Why can't I add books to my Reading Lists?

We recently encountered a bug that prevented users from adding books to their Reading Lists. This issue has been resolved, however if you are still having trouble adding books to your Reading Lists you may need to clear your browser’s cache and cookies. Follow the instructions below to clear the cache and cookies in your specific browser. 

In Chrome: 

  1. Open the Chrome menu (three horizontal bars) in the top right corner of the browser window. 
  2. Select Settings. 
  3. Towards the button of the page, select the “Show advanced settings” link. 
  4. Under the Privacy section, select the Clear browsing data button. 
  5. Next to “Obliterate the following items from,” select “the beginning of time” from the drop-down menu. 
  6. Check the following boxes:
    • Browsing history
    • Download history
    • Cookies and other site and plugin data
    • Cached images and files
  1. Select the Clear browsing data button, then log back in to Bookshare. 


In Firefox: 

  1. Open the Firefox menu (three horizontal bars) in the top right corner of the browser window. 
  2. Select Options. 
  3. Select the Privacy tab. 
  4. Under the History section, select the “clear your recent history” link. 
  5. Next to “Time range to clear,” select Everything from the drop-down menu. 
  6. Check the following boxes:
    • Browsing & Download History
    • Form & Search History
    • Cookies
    • Cache
  1. Select the Clear Now button, then log back in to Bookshare. 


In Internet Explorer: 

  1. Navigate to Internet Options (press Alt + X). 
  2. Under the General tab, select the Delete button under the Browsing History section. 
  3. Check the following boxes:
    • Preserve Favorites website data
    • Temporary Internet files and website files
    • Cookies and website data
  1. Select the Delete button. 


In Safari: 

  1. Select the Safari menu in the upper left hand side of your screen. 
  2. Select Preferences. 
  3. Select the Privacy tab. 
  4. Select the Remove All Website Data button. 
  5. Select the Remove Now button to clear your cache. 

If you are still unable to add books to your Reading Lists please contact Tech Support.