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Stop, Ask, Explore
by Joan P. BallInterruptions and disruptions are a threshold to uncharted territory. You can learn to navigate uncertain transitions - and to flourish in times of unrelenting change. This book offers readers a practical framework for navigating life's inevitable turning points, thresholds and transitions - at work, at home and in between. Drawing upon more than a decade of research and work with established and emerging leaders across the globe, leadership consultant, Joan P. Ball invites you to reimagine your relationship with uncertainty and recognize the creative potential that exists in the messy middle between life's inevitable What Now? Moments and what comes next.Stop, Ask, Explore is a lively and eye-opening book that will allow you to more effectively engage interruptions and disruptions and develop the experimental mindset needed to flourish in an era of unrelenting and exponential change. Discover the power of curiosity, wayfinding, and discernment to make sense of uncharted territory and learn to thrive in times of uncertainty.
The Direct to Consumer Playbook
by Mike StevensBuild your DTC brand by learning from the best. As consumer buying habits continue to shift, more and more brands are turning their attention to e-commerce and selling direct. However, few manage to succeed at scale.Overcome the challenges of the ever-increasing cost of marketing, the demands of customer service, complicated logistical requirements and the perils of selecting the right technology by learning from the DTC pioneers who have got it right. Read the founding stories, strategies, failures and eventual success of DTC brands such as Huel, graze, Snag, tails.com, Who Gives a Crap, Casper, Lick, allplants, Bloom & Wild and more to discover: · How they got started, what worked then and what works now· The importance of building a community and how to use data· When to consider going multichannel· Why you need a bulletproof brand· Navigating funding, margins, growth, customer service and product development and moreFor the first time, the best in class of DTC share their playbooks so that you can understand and build on their successes.
Candidate Experience
by Kevin W. Grossman and Adela SchooldermanWritten for HR professionals and all those responsible for talent acquisition, this evidence-based guide explains what candidate experience is, why it matters and how it impacts the bottom line.Candidate Experience discusses why talent acquisition is more than just recruitment and provides expert guidance on all the key phases of the experience: attraction, application, interviewing, offer and onboarding. There is clear explanation of how to use data, metrics and KPIs to track and measure candidate experience as well as essential coverage of how to excel at recruitment in a post-Covid world from remote interviewing to surge hiring and identifying the new skills a company needs to thrive. This book takes a strategic approach to candidate experience and offers advice on how to deal with business resistance whether this is due to cost, time, regulation or perceived value.Supported by insights from more than 10 years of research in the area from over 1,200 companies and over 1.25 million candidates, practical tools such as a business impact calculator and case studies from organizations including AT&T, Walgreens and Deluxe, this is essential reading for all those responsible for acquiring and engaging the talent the business needs to succeed.
Agile Marketing
by Neil PerkinCreate and apply responsive and adaptive marketing principles and practices with this guide to redesigning marketing structures, processes and culture, to be fit for purpose in today's changeable environment. Agile Marketing is an essential and practical roadmap to transforming your marketing by applying agile principles at scale and overcoming mindset and culture challenges to enable greater efficiency and quicker response times. Covering areas such as putting data and automation at the centre of agility, measuring success and creating and maintaining space for innovation, it features a range of invaluable frameworks, practical guidance and insightful examples from organizations such as Dell and Pepsi. Written by a recognized agile expert and marketing thought-leader who has worked with marketing teams in some of the largest global organizations, Agile Marketing also explores how to empower high-performing marketing teams and develop and pivot agile campaigns and content. Featuring tips and tools throughout and a step-by-step agile marketing transformation blueprint, it is a crucial resource for creating effective and streamlined marketing today and into the future.
Change Makers
by Katy MurrayWe've come some way in the fight for equality in the workplace, but we aren't finished yet. Join the women who are finding a powerful new way to lead.In Change Makers, expert leadership coach Katy Murray presents an actionable plan to expand your influence, step forward and make a difference at work. The book shares powerful habits that will reshape your brain and shift your behaviour. Learn how to clarify your purpose, increase your joy, and boost your energy, whilst also managing overwhelm and preventing burnout.Change Makers leads you through a personalized journey of self-discovery, with practical templates, exercises and coaching prompts to support your progress. Includes inspirational real-life examples of change-making women, including Lara Sheldrake of Found & Flourish, Davinia Tomlinson from rainchq, Naomi Evans from Everyday Racism and Lauren Currie OBE of UPFRONT. Uncover how to embody change, break down barriers, disrupt systems and co-create a more equitable world.
Fundamentals of Operational Risk Management
by Simon AshbyThreats to an organization's operations, such as fraud, IT disruption or poorly designed products, could result in serious losses. Understand the key components of effective operational risk management with this essential book for risk professionals and students.Fundamentals of Operational Risk Management outlines how to implement a sound operational risk management framework which is embedded in day-to-day business activities. It covers the main operational risk tools including categorisation, risk and control self-assessment and scenario analysis, and explores the importance of risk appetite and tolerance.With case studies of major operational risk events to illustrate each concept, this book demonstrates the value of ORM and how it fits with other types of risk management. There is also guidance on the regulatory treatment of operational risk and the importance of risk culture in any organization. Master the essentials and improve the practice of operational risk management with this comprehensive guide.
Innovative B2B Marketing
by Simon HallNavigate the B2B marketing sphere with this fully updated guide on how to better understand new customer habits, the digital era and how to shift away from outdated traditional practices. Innovative B2B Marketing is an essential guide for marketers looking for the latest approaches, models and solutions for B2B marketing. Written by one of the leading voices in the B2B marketing sphere who works with the Chartered Institute of Marketing (CIM) and other major associations, this book features real-life examples from a diverse range of sectors including marine, information technology and pharmaceutical, plus topical discussion points and challenges from key B2B marketing forums and associations. Now fully updated, the second edition of Innovative B2B Marketing features new chapters on customer attrition, B2B partnership marketing and lead nurturing, as well as further content on influencer marketing and the behaviours of millennial customers. It is accompanied by online resources which consist of case studies, web links to insightful videos and articles, and presentation slides with practical models and templates.
Business Resilience
by David Roberts and Islam Choudhury and Serhiy Kovela and Sheila Roberts and Jawwad TanvirIn an increasingly VUCA (volatile, uncertain, complex and ambiguous) business world, it is more important than ever for organizations to build resilience into their everyday practice.Business Resilience is a practical guide to making organizations more resilient and improving current practices by building on what the organization does well. It explains how managers should constantly monitor their business environment and adapt their priorities depending on the level of disruption - from gradual innovation and improvement in good times to swarming on a single problem during a crisis.Based on the authors' new models for resilience and progress, this book includes frameworks and tools which can be tailored to any organization and used as stand-alone improvements or combined across teams and departments. These practices avoid unnecessary change but enable rapid and sustainable improvements in product development, service delivery and customer value. Learn how to survive and thrive in any environment with this actionable approach to making progress at pace and effectively embedding business resilience.
The Satsuma Complex
by Bob MortimerMy name is Gary. I&’m a thirty-year-old legal assistant with a firm of solicitors in London. To describe me as anonymous would be unfair but to notice me other than in passing would be a rarity. I did make a good connection with a girl, but that blew up in my face and smacked my arse with a fish slice. Gary Thorn goes for a pint with a work acquaintance called Brendan. When Brendan leaves early, Gary meets a girl in the pub. He doesn&’t catch her name, but falls for her anyway. When she suddenly disappears without saying goodbye, all Gary has to remember her by is the book she was reading: The Satsuma Complex. But when Brendan goes missing, Gary needs to track down the girl he now calls Satsuma to get some answers. And so begins Gary&’s quest, through the estates and pie shops of South London, to finally bring some love and excitement into his unremarkable life… A page-turning story with a cast of unforgettable characters, The Satsuma Complex is the brilliantly funny first novel by bestselling author and comedian Bob Mortimer.
The Butterfly Assassin
by Finn LongmanInnocent by day, killer by night: a dark, twisting thriller about a teen assassin&’s attempt to live a normal life.'An electrifying debut!&’ Chelsea Pitcher, author of This Lie Will Kill YouTrained and traumatised by a secret assassin programme for minors, Isabel Ryans wants nothing more than to be a normal civilian. After running away from home, she has a new name, a new life and a new friend, Emma, and for the first time, things are looking up.But old habits die hard, and it&’s not long until she blows her cover, drawing the attention of the guilds – the two rival organisations who control the city of Espera. An unaffiliated killer like Isabel is either a potential asset . . . or a threat to be eliminated.Will the blood on her hands cost her everything?From Finn Longman, an exhilarating new voice in YA fiction, comes an addictive new blockbuster series for fans of global phenomena The Girl with the Dragon Tattoo, Killing Eve and The Hunger Games.PRAISE FOR THE BUTTERFLY ASSASSIN:&‘A heart-in-your-mouth thriller that grips you from the first page until the very last.&’ Benjamin Dean, author of The King is Dead 'A bold, jagged and uncompromising thriller that will keep you guessing all the way to the end.&’ Tom Pollock, author of White Rabbit, Red Wolf&‘Sharp and layered, with a bright beating heart. The Butterfly Assassin will lure you deep into a fascinating and dangerous new world.&’ Rory Power, author of Wilder Girls&‘An utterly addictive story. I told myself "just one more chapter" well into the night.&’ Emily Suvada, author of This Mortal Coil &‘Fierce, thrilling, and impossible to put down. Packed full of amazing friendships, plot twists and a desperate fight to survive&’ C. G. Drews, author of The Boy Who Steals Houses
The Gosling Girl
by Jacqueline Roy'A tour de force of engaged storytelling. With heart-wrenching pathos, The Gosling Girl delineates the bleak aftermath for all concerned when one child kills another' Peter KaluMonster? Murderer? Child? Victim? Michelle Cameron&’s name is associated with the most abhorrent of crimes. A child who lured a younger child away from her parents and to her death, she is known as the black girl who murdered a little white girl; evil incarnate according to the media. As the book opens, she has done her time, and has been released as a young woman with a new identity to start her life again. When another shocking death occurs, Michelle is the first in the frame. Brought into the police station to answer questions around a suspicious death, it is only a matter of time until the press find out who she is now and where she lives and set about destroying her all over again. Natalie Tyler is the officer brought in to investigate the murder. A black detective constable, she has been ostracised from her family and often feels she is in the wrong job. But when she meets Michelle, she feels a complicated need to protect her, whatever she might have done. The Gosling Girl is a moving, powerful account of systemic, institutional and internalised racism, and of how the marginalised fight back. It delves into the psychological after-effects of a crime committed in childhood, exploring intersections between race and class as Michelle's story is co-opted and controlled by those around her. Jacqueline writes with a cool restraint and The Gosling Girl is a raw and powerful novel that will stay with the reader long after they have turned the last page.Praise For Jacqueline Roy and The Fat Lady Sings: 'This is a novel of daring - enjoyable, surprising and original&’ Bernardine Evaristo 'A strong and humane work of fiction' Jackie Kay 'A striking commentary' Scotsman 'A strong, humorous and moving piece of fiction . . . such is the life injected into the characters that by the end of the novel there remains that reluctance to part with people you have come to love' calabash 'Unflinchingly told . . . harrowing but also shockingly funny' Big Issue 'A joy' Pride
Inside Afghanistan
by Timor SharanThis book maps out how political networks and centres of power, engaged in patronage, corruption, and illegality, effectively constituted the Afghan state, often with the complicity of the U.S.-led military intervention and the internationally directed statebuilding project. It argues that politics and statehood in Afghanistan, in particular in the last two decades, including the ultimate collapse of the government in August 2021, are best understood in terms of the dynamics of internal political networks, through which warlords and patronage networks came to capture and control key sectors within the state and economy, including mining, banking, and illicit drugs as well as elections and political processes. Networked politics emerged as the dominant mode of governance that further transformed and consolidated Afghanistan into a networked state, with the state institutions and structures functioning as the principal “marketplace” for political networks’ bargains and rent-seeking. The façade of state survival and fragmented political order was a performative act, and the book contends, sustained through massive international military spending and development aid, obscuring the reality of resource redistribution among key networked elites and their supporters. Overall, the book offers a way to explain what it was that the international community and the Afghan elites in power got so wrong that brought Afghanistan full circle and the Taliban back to power.
The Bedford Guide for College Writers with Reader, Research Manual, and Handbook, with 2020 APA and 2021 MLA Update
by X. J. Kennedy and Dorothy M. Kennedy and Marcia F. MuthThis ebook has been updated to provide you with the latest guidance on documenting sources in MLA style and follows the guidelines set forth in the MLA Handbook, 9th edition (April 2021).Combining a step-by-step rhetoric, a fresh thematic reader, a detailed research manual, and a helpful handbook for grammar and usage, The Bedford Guide for College Writers brings together everything students need for first-year writing. Based on feedback from our advisory board, this edition of the Guide has been streamlined to strengthen its focus on academic writing. Expanded support for planning a writing project and carefully evaluating online sources enables students to write and research confidently. Engaging new professional and student essays provide relevant models of writing from sources--the kinds of assignments students will face throughout their years in college. The book’s hallmark checklists help students move through every stage of the writing process, and Learning by Doing activities provide continuous opportunities for active learning.
The Bedford Guide for College Writers with Reader, with 2020 APA and 2021 MLA Update
by X. J. Kennedy and Dorothy M. Kennedy and Marcia F. MuthThis ebook has been updated to provide you with the latest guidance on documenting sources in MLA style and follows the guidelines set forth in the MLA Handbook, 9th edition (April 2021).Combining a step-by-step rhetoric and a fresh thematic reader, The Bedford Guide for College Writers with Reader provides a strong foundation for first-year writing. Based on feedback from our advisory board, this edition of the Guide has been streamlined to strengthen its focus on academic writing. Expanded support for planning a writing project and carefully evaluating online sources enables students to write and research confidently. Engaging new professional and student essays provide relevant models of writing from sources--the kinds of assignments students will face throughout their years in college. The book’s hallmark checklists help students move through every stage of the writing process, and Learning by Doing activities provide continuous opportunities for active learning.
The Bedford Reader
by Dorothy M. Kennedy and Jane E. Aaron and Ellen Kuhl Repetto and X. J. KennedyThis enduring classic introduces students to writers worth reading as a way of teaching writing skills to help throughout college and beyond.
The Bedford Reader with 2020 APA and 2021 MLA Updates
by X. J. Kennedy and Dorothy M. Kennedy and Jane E. Aaron and Ellen Kuhl RepettoThis ebook has been updated to provide you with the latest guidance on documenting sources in MLA style and follows the guidelines set forth in the MLA Handbook, 9th edition (April 2021).The first Bedford title ever published, The Bedford Reader continues to make its mark. This popular composition reader combines timeless readings with the leading voices of our time. It takes a practical and flexible approach to the rhetorical methods, focusing on their uses in varied writing situations. The unique “Writers on Writing” feature connects reflections from professional writers with point-of-need advice for student writers, and the Kennedys' proven approach to instruction helps students connect critical reading to academic writing. The new edition has been thoroughly revised with engaging new readings by diverse writers, a stronger foundation in reading and writing, and new graphic organizers to visually outline how to use each method.
The Compact Bedford Introduction to Literature with 2021 MLA Update
by Michael Meyer and D. Quentin MillerThis ebook has been updated to provide you with the latest guidance on documenting sources in MLA style and follows the guidelines set forth in the MLA Handbook, 9th edition (April 2021).Become a lifelong reader and improve your writing skills as Bedford Introduction to Literature exposes you to classic and contemporary writers while thorough support and activities give you ample practice.
The St. Martin's Handbook with 2021 MLA Update
by Andrea A. LunsfordThis ebook has been updated to provide you with the latest guidance on documenting sources in MLA style and follows the guidelines set forth in the MLA Handbook, 9th edition (April 2021).Andrea Lunsford’s comprehensive advice in The St. Martin’s Handbook, Eighth Edition, supports students as they move from informal, social writing to both effective academic writing and to writing that can change the world. Based on Andrea’s groundbreaking research on the literacy revolution, this teachable handbook shows students how to reflect on the writing skills they already have and put them to use both in traditional academic work and in multimodal projects like blog posts, websites, and presentations. Integrated advice on U.S. academic genres and language follows best practices for helping students from both international and native-speaker backgrounds improve their understanding of academic English. Throughout The St. Martin’s Handbook, Andrea Lunsford encourages all of today’s students to learn everything they need to communicate effectively with the diverse people sharing their classrooms, workspaces, and civic lives.
In Conversation with Exercises
by Mike Palmquist and Barbara WallraffIn Conversation with Exercises helps you think critically about why you’re writing and who you’re writing to while preparing you for all the kinds of writing you need to do.
Counseling for Spiritually Empowered Wholeness
by Howard Clinebell and William M ClementsCounseling for Spiritually Empowered Wholeness is an introduction to Wholeness Counseling (also called Growth Counseling), a whole-person approach to pastoral counseling, psychotherapy, and education as developed by Howard Clinebell. He begins the book by emphasizing how the role of healthy spirituality and reality-based hope is crucial to facilitate healing and growth in all dimensions of life. He encourages readers to apply the principles and methods in the book to their own growth and to develop their own growth-centered approaches--approaches that reflect their particular styles and personalities--to counseling, therapy, and education.This newly revised edition of Growth Counseling makes readily available an understanding of the Wholeness Counseling approach and its methods for both pastoral and secular counselors and professional and nonprofessional readers. Dr. Clinebell has a psychological understanding of the universal human need for healthy spirituality and, as he writes from this perspective, he opens doors for readers to distinguish healthy from unhealthy religion and provides them with methods to enhance their own spiritual health. Readers who desire to explore the Wholeness Counseling approach will find that Counseling for Spiritually Empowered Wholeness guides them through: insights and methods they can use to accelerate their personal and professional growth in each of the seven dimensions of life the roots in the Hebrew and Christian scriptures of this approach which helps readers grow and be healed the importance of playfulness to balance work in a healthy lifestyleThe primary target audience is theological seminary teachers and students, clergy in all denominations, members of congregations who work in the healing and helping professions, and laypersons interested in learning ways to enhance their own wholeness or being trained to serve on lay pastoral care teams. Others who will benefit from Counseling for Spiritually Empowered Wholeness include those in the counseling, healing, and teaching professions who wish to know more about a growth-oriented approach which includes a robust emphasis on the role of healthy spirituality for total well being.
Resisting United Nations Security Council Resolutions
by Sufyan DroubiThe United Nations Security Council has primary responsibility for maintaining international peace and security. In discharging its powers it must act in accordance with the Purposes and Principles of the UN, and observe the rules governing voting and procedure established in the Organisation’s Charter. The Council adopts mandatory resolutions that may establish obligations for members and non-members, and such obligations trump conflicting obligations originating from any other international agreement. Member States must cooperate with the Organisation and among themselves, in the implementation of any action prescribed by the Council against States whose behaviour the Council considers an act of aggression, or a threat to, or breach of, international peace and security. This book analyses resistance to Security Council resolutions and puts forward a theory of lawful resistance. Sufyan Droubi takes a positivist approach to the UN Charter regarding it as a constitution. Special emphasis is placed on the construction of the Charter’s meaning through the practice of both organs and Members of the UN and on the need to enhance the effectiveness of the Organization with due respect to the rule of law. The book proposes that nonviolent resistance to a mandatory resolution of the Security Council, on grounds that the latter is incompatible with the Charter or jus cogens norms, may be considered lawful under the Charter if some elements are present. In exploring a number of case studies of individual and collective State resistance to mandatory Council resolutions, the book proposes that resistance may function as a rudimentary instrument of accountability and protection of the Charter and jus cogens, in the absence of more mature mechanisms of judicial review. The book will be of excellent use and interest to scholars and students of constitutional international law and international relations.
Womanizing Nietzsche
by Kelly OliverIn Womanizing Nietzsche, Kelly Oliver uses an analysis of the position of woman in Nietzsche's texts to open onto the larger question of philosophy's relation to the feminine and the maternal. Offering readings from Nietzsche, Derrida, Irigaray, Kristeva, Freud and Lacan, Oliver builds an innovative foundation for an ontology of intersubjective relationships that suggests a new approach to ethics.
Outside Belongings
by Elspeth ProbynOutside Belongings argues against a psychological depth model of identity--one in which individuals possess an intrinsic quality that guarantees authentic belonging. Instead, Probyn proposes a model of identity that takes into account the desires of individuals, and groups of individuals, to belong. The main ideas she considers--"the outside", "the surface", and "belonging"--allow her to articulate, in concrete terms, her precise concerns about sexuality and nationality.
The Holocaust
by Linda S KatzComprised of a wide breadth of scholarly materials and diverse articulations, The Holocaust: Memories, Research, Reference will help you guide others in Holocaust research and show you how you can avoid contributing to the popularization and trivialization of the Holocaust. You’ll find in it poems by the prolific American poet, Lyn Lifshin; an essay by Arnost Lustig; work by Roselle Chartock; commentary by Howard Israel on the controversial Pernkopf Atlas; writing on the historian’s role by Michael Marrus, a top Holocaust scholar; and views on linguistic distortions by Sanford Berman, the well-known cataloger. In addition, you’ll read about: the U.S. Memorial Holocaust Museum preparing a Holocaust unit for high school students incorporating contemporary Holocaust articles into Holocaust study Holocaust “webliographies” comparative genocide studies and the future of Holocaust research Holocaust denial literatureHolocaust reference work in its preferred form doesn’t substitute method, empiricism, and quantification for substance, emotion, and qualitative discussion. This form is captured and preserved for the benefit of future survivors and scholars in The Holocaust: Memories, Research, Reference. Informed by years of experience and suffering, it will take you and your library visitors to the heart of research and allow you to re-search the human heart.
Ghost Stories by British and American Women
by Wendy K. Kolmar and Lynette CarpenterOriginally published in 1998 and covering a tradition ignored by most critics, this bibliography assembles and documents a large body of supernatural fiction written by women in English from the end of the 18th century to the present. These stories, the work of women whose literary reputations, personal histories, and bodies of work vary widely, challenge the narrow way in which supernatural literature has traditionally been regarded: they indicate a much richer and more complex set of literary responses to the supernatural than has been hitherto acknowledged. The writers included range from Ann Radcliffe and the Gothic novelists to Louisa May Alcott, Charlotte Gilman, and Edith Wharton to such modern writers as Elizabeth Bowen, Jean Rhys, Muriel Spark, and A.S. Byatt. The volume will be of interest to literary and cultural historians and of particular importance to women's studies scholars.