Difficult Conversations: How to Discuss What Matters Most
By: and and
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- Synopsis
- The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:· Decipher the underlying structure of every difficult conversation· Start a conversation without defensiveness· Listen for the meaning of what is not said· Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving
- Copyright:
- 2023
Book Details
- Book Quality:
- Publisher Quality
- ISBN-13:
- 9780593511695
- Related ISBNs:
- 9780143137597
- Publisher:
- Penguin Publishing Group
- Date of Addition:
- 08/22/23
- Copyrighted By:
- Douglas Stone, Bruce M. Patton, and Sheila Heen
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Self-Help, Business and Finance, Psychology
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.
- Foreword by:
- Roger Fisher
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- by Douglas Stone
- by Bruce Patton
- by Sheila Heen
- in Nonfiction
- in Self-Help
- in Business and Finance
- in Psychology