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Fail-Safe Management: Five Rules to Avoid Project Failure

by Jody Zall Kusek Marelize Goergens Prestidge Billy C. Hamilton

The decision to look at failures for answers is a bold one. Policy makers, planners and implementers have a tendency to look through prisms of success in framing working policies, programs and results when justifying them. Despite this, we still tend to address failures indirectly by looking at risk, critical success factors, unintended outcomes or consequences, and negative impacts to name a few. As the authors say, 'while success is desirable and we plan for it, failures are inevitable and we seldom plan to mitigate them. 'The authors have clearly emphasized the need to look at failures in an integrated manner by building them into the planning and budget process while at the same time identifying monitoring points for early detection that will provide critical information for timely intervention. Failures are real, and we must plan to face them when they emerge. This book will offer the necessary insight to managers. - Koshy Thomas, Head of the Outcome-based Budgeting Project Team, Ministry of Finance, MalaysiaThis book provides invaluable guidance on how to avoid the failure of interventions, whether for projects, programs, or policies. The authors note that although good design is essential, 'paying attention to details that only happen during implementation is essential in avoiding failure'. The five steps outlined are salutary, and point to the craft needed for good implementation-the range of issues which have continuously to be managed, the environment, stakeholders, resources, systems, and so on. As the authors point out, some elements are beyond the control of a project manager, but all too often it is the things that are controllable that are ignored at our peril. Good management is not sexy, but it usually makes thedifference between failure and success. This book deserves careful study by public and private sector managers and implementers. - Dr. Ian Goldman, Head of Evaluation and Research, Department of Performance Monitoring and Evaluation, The Presidency, South AfricaFail-Safe Management provides much needed guidance aimed at preventing failure in program implementation. Considerable resources and effort are traditionally invested in the development and scientific evaluation of program interventions. Despite the availability of efficaciousinterventions, population-level programmatic impact is difficult to achieve. The gap between the availability of scientifically developed efficacious interventions and the scarcity of population-level programmatic impact is often attributable to inadequate strategic planning and implementation failures. This book promises to be of great help to program managers in avoiding the latter. - Dr Sevgi Aral, Associate Director for Science, Division of STD Prevention, U. S. Centers for Disease Control and Prevention (CDC)During the discussions on the Lagos Plan of Action, the late President of The United Republic of Tanzania, Mwalimu Julius Nyerere asked, 'why projects in Africa failed and what can be done to rescue the situation'. The answer was that projects failed because of corruption and greed, and the solution suggested was to set up anti-corruption commissions to root out corrupt practices. Decades later the problem remains. What then is the problem? This book sheds light on why projects fail and provides a critical path on 'how to avoid failure' while addressing inevitable development problems. It outlines five simple steps-that are not rocket science-for development practitioners to understand and apply. Perhaps this book should have written at the time of Mwalimu Julius Nyerere and the Lagos Plan of Action. He would have found the right answers in it. - Dr. Simon Muchiru, Director, Oakwood and Associates Consultants, Gaborone, Botswana

Logged On

by Jody Zall Kusek Zubair K. Bhatti Tony Verheijen

Logged On looks at mobile and smart phone technology through the lens of good government management. How will developing governments deliver goods and services that citizens care about? How will government in these countries leapfrog over traditional public management reforms to help reach out to and collaborate directly with the citizen? This book provides example after example where this has happened and how mobile technology has helped provide solutions to old problems. Our astounding revelation that mobile technology is helping to fight corruption in Pakistan, improve health delivery in Bangladesh, provide access to government by the ordinary citizen in India, and help monitor elections in Afghanistan. If this Is possible in some place in poor South Asian countries considered the most poor in the world, then how can these examples be spread to further in these counties or in other countries? Logged on Government provides a look back on conventional solutions that have mostly not worked and why mobile solutions are taking hold. The book offers a model called Smart Proactive Government based on a Feedback model being used in Punjab, Pakistan. The book also offers five solutions that are present in every successful mobile and smart phone example that the authors reviewed.

Making Monitoring and Evaluation Systems Work: A Capacity Development Toolkit

by Marelize Göergens Jody Zall Kusek

Written for those who said to the authors (and for others in the same situation): "We know we need M and E, but we don't know how to set up an M and E system, or how to make ours work well and provide the information we need." This detailed, practical manual explains the skills and steps for making a monitoring and evaluation (M and E) system that functions well. The goal is an M and E system -- people, processes and partnerships -- that collects, verifies and analyzes good quality information that is useful and used by decision makers, managers, implementers, funders, and other stakeholders. The manual begins by introducing the concept of results-based management, and the internationally accepted "12 components of functional M and E Systems" framework. It describes the purpose and functions of each component, and builds skills by taking users through the steps for setting up, or improving what already exists. (The 12 modules - one for each component - are listed overleaf.) Each module has clear learning objectives, detailed systematic explanations and useful examples, and exercises for learners to work through that apply what is being taught (model answers are available on line).

Ten Steps to a Results-Based Monitoring and Evaluation System

by Jody Zall Kusek Ray C. Rist

An effective state is essential to achieving socio-economic and sustainable development. With the advent of globalization, there are growing pressures on governments and organizations around the world to be more responsive to the demands of internal and external stakeholders for good governance, accountability and transparency, greater development effectiveness, and delivery of tangible results. Governments, parliaments, citizens, the private sector, NGOs, civil society, international organizations and donors are among the stakeholders interested in better performance. As demands for greater accountability and real results have increased, there is an attendant need for enhanced results-based monitoring and evaluation of policies, programs, and projects. This Handbook provides a comprehensive ten-step model that will help guide development practitioners through the process of designing and building a results-based monitoring and evaluation system. These steps begin with a "Readiness Assessment" and take the practitioner through the design, management, and more importantly, the sustainability of such systems. Ten Steps to a Results-Based Monitoring and Evaluation System describes each step in detail, the tasks needed to complete each one, and the tools available to help along the way.

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