Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan (1st ed. 2021)

By: and and and and

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Synopsis
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
Copyright:
2021

Book Details

Book Quality:
Publisher Quality
ISBN-13:
9789811625794
Related ISBNs:
9789811625787
Publisher:
Springer Singapore, Singapore
Date of Addition:
Copyrighted By:
The Editor
Adult content:
No
Language:
English
Has Image Descriptions:
No
Categories:
Nonfiction, Science, Business and Finance
Submitted By:
Bookshare Staff
Usage Restrictions:
This is a copyrighted book.
Edited by:
Nur Fazidah Elias
Edited by:
Ruzzakiah Jenal
Edited by:
Hazilah Mohd Amin
Edited by:
Hazura Mohamed
Edited by:
Siti Aishah Hanawi

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