Operations Management Reading: Managing Queues
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- Synopsis
- Waiting lines, sometimes called queuing situations, are encountered widely in business operations. Improvements to the waiting-line process can result in better use of labor, equipment, and facilities, and a greater capability to provide customers with a level of service that matches the business objective. This Reading presents methods for determining the resources needed to provide particular service attributes in waiting-line situations. It emphasizes developing intuition regarding the impact of utilization, system size, and variability on performance characteristics. It includes an explanation of an approximation formula for determining the average waiting time and line length for queuing situations and covers managing customer perceptions of waiting.
- Copyright:
- 2013
Book Details
- Book Quality:
- Publisher Quality
- Publisher:
- Harvard Business Publishing
- Date of Addition:
- 11/02/16
- Copyrighted By:
- Harvard Business School Publishing - Higher Ed
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.