When Measurement Obstructs Good Judgment: Understanding the Knowing-Doing Gap

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Synopsis
Poorly designed performance measurement systems are among the biggest barriers to turning knowledge into action. This chapter examines the reasons why organizations persist in using flawed measurement practices and presents some general principles to help organizations distinguish measurements that cause problems from those that help solve problems.
Copyright:
1999

Book Details

Book Quality:
Publisher Quality
Publisher:
Harvard Business Publishing
Date of Addition:
Copyrighted By:
HBS Press
Adult content:
No
Language:
English
Has Image Descriptions:
No
Categories:
Nonfiction, Business and Finance
Submitted By:
Bookshare Staff
Usage Restrictions:
This is a copyrighted book.

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