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The Art of Connecting: How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone

by Claire Raines Lara Ewing

In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences. The authors also explain how the most skillful connectors are able to shift perspectives -- to see a situation from three points of view: "me," "you," and "them. " All of the principles and strategies are brought to life through absorbing examples and scenarios, plus engaging descriptions of "masters of connection" -- like famed National Public Radio interviewer Terry Gross -- doing what they do. There is always a bridge. The Art of Connecting shows how to find it -- every time.

Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace

by Ron Zemke Claire Raines Bob Filipczak

In our age-diverse workplace of conflicting work ethics, dissimilar values, and idiosyncratic styles, this groundbreaking book supplies fresh, insightful strategies for understanding -- and overcoming -- generational differences.

Showing 1 through 2 of 2 results

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Select your download format based upon: 1) how you want to read your book, and 2) compatibility with your reading tool. For more details, visit the Formats page under the Getting Started tab.

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