Search Help Center
It may be possible that your account is set to download a different file format. To change the download format of files, please do the following:Log in to your Bookshare account.Select the My Account link.Select the Preferences link.Under the Preferences screen you... more
Most downloads require some time to be packaged prior to being made avaialble for download. For these books you will be taken to the My History page once a book is requested for download. Please select the Available or Downloaded link to initiate download for your... more
Each web browser and application may save our books in different locations. Please first check your downloads folder and your documents folder as these are the two most common download locations for most browsers.If you are unsuccessful please search your computer for... more
It may be possible that your network is blocking or identifying our emails as spam. Please check your spam folders to see if our emails are being routed to that folder. If so, please add *bookshare.org as a trusted sender to your email filters.If this does not work,... more
Unfortunately Bookshare receives some books from publishers that do not have page breaks..These books will have the entire book located on one page. If you're using Read:OutLoud, please select the next page arrow button on the top of the page. The program will take a... more
Before updating, please ensure that the Read2Go app is shut down by doing the following:Double tap the home button.Press and hold an application at the bottom. The application icons at the bottom will begin to shake. Press the Red - button to shut down the app. Press... more
If the information in the "Help" built into the application doesn't answer your questions, you can review the content available in our Help Center, or contact Bookshare Support. For questions about your Apple device, please contact Apple Support.
If a book does not have a "Read Now" link, it may be due to one of the following reasons:You may be using a browser that is not compatible with the Bookshare Web Reader. Please read about compatible browsers here.Your book is not available in Bookshare Web Reader. If... more
You must use Google Chrome with Bookshare Web Reader to use your computer's built-in text-to-speech. Please go to: https://aboutmybrowser.com/ and confirm you have Chrome version 23 or above. If you are using Chrome version 23 or above and you still do not hear your... more
Your last read location will only be remembered if you use the same browser on the same computer. If you switch computers, browsers, or have cleared the cookies for your browser, your last read location will not be saved.
If you have found a book that does not offer a "Read Now" link, or are getting an error message when you attempt to use the "Read Now" link, this may indicate that this title is currently not compatible with Bookshare Web Reader. Unfortunately these incompatibilities... more
If you're receiving a message stating that Read:OutLoud cannot be installed because it is not an approved app from the App store, please do the following:Select the Apple icon on the top left.Select Preferences. Select Security & Privacy. On the bottom left select... more
This error message is displayed when you attempt to open a zip file with Read:OutLoud.If you're using Windows Vista or 7, it may be possible that you're not fully extracting the book. You'll need to fully extract the zip file by doing one of the following:To unzip a... more
There is an intermittent bug in the Mac version of Read:OutLoud that causes the download window to fail to close when the download completes. Allow two to three minutes for the download to complete then click the red dot on the top left corner of the download window to... more
The default number of downloads per 30 days is 100 books.The book download limit is based on a 30 day cycle that starts on the day you download your first book. If for example, your download is 100, and 100 books were downloaded on day 1, additional books wouldn’t be... more