Organizational Behavior Reading: Leading Organizational Change

By: Ryan Raffaelli

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Synopsis: This Reading combines conceptual frameworks and research-based knowledge to provide practical guidance about how to lead organization change. The Essential Reading outlines key choices leaders must make when managing a change and the common traps that can cause a change effort to fail. It is organized into four sections, each building on the last to provide a roadmap for change that is effectively tailored to the organization and the situation: 1) Diagnosis: Why is change needed?; 2) Design: What sort of change is called for?; 3) Delivery: How can change best be implemented? Who will most likely be affected? What skills and support do leaders need as they manage the process?; and 4) Evaluation: How can the impact of the change be assessed and measured? The Essential Reading closes with a brief discussion of how new practices such as crowdsourcing, open innovation, and social media campaigns are speeding up change in many industries and altering change processes.