Catalant's Operating System for the Future of Work

By: William R. Kerr and Christopher Stanton and James Palano and Kendall Smith

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Synopsis: This case touches on the topics of project-based work, agile methodology, and skill and talent management through Catalant's evolution as a company. Catalant's journey to becoming a software platform and talent marketplace provides context for students to explore new models of work and ways companies are mobilizing talent internal and external to their organization. This case urges students to contemplate how these considerations might shape the critical decisions business leaders will need to make about how to manage their organizations and use their resources to capitalize on their own vision for the future. This case also provides valuable lessons for technology entrepreneurship, introduces students to important gig economy concepts, and asks students to consider the unique challenges facing companies like Catalant that are selling a gig platform as part of their product or service.