Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry

Synopsis

Introducing AI agents, the groundbreaking third wave of AI's integration in the workforce Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry tells you how companies can create and control their own AI agents and build a virtual workforce. It goes behind-the-scenes on how Salesforce built a platform to drive AI agents, solving problems like hallucinations and bias through a framework that gives agents strict roles, data sources, actions, guardrails and channels to reach customers. This book draws from extensive research and exclusive access to Salesforce's leaders and their ambitious plan to dominate the race to develop and own the AI agent space. In this book, readers will find information on: AI agents as a “third wave” of AI development that goes far beyond simple chatbots and "co-pilots" through harmonized data, Retrieval Augmented Generation (RAG), and Salesforce's innovative Atlas Reasoning Engine Steps to develop prompt guidance, topic creation (areas of work), explicit instructions, and a menu of actions allowed Salesforce customers, such as Saks and OpenTable, that are already using AI agents with success The effects of AI and automation on the job market Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry is an indispensable, forward-thinking resource on the subject for all leaders in business seeking to supercharge their organizations' initiatives through the latest developments in a rapidly advancing field.

Copyright:

2025

Book Details

Book Quality:

Publisher Quality

ISBN-13:

9781394349234

Related ISBNs:

9781394349227

Publisher:

Wiley

Date of Addition:

06/10/25

Copyrighted By:

John Wiley & Sons, Inc.

Adult content:

No

Language:

English

Has Image Descriptions:

No

Categories:

Nonfiction, Computers and Internet, Business and Finance

Submitted By:

Bookshare Staff

Usage Restrictions:

This is a copyrighted book.

Foreword by:

Marc Benioff