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How to handle difficult discussions in the workplace Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately. The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. You'll discover how the science of human behavior--both verbal and nonverbal--plays an enormous role when handling conflict situations and you'll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness. Explains why avoiding dealing with the tough stuff at work can be so costly for managers, staff, and, ultimately, the business Features methods and strategies that have been backed by contemporary theory and tested and trialed with thousands of participants Zeroes in on ways to uncover the root cause of difficult behavior Shares advice for finding the best way to be assertive in any situation Reveals techniques for depersonalizing conflict and avoiding language that causes conflict
Private Kyle Sullivan is a happily married man who thinks he's left his homosexual experiences in his past. What he didn't count on was the high-ranking officer who forces a sexual relationship with him. After breaking off a relationship with her abusive girlfriend, Lauren Burns has finally made her dreams come true by becoming a member of the U. S. Army. Anji Foster is looking at her entrance into the military as a way out of her small town and a place to meet lots of men. What will happen when these two very different women cross paths? Sky Love is engaged to be married to a handsome and wealthy man, but she's not ready to let go of her woman on the side. Lela is willing to keep their secret because if it gets out, she's not sure how her fellow soldiers will react. When Four Star General Orpheus Beauregard Roulette III finally acts upon the homosexual urges he's been suppressing for years, he gets more than he bargained for. Now he finds himself caught between the crosshairs of his scorned wife and the young man who's blackmailing him. The Don't Ask, Don't Tell law may have been repealed, but what if there are some members of the U. S. armed forces who still have reasons to keep their sexuality a secret? Urban Books authors M. T. Pope, Tina Brooks McKinney, Brenda Hampton, and Terry E. Hill explore this subject with their own trademark dramatic style.
New York is having a summer heat wave and three women are feeling it-and dealing with it-each in their own steamy way. . . . Summer Fever by Donna HillNina Forbes is excited to house sit in the Hamptons-but her handsome neighbor, Barbados native Ian Harrison, excites her even more. Soon the two are sharing conversation, kisses. . . and sizzling sleepovers. Ian promises to keep in touch after he returns home in the fall. But as the days pass, Nina fears their passion was just summer fever. . . One Hot Summer by Niobia BryantAfter a high-profile divorce, event planner Simone "Love" Lovey swears off dating famous people. . . until sexy star athlete Maleek Trenton enters her life. Their romance is bliss, but Love again finds herself amid paparazzi, groupies-and calls from a woman who claims she's involved with Maleek, and has intimate details to prove it. . . Too Hot To Handle by Zuri DayChoice McKinley gets stuck in an elevator during a blackout, on the hottest July 4th ever. That she's locked in with gorgeous Trey Scott only adds to the heat. Soon, relief from the high temperature requires clothing removal and sultry kisses. But Trey doesn't know Choice is his boss's off-limits daughter-and Choice doesn't know Trey is a wanted man. All that will come after the doors open to reality. . .
After the death of her husband, Pastor Hezekiah Cleaveland, Samantha has been installed as the interim pastor of New Testament Cathedral. She's also become the head of the international television ministry, but not everyone is happy about it. Danny St. John was having an affair with Samantha's husband before he was assassinated in the pulpit one Sunday. Danny is convinced that Samantha had her husband murdered, and he wants revenge. Cynthia Pryce, the wife of the church's assistant pastor, Reverend Percy Pryce, wants to see her husband become the church's permanent pastor. She's working behind the scenes to see that Samantha is removed from the position. Gideon Truman, a well-known investigative reporter, believes that solving the murder of Pastor Cleaveland will establish his career as the black Anderson Cooper. He starts rummaging through the skeletons in Samantha's closet in his quest for the truth. Danny, Cynthia, and Gideon all desire to take Samantha down for different reasons. They might be underestimating the cunning and dangerous nature of their prey, though. Samantha has a secret that she's willing to go to any length to protect, and she doesn't care who she has to destroy in the process.
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