A Guide to Computer User Support for Help Desk and Support Specialists

By: Fred Beisse

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Synopsis: Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Book Quality:: Excellent
Book Size:: 670 Pages
ISBN-13:: 9781133187820
Publisher:: Course Technology
Date of Addition:: 09/30/13
Copyrighted By:: Course Technology
Adult content:: No
Language:: English
Has Image Descriptions:: No
Categories:: Nonfiction, Computers and Internet, Business and Finance, Textbooks
Grade Levels:: College Freshman, College Sophomore, College Junior, College Senior, Adult Ed
Submitted By:: 170
Proofread By:: 170
Usage Restrictions:: This is a copyrighted book.