Call Center Agent Training Series: 3 Volumes in One

By: Customer Service Training Institute

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Synopsis: Call Center Agents are a critical part of many companies operations and customer service departments. But agent rarely get the training they need to understand how call centers work and what their purpose is. They also don't understand what is expected of them and how their performance will be monitored and assessed. Our Call Center Training Manuals will prepare new agents for their future and will also give existing agents a new perspective on their current position. Learn call center structure, terminology and what the responsibilities are for call center agents. This book will help prepare anyone to be the very best Call Center Agent they can be! Includes The Call Center Agent, Call Center Basics, and The Call Center Environment.