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This reference offers practical advice and tips for all levels of administrative professionals. This second edition features ten new chapters to reflect changes related to business technologies such as e-mail, networks, online data storage, and information security. Coverage includes general procedures, office equipment and computers, business documents, language usage, financial activities, and careers. Material on software comes with screen shots, examples, and definitions. Stroman has written a previous manual for secretaries. Annotation ©2004 Book News, Inc. , Portland, OR (booknews. com)
Your company's identity, products, services, and strengths are all represented by its written communications. From business plans and sales presentations to newsletters and e-mail marketing, the way the company comes across on a page or screen can make the difference between big success and big trouble. The AMA Handbook of Business Documentstakes the guesswork out of preparing firstclass written pieces of every type. Packed with dozens of sample documents and practical tips, this handy guide is everything you need to create: * Proposals * Memos * E-mails * Press releases * Collection letters * Speeches * Technical, research and lab reports * Sales letters * Policies and procedures * Warning letters * Announcements * And much more Suited equally to executives, entrepreneurs, managers, and administrative staff - anyone charged with putting a business's intentions into words - The AMA Handbook of Business Documentsis a versatile, powerful, and indispensable toolbox.
An indispensible desktop reference for every business professional!
Mr. and Mrs. Fang called it art. Their children called it mischief. Performance artists Caleb and Camille Fang dedicated themselves to making great art. But when an artist's work lies in subverting normality, it can be difficult to raise well-adjusted children. Just ask Buster and Annie Fang. For as long as they can remember, they starred (unwillingly) in their parents' madcap pieces. But now that they are grown up, the chaos of their childhood has made it difficult to cope with life outside the fishbowl of their parents' strange world. When the lives they've built come crashing down, brother and sister have nowhere to go but home, where they discover that Caleb and Camille are planning one last performance-their magnum opus-whether the kids agree to participate or not. Soon, ambition breeds conflict, bringing the Fangs to face the difficult decision about what's ultimately more important: their family or their art. Filled with Kevin Wilson's endless creativity, vibrant prose, sharp humor, and keen sense of the complex performances that unfold in the relationships of people who love one another, The Family Fang is a masterfully executed tale that is as bizarre as it is touching.
A compilation of the established knowledge in strategic account managementWhile companies and academics expend tremendous effort on mass marketing, they often overlook their immediate customers (which are critical in both senses) and hence the importance of strategic account management (SAM). This handbook is a compilation of papers that present researched knowledge of SAM across the academic community which fills a void in the existing academic literature. Handbook of Strategic Account Management identifies drivers of the SAM approach, key issues and success factors, operational needs and areas still awaiting exploration. Each paper includes an overall referenced summary of the tenets of SAM relevant to the area it reports, and together with the combined list of references, it creates an indispensable resource for academic readers, students, and researchers.Handbook of Strategic Account Management is written by over 40 knowledgeable experts with substantial experience of SAM from teaching, researching, writing and advising companies on why and how it works, spread widely across Europe and the US. It represents the balanced, researched body of knowledge in SAM and will be an invaluable resource to anyone exploring the approach, whether for a student thesis, for original research or for answers on how to approach SAM as a company initiative."Today's strategic, key and global account management professionals owe thanks to a small community of academic researchers who, over the past three decades have been pioneers in identifying, cataloguing and analyzing the selling and business management practices of an emerging profession we now call strategic account management. This Handbook is an important milestone to mark SAM's still evolving impact on corporate business strategies and its ever-increasing relevance as a proven engine for growth in business-to-business strategic customer relationships."Bernard Quancard,President & CEO of SAMA (US-based Strategic Account Management Association with over 3,000 members worldwide)Yana Atanasova Bjorn Ivens Toni Mikkola Ivan Snehota Audrey Bink Ove Jensen Stefanos Mouzas Kaj Storbacka Per-Olof Brehmer Robert Krapfel Peter Naudé Olavi Uusitalo Noel Capon Antonella La Rocca Jukka Ojasalo Tom Vanderbiesen Simon Croom Sylvie Lacoste Catherine Pardo Stefan Wengler Osman Gök Nikala Lane Nigel Piercy Kevin Wilson Paolo Guenzi Régis Lemmens Michael Pusateri Diana Woodburn Stephan Henneburg Tommi Mahlamäki Jakob Rehme John Workman Sue Holt Malcolm McDonald Sanjiy Sengupta George Yip Christian Homburg Florin Mihoc Christoph Senn Judy Zolkiewski
Kevin Wilson's characters inhabit a world that moves seamlessly between the real and the imagined, the mundane and the fantastic. "Grand Stand-In" is narrated by an employee of a Nuclear Family Supplemental Provider--a company that supplies "stand-ins" for families with deceased, ill, or just plain mean grandparents. And in "Blowing Up On the Spot," a young woman works sorting tiles at a Scrabble factory after her parents have spontaneously combusted. Southern gothic at its best, laced with humor and pathos, these wonderfully inventive stories explore the relationship between loss and death and the many ways we try to cope with both.
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