Out of Emotion's Grip: Increasing Skill--Four Tactics You Can Use to Manage Disruptive Emotions During Difficult Conversations
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- Synopsis
- When handling toxic conversations, we need to add real skill to prevent our emotions from interfering. In this chapter, the author outlines four tactics that can help: finding the middle ground between emotional extremes, immunizing ourselves against thwarting ploys, changing tack, and recovering from mistakes. She uses anecdotes to illustrate how events might play out in real life.
- Copyright:
- 2008
Book Details
- Book Quality:
- Publisher Quality
- Publisher:
- Harvard Business Publishing
- Date of Addition:
- 08/02/16
- Copyrighted By:
- HBS Press
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.