More business problems center on issues of communication than is commonly believed. Frequently, managers deal with outward manifestations of problems while the real underlying communication issues remain unchanged. This book offers practical guidance, complete with real-world examples, for managers who want to address root causes of problems. How to form better relationships, how to provide more effective input and feedback, how to use communications skills to be a better leader, and how to create a better work environment are all covered in this book. Annotation c2010 Book News, Inc. , Portland, OR (booknews. com)