The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes

Synopsis

“Dives deep into the psychology of information and emotion in conflict situations . . . Highly recommended for facilitators and negotiators as well as mediators.” —Jennifer Beer, author of The Mediator’s Handbook and negotiation instructor at Wharton School, University of PennsylvaniaKnowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives is the key to successful conflict resolution. The Mediator’s Toolkit employs the author’s powerful “S Questions Model” to provide readers with the skills and tools to do just that. It addresses four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information-seeking dimension, and the shifting thinking dimension. The toolkit clearly explains:The theory behind each question type, including exploration of relevant neuroscience and psychologyThe purpose of different types of questionsHow the questions workWhen to use different types of questionsHow to build and apply questions to mediation in a non-threatening wayThis essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.

Copyright:

2018

Book Details

Book Quality:

Publisher Quality

Book Size:

259 Pages

ISBN-13:

9781771422864

Related ISBNs:

9780865718975

Publisher:

New Society Publishers

Date of Addition:

03/09/25

Copyrighted By:

Gerry O’Sullivan

Adult content:

No

Language:

English

Has Image Descriptions:

No

Categories:

Nonfiction, Business and Finance, Psychology, Law, Legal Issues and Ethics, Communication

Submitted By:

Bookshare Staff

Usage Restrictions:

This is a copyrighted book.