Out of the Breakdown Gap: Strategy and Tactics--Preparing Yourself for the Inevitable Breakdowns in Communication that Occur During Difficult Conversations
By:
Sign Up Now!
Already a Member? Log In
You must be logged into Bookshare to access this title.
Learn about membership options,
or view our freely available titles.
- Synopsis
- It is the nature of two-level, tough conversations-with communication up top where it's observable, and interpretations with all its flaws concealed below-that we won't see breakdowns in understanding coming. To stop the slide into this breakdown gap, we want a good, balanced strategy that is flexible enough to allow for differences between intentions and perceptions on both sides. This chapter outlines two strategies that will give you the raw material you need to go into a hard talk with a counterpart who is unlikely to see the situation the way you do.
- Copyright:
- 2008
Book Details
- Book Quality:
- Publisher Quality
- Publisher:
- Harvard Business Publishing
- Date of Addition:
- 08/02/16
- Copyrighted By:
- HBS Press
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.