Performance Measurement: Linking Balanced Scorecard to Business Intelligence

By: Luca Quagini and Stefano Tonchia

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Synopsis: This book describes - in a precise but practical way - the most recent developments in performance measurement and the relative Performance Measurement Systems (PMS), whose most famous one is the Balanced Scorecard model. It is unique because it combines PMS theory (types of performances, key performance indicators, architecture and integration with ERP, organization and strategy) with Business Intelligence technologies, which characterize the most advanced effective solutions. The rigorous academic approach of a well-known international expert - Prof. Tonchia - is mixed with the managerial contribution of a European ICT & consulting leader - SDG Group. There are very few, if any, books in the performance management field that describe in detail a real approach for designing and managing these systems, with the amount of detail and giving the useful, practical understanding of the underlying principles and specific processes and practices that are presented here.