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The impossible people who make life's journey so difficult are everywhere--at the office, in restaurants, on airplanes, living next door, members of your own family. They're . . . * your "nothing is ever good enough" boss * the "no price is ever low enough" client * the next-door neighbor who redefines the meaning of paranoia * the maître d' who looks through you as if you don't exist * the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you Ron Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more--N. I. C. E. Their system shows you how to neutralize your emotions so you don't just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you're facing--the situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategically difficult (she has empirical evidence that being difficult is a strategy that gets results); or simply difficult (being difficult is his 24/7 M. O. ). Then you'll learn how to shape the outcome by controlling the encounter and, finally, how to get "unstuck" by exploring your options. Using colorful stories from all walks of life-- "He called me the scum of the earth and it went downhill from there," "First, lock all your vendors in a small room," and "The boss from hell"--the authors bring their lessons to life, from business life to family life.
Over the course of a forty-year career in the worlds of law, sports, business, and politics, Ron Shapiro has worked with and advised an incredible variety of people. What he's found is that the secret ingredient for getting into the winner's circle is simply the discipline of methodical preparation: that old-school, step-by-step way of having all your ducks in a row, whether you are an executive getting ready to do a deal or make a speech; a pitcher studying the traits of opposing hitters and keeping a meticulous notebook of their strengths and weaknesses; an international trade negotiator who knows all about the issues and the people on the other side before sitting down at the table; or a surgeon who rehearses like a classical musician. Deep down, you know you should do it. But how often do you wing it and fly by the seat of your pants because "Gosh, I don't have time . . . I've done this before . . . I know what I'm doing"? It is obvious that you have to get ready for whatever game you're playing, but all too frequently methodical preparation is the missing ingredient in today's world of instant analysis, easy access to information, and glibness that sounds good at first but is unconnected with the reality at hand. InDare to Prepare, successful people such as wine guru Robert Parker, investment legend Bill Miller, pianist Leon Fleisher, Goldman Sachs partner Lisa Fontenelli, broadcaster Bob Costas, firefighter Ann Marie Tierney, New York Mets manager Willie Randolph, and many others share the way they apply discipline in preparing for career-changing games, deals, meetings, and interviews. Cal Ripken Jr. played thousands of games in the major leagues but prepared for each like it was his first. NPR host Liane Hansen has interviewed countless people but approaches each interview with the same meticulous research time and time again. Make sure there are no slips "twixt cup and lip" as you get ready for your next personal or professional challenge by daring to prepare. From the Hardcover edition.
A New York Times bestselling author reveals how to find the right words for every situation Whether you are making a budget request, interviewing for a job, ending a relationship, or talking to children about divorce, the crux of success in those and other crucial situations is planned, effective communication. And yet, it is the tool people most often fail to use. In Perfecting Your Pitch, expert consultant and negotiator Ronald M. Shapiro presents his system of scripting, outlined efficiently as the Three D's: Draft, Devil's Advocate, Deliver. Using real-life examples, Shapiro walks readers step-by-step through the process of creating an effective message, preparing for counterarguments, and delivering the results with confidence and grace across a broad range of situations. He also provides an excellent menu of stories and model scripts for communication challenges affecting business, family, friends and consumers. Reaching out to readers of Difficult Conversations and Getting to Yes, Perfecting Your Pitch introduces a simple but powerful system we can all use for great results.
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