Individual Membership account status information:
Individual members will see an account status window on their My Bookshare page which describes any and all incomplete items within an account that must be resolved prior to the account being approved for downloading. It will also include links to the necessary forms if applicable.
As an example, here is an incomplete account that requires a Proof of Disability Form.
Common resolutions for inactive accounts include:
Organizational Account status information:
Organizational Accounts are incomplete if the Primary Contact has not signed and submitted the Organization Agreement to activate the account.
Other resolutions for inactive accounts can be found here.