Nissan's Response to the COVID-19 Pandemic

By: Ananth Raman and William Schmidt and Ann B. Winslow

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Synopsis: In January 2020, Ashwani Gupta took over as COO at Nissan Motor Corporation, and several weeks later, the COVID-19 pandemic began. Nissan's Business Continuity Plan (BCP) had been key to the resilience of Nissan's supply chain. It had enabled Nissan to recover from past supply chain disruptions, mainly natural disasters, sooner than its competitors. This case describes the BCP, within the context of Nissan's production methods, organizational principles and current financial position. It relates how Gupta managed the rapidly-evolving restrictions that the coronavirus pandemic required as it spread from China to other countries where Nissan's assembly plants and suppliers were located. Based on his experience with the COVID-19 pandemic, Gupta considers how to improve the BCP. This case also covers a specific situation in India, where Nissan had to quickly find an alternate supplier for a unit of dashboard gauges. The team in India developed four options that can be evaluated by students.