Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
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- Synopsis
- Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.When it comes to delivering great customer service and customer experience, many companies miss the mark. But there&’s no reason this should include you and your company. Ignore Your Customers (and They&’ll Go Away) spells out, step by step, how to craft a customer service culture and customer experience so powerful that they&’ll transform your organization and boost your company&’s bottom line.You&’ll enjoy inspirational, often hilarious, tales from the trenches as author Micah Solomon, one of the world&’s best-known customer service consultants, relates hands-on adventures about assessing and improving customer service in various industries.You&’ll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how the company delivers &“wow&” customer service. From Richard Branson, you&’ll learn how Virgin brands deliver authentic customer service (avoiding what Branson calls &“Stepford Customer Service&”) and Branson&’s secrets for turning social media attackers into brand promoters.Drawing on a wealth of stories personally assembled from today&’s most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and The Ritz-Carlton Hotel Company, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.
- Copyright:
- 2019
Book Details
- Book Quality:
- Publisher Quality
- Book Size:
- 240 Pages
- ISBN-13:
- 9781400214938
- Related ISBNs:
- 9781400214921, 9781400214945, 9781400214952
- Publisher:
- HarperCollins Leadership
- Date of Addition:
- 12/10/22
- Copyrighted By:
- Micah Solomon
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.