Why Does Business Need a Balanced Scorecard?
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- Synopsis
- An organization's measurement system strongly affects the behavior of people both inside and outside the organization. If companies are to survive and prosper in information age competition, they must use measurement and management systems derived from their strategies and capabilities. This chapter illustrates why it is critically important that organizations move beyond traditional financial measures to embrace the Balanced Scorecard, which highlights a more general and integrated set of measurements that link current customer, internal process, employee, and system performance to long-term financial success. This chapter was originally published as chapter 2 of "The Balanced Scorecard: Translating Strategy into Action."
- Copyright:
- 1996
Book Details
- Book Quality:
- Publisher Quality
- ISBN-13:
- 9781422116531
- Publisher:
- Harvard Business Publishing
- Date of Addition:
- 07/31/16
- Copyrighted By:
- HBS Press
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.