to achieve long-term success.

The Emotional Eater's Repair Manual

by Julie M. Simon

Despite our best intentions, many of us find ourselves routinely overeating at meals, snacking mindlessly, or bingeing regularly. As emotional eaters, we turn to food for comfort, soothing, distraction, and excitement. There's a disconnection fueling our eating, robbing years from our lives, and we know it. We're tired of restrictive diets that lead back to overeating, and we're ready to try something different. Therapist and life coach Julie Simon offers a new approach that addresses the true causes of overeating and weight gain: emotional and spiritual hunger and body imbalance. The Emotional Eater's Repair Manual presents five self-care skills, five body-balancing principles, and five soul-care practices that can end overeating and dieting forever. You'll learn to nurture yourself without turning to food, to correct body and brain imbalances that trigger overeating, and to address your soul's hunger. Weight loss, more energy, improved health, and self-esteem will naturally follow.

The Emotional Edge

by Crystal Andrus Morissette

Ever Feel Like Your Inner Age Doesn't Match Your Outer One? The Emotional Edge empowers you to stop knee-jerk reacting in ways that hurt and instead start expanding your life to become the greatest expression of you possible. Once you know your Emotional Age, you can take any needed steps to become more fully grown-up so you stop giving your power away. You'll now see when you're inadvertently sabotaging yourself and understand why. You'll be able to channel your fear and anger into courage and willingness, and live your best life without guilt, shame, or blame. Never feel like a victim of circumstance, genetics, or your past again, instead dive in and discover:--The EA quiz to see whether you're a Parent, Child, or Adult 'archetype'--and what to do about it--Learn your communication scale and style: moving from passive or aggressive to appropriately assertive--Tune into your unique needs mentally, emotionally, and physically--Rewrite your relationship, work, and bliss paths Instead of letting your emotions get the best of you, now it's time to get the best of them!From the Hardcover edition.

The Emotional Energy Factor

by Mira Kirshenbaum

Do you wish you had more energy?Do you often feel drained,even after a good night's sleep?Are there days when you just can't get going?If so, you're not alone. You're suffering from common casualty of modern living - emotional fatigue. But you can regain your emotional energy with this ground-breaking book from psychotherapist and bestselling author Mira Kirshebaum. Through practical hints, useful techniques and real-life stories you'll discover how to tap into the sources of emotional energy that lie within you and live a vital, happy and hope-filled life forever. 'The single biggest difference between people who get what they want and people who don't is energy', states Kirshenbaum. This powerful book shows you how to harness energy in order to find the zest and courage you need to live the life of your dreams.

Emotional Engineering vol. 2

by Shuichi Fukuda

In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering vol 2. describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on emotion. Emotional engineering provides the means to integrate products to create a new social framework and develops services beyond product realization to create of value across a full lifetime. 14 chapters cover a wide range of topics that can be applied to product, process and industry development, with special attention paid to the increasing importance of sensing in the age of extensive and frequent changes, including: Multisensory stimulation and user experience Physiological measurement Tactile sensation Emotional quality management Mental model Kansei engineering. Emotional Engineering vol 2 builds on Dr Fukuda's previous book, Emotional Engineering, and provides readers with a holistic view of its research and applications, enabling them to make strategic decisions on how they can go further beyond product realization. It is recommended for all pioneers in industry, academia and government, who are making tremendous efforts to work with their customers to create value.

Emotional First Aid: Practical Strategies for Treating Failure, Rejection, Guilt, and Other Everyday Psychological Injuries

by Guy Winch

First aid for failure Although we have bandages for cuts, chicken soup for colds, and ice packs for bruises, most of us have no idea how to treat day-to-day emotional injuries such as failure, rejection, and loss. But, as Guy Winch, Ph. D. , points out, these kinds of emotional injuries often get worse when left untreated and can significantly impact our quality of life. In this fascinating and highly practical book he provides the emotional first aid treatments we have been lacking. Explaining the long-term fallout that can result from seemingly minor emotional and psychological injuries, Dr. Winch offers concrete, easy-to-use exercises backed up by hard cutting-edge science to aid in recovery. He uses relatable anecdotes about real patients he has treated over the years and often gives us a much needed dose of humor as well. Prescriptive, programmatic, and unique, this first-aid kit for battered emotions will appeal to readers of Unstuck by James S. Gordon and Self-Compassion by Kristin Neff. .

Emotional Freedom Technique For Dummies

by Helena Fone

A member of the Energy Therapies family - which includes, acupuncture, acupressure and shiatsu - Emotional Freedom Technique is a simple and increasingly popular self- development therapy used to treat a wide range of physical and emotional issues. Popularised by figures including Paul McKenna, EFT is based on the theory that negative emotions are caused by disturbances in the body's energy. Often referred to as acupuncture without needles, EFT involves locating and tapping on meridian points in the body while thinking of a negative emotion and using positive suggestion and thoughts to alter the body's energy flow, restore balance and reprogram thought processes.This no-nonsense guide introduces readers to the theories and methods behind the technique and shows them how to use it to reduce the physical and emotional impact of a wide range of issues including, depression, fears, phobias, anger, addictions, sleeplessness and pain. It's simple, safe, anyone can practice it at home and with EFT For Dummies readers can banish bad habits for good.Includes information on:The path to emotional freedom - explaining EFTUnderstanding your emotionsBasic EFT tapping routinesImproving emotional health with EFTPractising EFT on yourself and others Helena Fone is a registered EFT practitioner and trainer and an advanced hypnotherapist. She has a diploma in advanced holistic hypnotherapy and practices CBT and NLP.Find out more about Helena at www.EFTRegister.com

The Emotional Freedom Workbook

by Stephen Arterburn

When your dreams get derailed, the culprit can usually be found hiding in your emotional life. It is a pattern of attitudes, habits, or relationships that won't allow you to move forward, no matter how much you tell yourself you want to.Negative felings and unhealthy beliefs may have slowed you down and locked you up for years, getting in the way of your best intentions. You may need help breaking free from:Shame-because it locks you into your pastProcrastination-because you are afraid to tryDepression-because you have not grieved your sorrowsUnhealthy Relationships-because they distract you from your unique purpose in lifeThese restrictive emotional traps needlessly deprive you of intimacy, trust, friendships, good feelings, rest, and peace of mind. By challenging them, and the self-destructive behaviors that may accompany them, you can learn to live life in a totally new way.

Emotional Health

by Bob Johnson

Emotions have been banished to the periphery for too long - time to put them back at the very heart of our human lives where they belong.

The Emotional Incest Syndrome: What to Do When a Parent's Love Rules Your Life

by Patricia Love Jo Robinson

From Dr. Patricia Love, a ground-breaking work that identifies, explores and treats the harmful effects that emotionally and psychologically invasive parents have on their children, and provides a program for overcoming the chronic problems that can result.

Emotional Infidelity

by M. Gary Neuman

What's holding you back from a great marriage? "I don't believe in 'okay,' 'decent,' or 'solid' marriages. I'm against them," says M. Gary Neuman. "I believe only in great marriages, and that you should expect and reach for no less. " In the last fifteen years, M. Gary Neuman, marital therapist and architect of the Sandcastles Divorce Therapy Program, has helped thousands of couples in crisis. Couples who fight. Who've grown apart. Who are stuck in relationships that run more on routine and rancor than love and understanding. What he's found is that, contrary to popular belief, the problem is usually not poor communication. It's the failure to put most of your focus into your marriage. You've only got so much energy. Are you spending it by being emotionally unfaithful? Take a quick check: Do you send that funny e-mail to your friends at work--but not to your spouse? Do you chew over all the problems on the job so thoroughly with your colleagues that by the time you get home, you just don't feel like going into it all over again? Do you get a secret thrill out of flirting with coworkers--thinking it's safe because you know it's not going any further? If so, you're committing emotional infidelity--and you're draining your marriage of the energy it needs to be great. Learning how to break this cycle is one of eleven secrets M. Gary Neuman shares in his provocative new book. Based on the ten-week program he's developed in his successful couples counseling practice, the book offers guidelines that are often counterintuitive, even outrageous or shocking. But they work. Dare to limit contact with members of the opposite sex. Dare to need each other. Dare to put in writing the nitty-gritty realities of a marriage plan. Dare to put your marriage before your kids or job. Dare to make love in a whole new way. Dare to change your focus: make the commitment to focus on each of the eleven secrets (ten plus one bonus secret) for one week apiece and you'll reap the rewards of a transformed marriage and a reconfirmed relationship. M. Gary Neuman's program is guaranteed to challenge you and make you reexamine the myths holding you back from true happiness and satisfaction. It will change your marriage forever.

Emotional Intelligence For Dummies

by by Steven J. Stein

Being aware of and in control of your emotions is one of the keys to success in life -- both professionally and personally. Emotional Intelligence For Dummies will show you how to take control of your emotions rather than letting your emotions control you! Discover how developing your emotional intelligence can further your relationships with others, in the workplace and at home. Emotional awareness is also a critical skill for career success, and Dr. Stein provides practical exercises for developing this skill and achieving your professional and personal goals. He also provides valuable insights into how emotional intelligence can be applied to raising children and teenagers and realizing personal happiness. Full of lively anecdotes and practical advice, Emotional Intelligence For Dummies is the ideal book for anyone who wants to get smart about their feelings and reach the next level at work and at home. Manage your emotions - identify your feelings, determine what beliefs cause negative emotions, and stop self-destructive behaviors Discover the power of empathy - read other people's emotions through facial cues and body language and show them you understand their feelings Thrive at work - find a job that's right for you, overcome hassles and fears, and develop your leadership skills Build and sustain meaningful relationships - discover how to take your partner's emotional temperature and manage emotions to grow closer Raise an emotionally intelligent child - keep your cool with your child, coax shy children out of their shells, and get your child to be less aggressive and defiant

Emotional Intelligence for Managing Results in a Diverse World

by Anita Rowe Lee Gardenswartz Jorge Cherbosque

Encountering generational, cultural, language and behavioral differences in today's global workplace occurs nearly every hour of every day. From here to Dubai or in the conference room down the hall, anger and frustration come easily when others don't do things our way, follow directions, or respond the way we think they should. And when emotions manage workplace relationships, conflict, disengagement and low morale result. Answering the call for fresh insight into what it takes to effectively manage in this complex landscape, Emotional Intelligence for Managing Results in a Diverse World brings together a unique combination - the key principles of emotional intelligence and the fundamentals of diversity and difference. With practical how-tos, action tips, assessment tools and plenty of workplace examples, this cohesive system offers managers, supervisors, team leaders and human resource professionals a proven framework and actionable strategies for developing the critical competencies needed for success: empathy, cross-cultural communication and conflict resolution skills that produce hard results in business. Emotional Intelligence for Managing Results in a Diverse World delivers a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones and create a healthier workplace and a more effective organization

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