Motivating Human Service Staff: Supervisory Strategies for Maximizing Work Effort and Work Enjoyment (2nd Edition)

By: Dennis H. Reid and Marsha B. Parsons

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Synopsis: This book presents strategies for enhancing work proficiency and diligence among direct support staff in human service agencies, while ensuring staff enjoy their work. In contrast to typical texts on worker motivation, this book does not focus on theoretical models or interpretations of worker motivation. Rather, the focus is on day-to-day strategies for ensuring staff effectively fulfill their job responsibilities. The strategies are based on over two decades of applied research on enhancing staff performance in human service settings as well as the supervisory experience of the authors and their colleagues. The goal of Motivating Human Service Staff is to enable supervisors and related personnel to help their staff work hard and enjoy their work. As will be discussed in the main text, when direct support staff do indeed work hard and enjoy what they do in the work place, both agency staff and consumers benefit.