Can People Trust You?: Influence Begins with Trust-Why Earning the Trust of Others Is Key to Becoming a Great Boss

By: Kent Lineback and Linda A. Hill

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Synopsis: What's it like to work for you? How do people experience you, especially in tense situations? Do they know they'll be treated fairly, supportively, and with respect? Or are they always on their guard, wondering how you'll respond to everyday problems? In this chapter, authors Linda Hill and Kent Lineback explain why the kind of person you are directly affects the people you manage-the quality of the work they do, their level of care and commitment, and their willingness to go the extra mile. Using as a cautionary tale the plight of Jason, a fictional manager facing intense pressure to succeed in a new position, they explore the two elements of trust-competence and character-and offer a list of questions that will help you assess your own ability to inspire trust. Your trustworthiness, according to the authors, is fundamental to your day-to-day effectiveness-and to your goal of becoming a great boss. This chapter was originally published as Chapter 4 of "Being the Boss: The 3 Imperatives for Becoming a Great Leader."