As a Sponsor who had their Upload Roster request rejected, I want to know why it was so that I can resubmit it correctly.

Here are the reasons why an Uploaded Roster might be rejected: 

  • If there is required information missing that is needed before we can approve and upload the data onto the account
  • If an error occurred and the uploaded file is left blank with 0 members and 0 sponsors
  • If the Members/Sponsors were already added onto the account by the Primary Contact, a Sponsor or a Bookshare Membership Administrator
  • If the file is saved as a .xlsx file format

Or

  • If uploaded file is now void and no longer needs to be approved