Employee HEROes and Their Projects: How to Assess the Value of Your Employees' Technology-Based Innovations
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- Synopsis
- Thanks to mobile devices, viral videos, cloud computing, and social technologies, customers are more empowered than ever before. Your company, with its established processes and departmental boundaries, is not nimble enough to serve these customers-but your employees are. Your business needs "highly empowered and resourceful operatives"-HEROes-who use the same technologies your customers are using to forge richer and better relationships with them. But employee HEROes and their projects are diverse. How will you know which projects are worth the effort? In this chapter, authors Josh Bernoff-coauthor of "Groundswell"-and Ted Schadler introduce EVE-the Effort-Value Evaluation-to help managers and HEROes assess how big a project is and whether it should move forward. Using cases from Black & Decker and Thomson Reuters, you'll learn the ten questions you need to ask before undertaking any new HERO project-from quick fixes to major initiatives. This chapter was originally published as Chapter 2 of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business
- Copyright:
- 2010
Book Details
- Book Quality:
- Publisher Quality
- Publisher:
- Harvard Business Publishing
- Date of Addition:
- 08/02/16
- Copyrighted By:
- HBS Press
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.