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This book will assist you in understanding and implementing strategies that will help to manage conflict effectively.
Teachers: Now you can identify and apply the proven strategies to deal successfully with hostile adults in schools.Skill in communicating is essential for teachers--and now the wisdom of your colleagues can help you to deal with one of your most difficult challenges: hostile adults.In this hard-hitting and supremely practical book, the authors draw from the actual experience of more than 250 practicing teachers to bring you the advice and insight you need. They begin with data from a two-year study that includes surveys and in-depth interviews with practicing teachers and certified school support professionals from urban, suburban, and rural schools at all socio-economic levels. The final product is a comprehensive and highly applicable resource filled with true-to-life vignettes and practical, real-world analysis, including:* Defusing the angry screamer* Serving as mediator* Handling parents with blinders* Curbing school gossip* Dealing with public humiliation* Neutralizing the influence of drugs or alcohol* Maintaining confidentialityThis book is a valuable and insightful resource that can take you from reactive to proactive. A not-to-be-missed tool for savvy teachers at all levels.
MANAGING CUSTOMER RELATIONSHIPS A Strategic Framework Praise for the first edition: "Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies. "-Dr. Hugh J. Watson, C. Herman and Mary Virginia Terry Chair of Business Administration, Terry College of Business, University of Georgia "Peppers and Rogers have been the vanguard for the developing field of customer relationship management, and in this book, they bring their wealth of experience and knowledge into academic focus. This text successfully centers the development of the field and its theories and methodologies squarely within the broader context of enterprise competitive theory. It is a must-have for educators of customer relationship management and anyone who considers customer-centric marketing the cornerstone of sound corporate strategy. " -Dr. Charlotte Mason, Department Head, Director, and Professor, Department of Marketing and Distribution, Terry College of Business, University of Georgia "Don and Martha have done it again! The useful concepts and rich case studies revealed in Managing Customer Relationships remove any excuse for those of us responsible for actually delivering one-to-one customer results. This is the ultimate inside scoop!" -Roy Barnes, Formerly with Marriott, now President, Blue Space Consulting "This is going to become the how-to book on developing a customer-driven enterprise. The marketplace is so much in need of this road map!" -Mike Henry, Leader for Consumer Insights at Acxiom Praise for the second edition: "Every company has customers, and that's why every company needs a reference guide like this. Peppers and Rogers are uniquely qualified to provide us with the top textbook on the subject, and the essential tool for the field they helped to create. " -David Reibstein, William Stewart Woodside Professor of Marketing, The Wharton School, University of Pennsylvania
An estimated 21 million people are diagnosed each year with a major depressive disorder in the USA, Western Europe and Japan. The economic cost of depression and its impact on sufferers and those around them is enormous. There are numerous therapy choices available, which can be daunting for the clinician trying to achieve the best treatment regimen. Managing Depression in Clinical Practice provides a concise overview of the clinical manifestation, diagnosis and management of this debilitating condition. The book gives practical coverage of depression in special populations, the management of treatment non-response and long-term treatment. Managing Depression in Clinical Practice is intended as an accessible text for family practitioners and psychiatrists in training and in practice. It will also be of interest to specialist nurses and allied health professionals working in the field.
As a manager, you're sandwiched between the pressure of senior executives and the demands of your own staff members. The last thing you need is an unruly employee whose chronic "negaholic" attitude upsets your office applecart and affects the morale of your entire staff. Managing Difficult People gives you the tools you need to cope with all kinds of difficult employees. From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as: # The Bully # The Complainer or Whiner # The Procrastinator # The Know-It-All # The Silent Type # The Social Butterfly # The "No People Skills" Person # The Rookie # The Overly Sensitive Person # The Manipulator It's time to take charge of all the difficult situations that come your way. Follow these positive, proactive guidelines for targeting telltale behaviors, and put an end to office strife once and for all!
'This book is a very useful resource for setting leaders undertaking advanced study, such as Early Years Professional Status and the National Professional Qualification in Integrated Centre Leadership...[I]t is also an interesting and up-to-date reference tool for qualified managers and leaders of early years settings, large and small, in all sectors' - Early Years Update 'Through discussion points and case studies, the authors explore the key skills and techniques necessary to effectively lead and manage an early years setting - Nursery Education Plus, as part of their 'Ten of the Best early years professional books' feature. `This book will make a relevant and helpful contribution in enabling practitioners to explore and understand the different ways in which they can lead and manage across a diverse range of settings and at different levels. Through helpful discussion points and case studies, the book will encourage practitioners to consider both theory and practice, including value based practice and the skills required for working within a new multi-disciplinary environment. A welcome and accessible text for early years practitioners facing the challenges and demands of this new agenda' - Professor Linda Miller, Professor of Early Years, The Open University Firmly grounded in practice, this book puts children and families at the centre of good early years leadership. There is now considerable emphasis on leadership skills in this sector, as the workforce becomes increasingly professionalized. The following are considered: - changes and developments within the early years sector - the impact of good leadership on children and their families - effective practice in a variety of settings, including Children's Centres - value-based leadership, and inspirational leadership - meeting the challenges - managing change - inter-agency and multi-disciplinary working - working with families and parent groups. Useful features such as Activities for Continuing Professional Development, Questions for Reflection and Pictures of Practice appear throughout the book. Those studying for Foundation Degrees, leaders undertaking the National Professional Qualification for Integrated Centre Leadership (NPQICL), those undertaking the management modules for Early Years Professional Status (EYPS) and anyone studying Childhood and Early Childhood will find this book an invaluable aid.
The book is not a technical implementation guide, but is packed with expert advice on all aspects of running an eZ publish web content management project. The author provides his unique insight and proven experience on crucial topics, pointing out common pitfalls and mistakes, and presenting strategies and practical tips with examples from real-world projects. This book is for people responsible for the implementation and management of eZ publish projects, and is ideal for people building sites for "medium to large clients". If you're a project manager running an eZ publish web content management project and you want to learn how to run your projects more efficiently, or you want a better understanding of all the elements involved in eZ publish web content management projects this book is for you. This is not an implementation guide or a book to learn eZ publish from - you will not be able to build a site by following this book. It is for people who have experienced eZ publish projects, or are considering them. Web developers new to eZ publish should read Learning eZ publish 3: Building Content Management Solutions first.
Managing Facilitated ProcessesManaging Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts: From Contact to Contract-building customized agreements; eighteentypes of facilitated processes, their deliverables and unique features Approach and Style-ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management styles Management x 5: Participants, Speakers, Logistics, Documents,Feedback-practice guidelines, examples, and time-saving toolsManaging Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates.Praise for Managing Facilitated Processes"This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results."-Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA"The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide."-Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean"In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work."-Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada"A comprehensive and practical guide to making group sessions effective and outcome driven-great insights from cover to cover and a terrific 'go to' reference guide."-Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada"A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again."-Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA
If you're having trouble motivating your employees, need to resolve a conflict, or want to learn how to better monitor your employees' performance, this straight-forward guide will take you step by step through every aspect of managing. Packed with expert advice on team-building, communication skills, identifying talented employees, and letting go of staff, Managing for Dummies takes the stress out of what can be an intimidating and high-pressured job.The book will be adapted from the current US edition of Managing for Dummies. Existing content will be revised to reflect essential UK information including:UK-specific case studies, including references to recognisable UK businessesUK business practice, including ethics, employee and employers rights and responsibilities, hiring and firing - with reference to UK lawUK websitesUK financial information
You're good at your job and, after years of service and dedication, you finally get that coveted promotion. Congratulations! But there's a catch: instead of spending the majority of your time doing the job you love--a job you're still expected to get done, by the way--you're now also a manager. You weren't trained for this. Nobody prepared you for having to deal with emotions and conflicts and personalities, all while trying to meet ever-greater goals and more pressing deadlines. Not exactly what you had in mind, is it? Let's face it. It's stressful at the top. But don't worry; it doesn't have to be. Devora Zack knows exactly what you're up against, and she has the tools to help you not only succeed but possibly even enjoy that new management position. As a prominent consultant and coach who speaks to thousands of people annually, Zack is here to tell you that the only way to maximize your success is by being yourself. Drawing on the Myers-Briggs Type Indicator, Zack explains that, personality-wise and management-wise, we're either thinkers or feelers. Basically, thinkers lead with their heads and feelers lead with their hearts. Almost nobody's 100 percent thinker or feeler, yet most of us lean one way or the other (and Zack's handy assessment lets you figure out what kind of leader you are). Working with--rather than fighting against--your strengths is key to understanding not only how you make decisions and manage but also how people react to your decisions and respond to you. Zack takes you through a host of potentially difficult situations, showing how this new way of seeing yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Packed with verve, spunk, wit, and enlightening examples, helpful exercises, and lifesaving tips, Managing for People Who Hate Managing is the new go-to guide for all those managers looking to love their jobs again.
The effective business, Peter Drucker observes, focuses on opportunities rather than problems. How this focus is achieved in order to make the organization prosper and grow is the subject of this companion to his classic work, The Practice of Management. Managing for Results shows what the executive decision maker must do to move his enterprise forward. Drucker again employs his particular genius for breaking through conventional outlooks and opening up new perspectives for profits and growth.
This is a "what to do" book. It deals with the economic tasks that any business has to discharge for economic performance and economic results. It attempts to organize these tasks so that executives can perform them systematically, purposefully, with understanding, and with reasonable probability of accomplishment. It tries to develop a point of view, concepts and approaches for finding what should be done and how to go about doing it. This book draws on practical experience as a consultant to businesses of all kinds and sizes for a good many years. Everything in it has been tested and is being used today effectively in real businesses. There are illustrations of, and references to, concrete situations on almost every page-
This revised edition is a comprehensive, authoritative set of essays. It is more detailed and analytical than the mainstream treatments of HRM.As in previous editions, Managing Human Resources analyses HRM, the study of work and employment, using an integrated multi-disciplinary approach. The starting point is a recognition that HRM practice and firm performance are influenced by a variety of institutional arrangements that extend beyond the firm. The consequences of HRM need to incorporate analysis of employees and other stakeholders as well as the implications for organizational performance.
Managing Human Resources prepares all future managers with a business understanding of human resource management skills. The non-functional HR approach used in this text also makes human resources relevant to anyone who has to deal with HR issues, even those who do not hold the title of manager. This edition contains up to 600 new references, a new set of cases that address HR in small businesses, and coverage on the global economic crisis and it's impact on HR.
For more than half a century, Peter F. Drucker's landmark essays have inspired and educated managers--and influenced the nature of business. Now, the learning continues with the Harvard Business Press release of the new Drucker Library Series.In Managing in a Time of Great Change, the first book in the series, Drucker offers advice to executives for thriving in the global business environment of the future, covering such topics as team building, cutting costs in retail, changes in the U.S. economy, and doing business in Japan.
India is now enmeshed in the deterrence game--actively with its traditional adversary Pakistan, and potentially with China. At the same time it is finding easier access to fissile materials and strategic technologies. In order to deal with these developments safely and wisely, the nation needs a much more sophisticated and multidisciplinary understanding of the strategic, technological, operational, and cost issues involved in nuclear matters.In this important book, Indian strategic analyst Verghese Koithara explains and evaluates India's nuclear force management, encouraging a broad public conversation that may act as a catalyst for positive change before the subcontinent experiences unthinkable carnage. The defense management system of a nuclear power absolutely needs to be sound and thorough. In addition to the considerable demands of managing its nuclear forces, it also must control conventional forces in a manner that forestalls nuclear escalation of a conflict by either side. Expanding and upgrading nuclear forces without enhancing deterrence is dangerous and should be avoided. India's nuclear force management system is grafted onto a woefully inadequate overall system of defense management.Koithara dissects all of these issues and suggests a way forward, drawing on recent developments in deterrence theory around the world.
Why do some country's hi-tech firms innovate better than others? Why did hi-tech firms from the United States outperform such Japanese companies in the 1990s? Through a wealth of empirical evidence, the book compares the development trajectory of manufacturing technology and information technology both between Japanese companies and between companies based in the US, Europe, Australia, India and China. This book shows that institutional systems such as culture, tradition, consumers and local business practices play key roles in how companies develop technology. These factors also influence the very characteristics of the products that the hi-tech firms produce. With a number of case studies the author demonstrates how the most successful and innovative companies recognize these roles and incorporate them into their practices.
"A rare blend of a well-organized, comprehensive guide to portfolio management and a deep, cutting-edge treatment of the key topics by distinguished authors who have all practiced what they preach. The subtitle, A Dynamic Process, points to the fresh, modern ideas that sparkle throughout this new edition. Just reading Peter Bernstein's thoughtful Foreword can move you forward in your thinking about this critical subject. " -Martin L. Leibowitz, Morgan Stanley "Managing Investment Portfolios remains the definitive volume in explaining investment management as a process, providing organization and structure to a complex, multipart set of concepts and procedures. Anyone involved in the management of portfolios will benefit from a careful reading of this new edition. " -Charles P. Jones, CFA, Edwin Gill Professor of Finance, College of Management, North Carolina State University
Build students' independent living skills and prepare them for success beyond high school withGlencoeManaging Life Skills. Students are prepared for career or college with full-page Career Pathway or College Readiness features. Career readiness focuses on thorough resume writing, job interview prep, and portfolio building activities and guidance. College Readiness includes information on scholarships, financial matters, and the college application process. Project-based pedagogy is used throughout the program through Unit Portfolio Projects, and financial education is thoroughly integrated.
This long-awaited new edition of a classic, now updated for NFS Version 3 and based on Solaris 8, shows how to set up and manage a network filesystem installation. Managing NFS and NIS is the only practical book devoted entirely to NFS and the distributed database NIS; it's a "must-have" for anyone interested in Unix networking.
This essential resource offers an overall understanding of nonprofits based on both the academic literature and practitioner experience. It shows how to lead, manage, govern, and structure effective and ethical nonprofit organizations. Managing Nonprofit Organizations reveals what it takes to be entrepreneurial and collaborative, formulate successful strategies, assess performance, manage change, acquire resources, be a responsible financial steward, and design and implement solid marketing and communication plans. "Managing Nonprofit Organizations is the only introductory text on this subject that manages to do three critical things equally well: It's comprehensive, covering all the key topics leaders of NPOs need to know about; it's practical, providing lots of examples, case incidents, and experiential exercises that connect the content to the real world; and, best of all (and most unique compared to others), it's research-based, drawing on the latest and best empirical studies that look into what works and doesn't work in the world of nonprofit management. " --Vic Murray, professor, School of Public Administration, University of Victoria "This book is a rarity--a text that can be used both as the focus for academic study and as a source of stimulating ideas for those practitioners who want to explore theories about management and how they can be applied so they can do a better job. Tschirhart and Bielefeld have explained all aspects of nonprofit management and leadership in a way that will stimulate as well as inform. " --Richard Brewster, executive director, National Center on Nonprofit Enterprise, Virginia Tech University "Managing Nonprofit Organizations presents a comprehensive treatment of this important topic. The book satisfies the competencies and curriculum guidelines developed by NASPAA and by NACC and would be ideal for instruction. The book maintains its commitment to informing management and leadership throughout the nonprofit sector. " --Jeffrey L. Brudney, Albert A. Levin Chair of Urban Studies and Public Service, Cleveland State University "This is an important book, written by two of the leading scholars in the nonprofit studies field. Nonprofit managers, board members, funders, educators, and others will find Managing Nonprofit Organizations extremely valuable. " --Michael O'Neill, professor of nonprofit management, University of San Francisco "Here's the book that my students have been asking for--just the right mix of theory presentation, research findings, and practical suggestions to serve the thoughtful nonprofit management practitioner. It will inform, instruct, and ultimately, inspire. " --Rikki Abzug, professor of management, Anisfield School of Business, Ramapo College
A large number of institutions are now providing online programs, requiring instructors to change the way they think about teaching and master a distinct set of workload management skills. The first book to discuss workload management for online instructors, Managing Online Instructor Workload offers practical strategies, advice, and examples for how to prioritize, balance, and manage an online teaching workload. Based on surveys and interviews, the timely and comprehensive insight in this book is essential for online instructors, instructional designers, faculty developers and others involved in online learning.
Now in its Third Edition, this unique and highly esteemed text goes from strength to strength, continuing to offer: - seamless coverage of the essential topics of organizational behaviour - a realist's guide to management capturing the complex life of organizations (the paradoxical, emotional, insecure, self-confident, responsible, irresponsible) and delivers the key themes and debates in an accessible way - interactive, instructive (and fun) learning aids and features, both in the text and on the Companion Website - an attractive, easily navigable, full-colour text design - a guide to further reading including hand-selected journal articles, many of which are available on the Companion Website. As well as cutting-edge content and features, the Third Edition now includes: - clearer, more concise exposition of all you need to know about organizations - expanded coverage of public-sector, informal and non-profit organizations - additional discussion of international cultures - revised case studies to cater for readers across the world at all levels of knowledge and experience - a revisited Companion Website with longer case studies. Over the last seven years, more and more students and tutors have been won over by Managing and Organizations' coverage, wisdom and insight, and this new edition is a yet more essential guide to negotiating and understanding the bustling and complex life of organizations.
New edition of a text that presents a balanced viewpoint of the place of humans in the world as long-term residents. Camp (Virginia Polytechnic Institute and State U.) and Daugherty (Maconaquah High School) present 35 chapters that deal with soil formation, erosion, reclamation, and conservation; water use and improvement; endangered species of wildlife; hunting game animals; fishing; safety in boating, hiking, and other forms of outdoor recreation; conservation farming; land-use planning; construction practices that minimize the impact of exploitation on the environment; energy resources use, abuse, conservation, and alternatives; mineral use and recycling; and career opportunities in each of those diverse fields. Contains b&w illustrations. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Providing an evidence-based, practical guide to care in all areas of children's pain management, Managing Pain in Children offers nurses and other healthcare professionals an introduction to the skills and expertise to manage children's pain effectively.This fully-updated second edition first explores the relevant anatomy and physiology of children, the latest policy guidelines surrounding pain management and ethical issues involved in managing children's pain. Various pain assessment tools available for children and non-drug methods of pain relief are then explored and applied to practice in relation to acute pain, chronic pain, palliative care and the management of procedural pain.The evidence base, assessment techniques, pain-relieving interventions, and guidance for best practice in both hospital and community settings are covered throughout, making this title an ideal resource for all nurses and healthcare professionals working with children.