Internal-Business-Process Perspective
By: and
Sign Up Now!
Already a Member? Log In
You must be logged into Bookshare to access this title.
Learn about membership options,
or view our freely available titles.
- Synopsis
- For the internal-business-process perspective, managers identify the processes that are most critical for achieving customer and shareholder objectives. Companies typically develop their objectives and measures for this perspective after formulating objectives and measures for the financial and customer perspectives. This chapter demonstrates how the Balanced Scorecard can help managers define a complete internal-process value chain that starts with the innovation process and ends with post-sale service. This chapter was originally published as chapter 5 of "The Balanced Scorecard: Translating Strategy into Action."
- Copyright:
- 1996
Book Details
- Book Quality:
- Publisher Quality
- ISBN-13:
- 9781422116562
- Publisher:
- Harvard Business Publishing
- Date of Addition:
- 07/31/16
- Copyrighted By:
- HBS Press
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.