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This reference offers practical advice and tips for all levels of administrative professionals. This second edition features ten new chapters to reflect changes related to business technologies such as e-mail, networks, online data storage, and information security. Coverage includes general procedures, office equipment and computers, business documents, language usage, financial activities, and careers. Material on software comes with screen shots, examples, and definitions. Stroman has written a previous manual for secretaries. Annotation ©2004 Book News, Inc. , Portland, OR (booknews. com)
Your company's identity, products, services, and strengths are all represented by its written communications. From business plans and sales presentations to newsletters and e-mail marketing, the way the company comes across on a page or screen can make the difference between big success and big trouble. The AMA Handbook of Business Documentstakes the guesswork out of preparing firstclass written pieces of every type. Packed with dozens of sample documents and practical tips, this handy guide is everything you need to create: * Proposals * Memos * E-mails * Press releases * Collection letters * Speeches * Technical, research and lab reports * Sales letters * Policies and procedures * Warning letters * Announcements * And much more Suited equally to executives, entrepreneurs, managers, and administrative staff - anyone charged with putting a business's intentions into words - The AMA Handbook of Business Documentsis a versatile, powerful, and indispensable toolbox.
An indispensible desktop reference for every business professional!
How America's bomber boys and girls in England won their war, and how their English allies responded to it.The US 8th Air Force came of age in the England of 1944. With a fresh commander, it was ready to demonstrate its true power: from Big Week in February, targeting German aircraft production plants, to bringing the Luftwaffe to battle over Berlin, the combined USAAF-RAF round-the clock campaign of bottling up the German army in Normandy and the strategically vital oil offensive of the following autumn and winter. Day after day, the American bomber boys watched their comrades burn to death in blazing bombers, be thrown out of exploding aircraft without parachutes and sink with their crippled aircraft in the freezing North Sea. But by the following spring they had destroyed the Nazi fighter arm and seen Germany broken in two.In this comprehensive history, Kevin Wilson has allowed the youngsters of the 8th to tell their stories of blood and heroism in their own words. At the same time, he has opened up the lives of the Women's Army Corps and Red Cross girls who served in England with them and feared for the men in the skies, and he hasn't flinched from recounting the devastation of bombing or the testimony of shocked German civilians.Wilson has interviewed American veterans and trawled archives in both the United States and Britain to complete this final volume of his air-war series, adding to his critically acclaimed trilogy about the RAF and Commonwealth air forces' bomber offensive. Drawing on first-hand accounts from diaries, letters and his personal recordings, the author has brought to life the ebullient Americans' interaction with their British counterparts and the civilians who lived near the air bases, unveiling stories of humanity and heartbreak. Thanks to America's bomber boys and girls, life in Britain would never be the same again.
"The Family Fang is a comedy, a tragedy, and a tour-de-force examination of what it means to make art and survive your family....The best single word description would be brilliant."--Ann Patchett, author of Bel Canto"It's The Royal Tenenbaums meets Who's Afraid of Virginia Woolf? I'd call The Family Fang a guilty pleasure, but it's too damn smart....A total blast."--Hannah Pittard, author of The Fates Will Find Their WayOwen King (We're All in This Together) calls author Kevin Wilson, "the unholy child of George Saunders and Carson McCullers." With his novel, The Family Fang, the Shirley Jackson Award-winning author of Tunneling to the Center of the Earth comes through in a BIG way, with a funny, poignant, laugh-and-cry-out-loud (sometimes at the same time) novel about the art of surviving a masterpiece of dysfunction. Meet The Family Fang, an unforgettable collection of demanding, brilliant, and absolutely endearing oddballs whose lives are risky and mischievous performance art. If the writing of Gary Shteyngart, Miranda July, Scarlett Thomas, and Charles Yu excites you, you'll certainly want to invite this Family into your home.
A compilation of the established knowledge in strategic account managementWhile companies and academics expend tremendous effort on mass marketing, they often overlook their immediate customers (which are critical in both senses) and hence the importance of strategic account management (SAM). This handbook is a compilation of papers that present researched knowledge of SAM across the academic community which fills a void in the existing academic literature. Handbook of Strategic Account Management identifies drivers of the SAM approach, key issues and success factors, operational needs and areas still awaiting exploration. Each paper includes an overall referenced summary of the tenets of SAM relevant to the area it reports, and together with the combined list of references, it creates an indispensable resource for academic readers, students, and researchers.Handbook of Strategic Account Management is written by over 40 knowledgeable experts with substantial experience of SAM from teaching, researching, writing and advising companies on why and how it works, spread widely across Europe and the US. It represents the balanced, researched body of knowledge in SAM and will be an invaluable resource to anyone exploring the approach, whether for a student thesis, for original research or for answers on how to approach SAM as a company initiative."Today's strategic, key and global account management professionals owe thanks to a small community of academic researchers who, over the past three decades have been pioneers in identifying, cataloguing and analyzing the selling and business management practices of an emerging profession we now call strategic account management. This Handbook is an important milestone to mark SAM's still evolving impact on corporate business strategies and its ever-increasing relevance as a proven engine for growth in business-to-business strategic customer relationships."Bernard Quancard,President & CEO of SAMA (US-based Strategic Account Management Association with over 3,000 members worldwide)Yana Atanasova Bjorn Ivens Toni Mikkola Ivan Snehota Audrey Bink Ove Jensen Stefanos Mouzas Kaj Storbacka Per-Olof Brehmer Robert Krapfel Peter Naudé Olavi Uusitalo Noel Capon Antonella La Rocca Jukka Ojasalo Tom Vanderbiesen Simon Croom Sylvie Lacoste Catherine Pardo Stefan Wengler Osman Gök Nikala Lane Nigel Piercy Kevin Wilson Paolo Guenzi Régis Lemmens Michael Pusateri Diana Woodburn Stephan Henneburg Tommi Mahlamäki Jakob Rehme John Workman Sue Holt Malcolm McDonald Sanjiy Sengupta George Yip Christian Homburg Florin Mihoc Christoph Senn Judy Zolkiewski
Kevin Wilson's characters inhabit a world that moves seamlessly between the real and the imagined, the mundane and the fantastic. "Grand Stand-In" is narrated by an employee of a Nuclear Family Supplemental Provider--a company that supplies "stand-ins" for families with deceased, ill, or just plain mean grandparents. And in "Blowing Up On the Spot," a young woman works sorting tiles at a Scrabble factory after her parents have spontaneously combusted. Southern gothic at its best, laced with humor and pathos, these wonderfully inventive stories explore the relationship between loss and death and the many ways we try to cope with both.
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