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Cyber Security Management: A Governance, Risk and Compliance Framework
by Peter Trim Yang-Im LeeCyber Security Management: A Governance, Risk and Compliance Framework by Peter Trim and Yang-Im Lee has been written for a wide audience. Derived from research, it places security management in a holistic context and outlines how the strategic marketing approach can be used to underpin cyber security in partnership arrangements. The book is unique because it integrates material that is of a highly specialized nature but which can be interpreted by those with a non-specialist background in the area. Indeed, those with a limited knowledge of cyber security will be able to develop a comprehensive understanding of the subject and will be guided into devising and implementing relevant policy, systems and procedures that make the organization better able to withstand the increasingly sophisticated forms of cyber attack. The book includes a sequence-of-events model; an organizational governance framework; a business continuity management planning framework; a multi-cultural communication model; a cyber security management model and strategic management framework; an integrated governance mechanism; an integrated resilience management model; an integrated management model and system; a communication risk management strategy; and recommendations for counteracting a range of cyber threats. Cyber Security Management: A Governance, Risk and Compliance Framework simplifies complex material and provides a multi-disciplinary perspective and an explanation and interpretation of how managers can manage cyber threats in a pro-active manner and work towards counteracting cyber threats both now and in the future.
Demystifying Communications Risk: A Guide to Revenue Risk Management in the Communications Sector
by Mark JohnsonThe rapid pace and increasing convergence of internet, phone and other communications technologies has created extraordinary opportunities for business but the complexity of these new service mixes creates parallel opportunities for fraud and revenue leakage. Companies seeking to use communications technology as a delivery or payment platform for digital services are particularly at risk. They need to understand both their strategic and operational risks as well as those affecting their stakeholders - partners and customers. Effective risk management is as much about awareness, culture, training and organization as it is about technology. Mark Johnson's practical guide, Demystifying Communications Risk, highlights cases from a wide range of geographies and cultures and is designed to raise awareness of the multi-faceted and often complex forms that operational revenue risks take in the communications sector. It provides managers with an understanding of the nature and implications of the risks they face and the human, organizational and technological approaches that can help avoid or mitigate them.
Digitising Command and Control: A Human Factors and Ergonomics Analysis of Mission Planning and Battlespace Management (Human Factors in Defence)
by Neville A. Stanton Daniel P. Jenkins Paul M. Salmon Guy H. Walker Kirsten M. Revell Laura A. RaffertyThis book presents a human factors and ergonomics evaluation of a digital Mission Planning and Battle-space Management (MP/BM) system. An emphasis was placed on the activities at the Brigade (Bde) and the Battle Group (BG) headquarters (HQ) levels. The analysts distributed their time evenly between these two locations. The human factors team from Brunel University, as part of the HFI DTC, undertook a multi-faceted approach to the investigation, including: - observation of people using the traditional analogue MP/BM processes in the course of their work - cognitive work analysis of the digital MP/BM system - analysis of the tasks and goal structure required by the digital MP/BM - assessment against a usability questionnaire - analysis of the distributed situation awareness - an environmental survey. The book concludes with a summary of the research project's findings and offers many valuable insights. For example, the recommendations for short-term improvements in the current generation of digital MP/BM system address general design improvements, user-interface design improvements, hardware improvements, infrastructure improvements and support improvements. In looking forward to the next generation digital MP/BM systems, general human factors design principles are presented and human factors issues in digitising mission planning are considered.
Dot Com Mantra: Social Computing in the Central Himalayas (Voices In Development Management Ser.)
by Payal AroraBillions of dollars are being spent nationally and globally on providing computing access to digitally disadvantaged groups and cultures with an expectation that computers and the Internet can lead to higher socio-economic mobility. This ethnographic study of social computing in the Central Himalayas, India, investigates alternative social practices with new technologies and media amongst a population that is for the most part undocumented. In doing so, this book offers fresh and critical perspectives in areas of contemporary debate: informal learning with computers, cyberleisure, gender access and empowerment, digital intermediaries, and glocalization of information and media.
Driver Behaviour and Accident Research Methodology: Unresolved Problems (Human Factors in Road and Rail Transport)
by Anders af WåhlbergThis book discusses several methodological problems in traffic psychology which are not currently recognized as such. Summarizing and analyzing the available research, it is found that there are a number of commonly made assumptions about the validity of methods that have little backing, and that many basic problems have not been researched at all. Suggestions are made as to further studies that should be made to address some of these problems. The book is primarily intended for traffic/transport researchers, but should also be useful for specialized education at a higher level (doctoral students and transportation specialists) as well as officials who require a good grasp of methodology to be able to evaluate research.
Vehicle Feedback and Driver Situation Awareness (Human Factors in Road and Rail Transport)
by Neville A. Stanton Guy H. Walker Paul M. SalmonA potentially troubling aspect of modern vehicle design – some would argue - is a trend for isolating the driver and reducing vehicle feedback, usually in the name of comfort and refinement but increasingly because of automation. There is little doubt cars have become more civilised over the years, yet despite this, the consequences of driver behaviour remain to a large extent anecdotal. Readers will have heard such anecdotes for themselves. They usually take the form of drivers of a certain age recalling their first cars from the 1970s or 80s, in which "doing 70 mph really felt like it". The question is whether such anecdotes actually reflect a bigger, more significant issue that could be better understood. Related questions have been explored in other domains such as aviation, where the change to ‘fly-by-wire’ did indeed bring about some occasionally serious performance issues that were not anticipated. Despite some clear parallels, automotive systems have been left relatively unstudied. The research described in this book aims to explore precisely these issues from a Human Factors perspective. This means connecting the topics of vehicle feel, vehicle dynamics, and automotive engineering with the latest research on driver situation awareness. The problem is explored experimentally from a variety of theoretical viewpoints but the outcomes are consistently practical. Here we have a promising new avenue along which the driver experience can be enhanced in novel and insightful ways. Tools and templates are provided so that engineers and designers can try different ways to boost vehicle safety, efficiency and enjoyment from a human-centered perspective. Association of American Publishers (AAP) Finalist for the 2019 PROSE Award Features Diagnosis of how vehicle feel impacts driver situation awareness, and how this could aid future vehicle designs Multi-theory approach to driver situation awareness, and how different views of this important concept give rise to different insights Comprehensive analysis of situation awareness in driving, the information requirements of drivers, and how these needs can be supported Practical descriptions of how state-of-science Human Factors methods have been applied in practice
Driving With Music: Cognitive-behavioural Implications (Human Factors in Road and Rail Transport)
by Warren BrodskyThis book, the first full-length text on the subject, explores the everyday use of music listening while driving a car. It presents the relationship between cars and music in an effort to understand how music behaviour in the car can either enhance driver safety or place the driver at increased risk of accidents. A great deal of work has been done to investigate and reduce driver distraction and inattention, but this book is the first to focus on in-cabin aural backgrounds of music as a contributing factor to human error and traffic violations. Driving With Music begins by outlining the automobile, its relationship to society, and the juxtaposition of music with the automobile as a complete package. It then highlights concepts from the fields of music perception and cognition, and, within this framework, looks at the functional use of background music in our everyday lives. Driver music behaviours - both adaptive and maladaptive - are explored, with the focus on contradictions and ill-effects of in-car music listening. To conclude, implications, applications and countermeasures are suggested.
e-Negotiations: Networking and Cross-Cultural Business Transactions
by Nicholas Harkiolakis Daphne HalkiasPractical negotiating skills, including those needed for cross-cultural negotiations have long been taught in classrooms, along with some of the theory that underpins them. Most of this has been based on the notion that negotiation will be interpersonal and face-to-face. In recent years, though, globalization, the telecommunications boom and the ever increasing need for today's professionals to conduct cross-cultural business transactions has led to a new way of negotiating, bargaining, and resolving disputes. In e-Negotiations, Nicholas Harkiolakis and his co-authors highlight the challenge that awaits the young professionals who are today training in business schools. Future dispute resolutions and bargaining will take place between faceless disputants involved in a new kind of social process. Any adolescent with a mobile phone and Internet access knows that most of today's social transactions take place via a hand held or other electronic device. In a world of video conferences, chat rooms, Skype, Facebook, and MySpace, critical financial, business and political decisions are made through interaction between two-dimensional characters on screens. Here, the authors compare and contrast e-negotiation as it currently is with traditional face-to-face negotiation. Case studies illustrate how cross-cultural negotiations can be managed through modern channels of social influence and information-sharing and shed light on the critical social, cognitive and behavioral role of the negotiator in resolving on-line, cross-cultural, conflicts and disputes, and generally in bargaining and negotiation. This book, with its practical exercises, will be of immense help to students and professionals needing to 'practice' with the new negotiating media.
Evaluation of Rail Technology: A Practical Human Factors Guide (Human Factors in Road and Rail Transport)
by Anjum Naweed Jillian Dorrian Janette RoseRapid advancements in train control and in-cab technologies provide significant opportunities for rail operators to improve efficiency and enhance their operations. New technologies often provide elegant solutions to existing problems or new capabilities for the operator. However, new technologies may also represent a significant form of risk. Thus, it is important to balance the potential for significant improvement with justifiable concern about how the technology may unpredictably change the nature of the work. If a technology is designed and implemented without considering the substantive human factors concerns, that technology may lead to unintended consequences that can introduce safety issues and disrupt network performance. It is important to note that even a well-designed and beneficial technology may be rejected by the users who see it as a threat to their jobs, status or working conditions. This book discusses the issues surrounding rail technology and introduces a ’toolkit’ of human factors evaluation methods. The toolkit provides a practical and operationally focused set of methods that can be used by managers considering investing in technology, staff charged with implementing a technology, and consultants engaged to assist with the design and evaluation process. This toolkit can help to ensure that new rail technologies are thoughtfully designed, effectively implemented, and well received by users so that the significant investment associated with developing rail technologies is not wasted.
Fundamental Issues in Defense Training and Simulation (Human Factors in Defence)
by George Galanis Robert SottilareDefense forces have always invested a great deal of their resources in training. In recent times, changes in the complexity and intensity of operations have reaffirmed the importance of ensuring that warfighters are adequately prepared for the environments in which they are required to work. The emergence of new operational drivers such as asymmetric threats, urban operations, joint and coalition operations and the widespread use of military communications and information technology networks has highlighted the importance of providing warfighters with the competencies required to act in a coordinated, adaptable fashion, and to make effective decisions in environments characterized by large amounts of sometimes ambiguous information. While investment in new technologies can make available new opportunities for action, it is only through effective training that personnel can be made ready to apply their tools in the most decisive and discriminating fashion. There are many factors which can have an impact on the efficacy of training and many issues to consider when designing and implementing training strategies. These issues are often complex and nuanced, and in order to grasp them fully a significant investment of time and energy is required. However, the requirement to respond quickly to ever-changing technology, a high operational tempo and minimal staffing may preclude many in today's defense forces from seeking out all such resources on their own. This edited collection provides brief, easy-to-understand summaries of the key issues in defense training and simulation, as well as guidance for further reading. It consists of a collection of short essays, each of which addresses a fundamental issue in defense training and simulation, and features an up-to-date reference list to enable the reader to undertake further investigation of the issues addressed. In essence, this book provides the optimum starting point, or first resource, for readers to come to terms with the important issues associated with defense training and simulation. The contributions are written by leading scholars from military research institutions in the US, UK, Canada, Australia and New Zealand, as well as selected researchers from academic and private sector research institutions.
Ghosts in the Machine: Rethinking Learning Work and Culture in Air Traffic Control
by Christine OwenThis book provides a socio-cultural analysis of the ways in which air traffic controllers formally and informally learn about their work and the active role that organisational cultures play in shaping interpretation and meaning. In particular, it describes the significant role that organizational cultures have played in shaping what is valued by controllers about their work and its role as a filter in enabling or constraining conscious inquiry. The premise of the book is that informal learning is just as important in shaping what people know and value about their work and that this area is frequently overlooked. By using an interpretative research approach, the book highlights the ways in which the social structure of work organisation, culture and history interweaves with learning work to guide and shape what is regarded by controllers as important and what is not. It demonstrates how this social construction is quite different from a top-down corporate culture approach. Technological and organizational reform is leading to changes in work practice and to changes in relationships between workers within the organization. These have implications for anyone wishing to understand the dynamics of organizational life. As such, this study provides insights into many of the changes that are occurring in the nature of work in many different industries. Previous research into learning in air traffic control has centred largely on cognitive individual performance, performance within teams or more recently on performance at a systems level. By tracing the role of context in shaping formal and informal learning, this book shows why interventions at these levels sometimes fail.
Global Perspectives on E-Commerce Taxation Law (Markets And The Law Ser.)
by Subhajit BasuIn its most advanced form, e-commerce allows unidentified purchasers to pay obscure vendors in 'electronic cash' for products that are often goods, services and licenses all rolled into one. This book considers the implications for the domestic and international tax systems of the growth of e-commerce. It covers a wide variety of activities, from discussion of the principles governing direct and indirect taxation, to explanation of the implementation and use of e-commerce on the part of businesses as well as the application of existing tax principles in this field. With its focus on the broader issues surrounding the expansion of e-commerce and its attention to the problems arising internationally in this field, Global Perspectives in E-Commerce Taxation Law will appeal to scholars worldwide.
Intelligent Infrastructure: User-centred Remote Condition Monitoring
by Nastaran Dadashi David Golightly Sarah Sharples Richard ByeWith the development of sensor technology, wireless communications, big data, and machine learning, there is an increasing interest in technologies and solutions that assess and predict the state of equipment and assets within various industrial settings. These technologies aim to collect information from multiple sources about infrastructure asset status. Then, through current and historical data analysis, this configuration of technologies delivers intelligence on current and future asset status to a maintenance operator or manager to inform optimal maintenance decision-making. These technologies are known under different terms – remote condition monitoring, e-maintenance, prognostic systems, predictive maintenance, and smart or intelligent infrastructure. Despite the promise of remote condition monitoring and predictive technologies, there is a growing concern with such technologies because they can be difficult or impractical to use. Understanding and mitigating potential human factors issues could ensure that such vast investments are not wasted. This book considers, in depth, the challenges placed on users of current and future condition monitoring systems. Its primary focus is understanding the cognitive processes, including managing alarms, interpreting data, and collaborating with automation. The book describes a range of human factors methods that can be used to understand the current and future functioning of people and technology in an enhanced maintenance and asset monitoring context. The book also presents a framework for describing these issues systematically and presents the resulting design considerations to increase the effectiveness of individual operators and organisations as a whole.
Human Factors in Automotive Engineering and Technology (Human Factors in Road and Rail Transport)
by Guy H. Walker Neville A. StantonOffering a unique perspective on vehicle design and on new developments in vehicle technology, this book seeks to bridge the gap between engineers, who design and build cars, and human factors, as a body of knowledge with considerable value in this domain. The work that forms the basis of the book represents more than 40 years of experience by the authors. Human Factors in Automotive Engineering and Technology imparts the authors' scientific background in human factors by way of actionable design guidance, combined with a set of case studies highly relevant to current technological challenges in vehicle design. The book presents a novel and accessible insight into a body of knowledge that will enable students, professionals and engineers to add significant value to their work.
Human Factors Methods: A Practical Guide for Engineering and Design
by Neville A. Stanton Paul M. Salmon Laura A. Rafferty Guy H. Walker Chris Baber Daniel P. JenkinsThis second edition of Human Factors Methods: A Practical Guide for Engineering and Design now presents 107 design and evaluation methods as well as numerous refinements to those that featured in the original. The book has been carefully designed to act as an ergonomics methods manual, aiding both students and practitioners. The eleven sections represent the different categories of ergonomics methods and techniques that can be used in the evaluation and design process. Offering a 'how-to' text on a substantial range of ergonomics methods that can be used in the design and evaluation of products and systems, it is a comprehensive point of reference for all these methods. An overview of the methods is presented in chapter one, with a methods matrix showing which can be used in conjunction. The following chapters detail the methods showing how to apply them in practice. Flowcharts, procedures and examples cover the requirements of a diverse audience and varied applications of the methods. The final chapter, a new addition, illustrates the EAST method, which integrates several well-known methods into a teamwork analysis approach.
Human-Robot Interactions in Future Military Operations (Human Factors in Defence)
by Florian JentschSoldier-robot teams will be an important component of future battle spaces, creating a complex but potentially more survivable and effective combat force. The complexity of the battlefield of the future presents its own problems. The variety of robotic systems and the almost infinite number of possible military missions create a dilemma for researchers who wish to predict human-robot interactions (HRI) performance in future environments. Human-Robot Interactions in Future Military Operations provides an opportunity for scientists investigating military issues related to HRI to present their results cohesively within a single volume. The issues range from operators interacting with small ground robots and aerial vehicles to supervising large, near-autonomous vehicles capable of intelligent battlefield behaviors. The ability of the human to 'team' with intelligent unmanned systems in such environments is the focus of the volume. As such, chapters are written by recognized leaders within their disciplines and they discuss their research in the context of a broad-based approach. Therefore the book allows researchers from differing disciplines to be brought up to date on both theoretical and methodological issues surrounding human-robot interaction in military environments. The overall objective of this volume is to illuminate the challenges and potential solutions for military HRI through discussion of the many approaches that have been utilized in order to converge on a better understanding of this relatively complex concept. It should be noted that many of these issues will generalize to civilian applications as robotic technology matures. An important outcome is the focus on developing general human-robot teaming principles and guidelines to help both the human factors design and training community develop a better understanding of this nascent but revolutionary technology. Much of the research within the book is based on the Human Research and Engineering Directorate (HRED), U.S. Army Research Laboratory (ARL) 5-year Army Technology Objective (ATO) research program. The program addressed HRI and teaming for both aerial and ground robotic assets in conjunction with the U.S. Army Tank and Automotive Research and Development Center (TARDEC) and the Aviation and Missile Development Center (AMRDEC) The purpose of the program was to understand HRI issues in order to develop and evaluate technologies to improve HRI battlefield performance for Future Combat Systems (FCS). The work within this volume goes beyond the research results to encapsulate the ATO's findings and discuss them in a broader context in order to understand both their military and civilian implications. For this reason, scientists conducting related research have contributed additional chapters to widen the scope of the original research boundaries.
In the Company of Cars: Driving as a Social and Cultural Practice (Human Factors in Road and Rail Transport)
by Sarah RedshawIt has long been accepted that the social and cultural meanings of the car far exceed the practical need for mobility. This book marks the first attempt to contribute to road safety, considering, in depth, these meanings and the cultures of driving that are shaped by them. In the Company of Cars examines the perspectives that young people have on cars, and explores the broader social and cultural meanings of the car, the potential it is supposed to fulfil, and the anticipated benefits it offers to young drivers. From focus-group research conducted in Australia, the book takes up the views of young people on a range of topics, from media to car use to gender performance. The author looks at the ways in which driving has been defined by articulations of the car that emphasize valued features of the car-driver, such as gender, youthfulness, status, age, power, raciness, sexiness, ruggedness and competitiveness. The book takes a global perspective on mobility, considering the impact of cars and road safety policy on quality of life, and the value and significance of other modes of travel, in a range of countries.
Integrating Human Factors Methods and Systems Thinking for Transport Analysis and Design (The Human Factors, Simulation and Performance Assessment Series)
by Gemma J. Read Vanessa Beanland Michael G. Lenné Neville A. Stanton Paul M. SalmonGovernments and road safety agencies around the world have either introduced or are considering 'safe system' strategies, a long overdue acknowledgement that different elements of the road system contribute to road safety outcomes. Human factors approaches have a leading role here in both conceptualising the road system as a complex sociotechnical system and in providing practical approaches to support true systems-based countermeasures. This book illustrates the potential for integrating contemporary systems-based human factors methods with modern day driving-assessment methods, such as vehicle instrumentation and driving simulation, to understand and enhance performance in modern day road-transport systems. The book outlines why a fundamental paradigm shift is needed in the way these systems are designed and operated, and illustrates how a wide range of accepted human-factors approaches can be applied successfully to road transport to revolutionise the countermeasure design process. The practical illustrations of these human factors methods are applied to a long-standing road and rail safety issue: rail level crossings, where the road and rail systems intersect. The final chapter of the book highlights the utility of the human factors approach to reducing road trauma and discusses future applications of the approach.
Integrity in Government through Records Management: Essays in Honour of Anne Thurston
by James Lowry Justus WamukoyaAs a celebration of Anne Thurston’s pioneering work on records and archives management as an essential basis for demonstrating integrity in government, this excellent volume brings together scholars and practicing archivists to discuss key issues around records as evidence for accountability, transparency and the protection of citizens’ rights. Never before have authors from the developing and developed worlds come together to explore the intersection of records management, public administration and international development. The book covers Thurston’s work, the importance of records management for effective governance and digital records management and preservation in developing countries. Case studies from across Africa enhance the theoretical and practical perspectives taken by the authors. This book is essential reading for scholars and students interested in records management and good governance around the world.
Knowledge Management in Healthcare
by Lorri ZippererKnowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all who interact in healthcare to enhance care delivery, teamwork, and organizational learning. Knowledge management - if envisioned thoughtfully - takes a systemic approach to implementation that includes the embodiment of a learning culture. Knowledge is then used to support that culture and the knowledge workers within it to encourage them to share what they know, thusly enabling their peers, their organizations and ultimately their patients to benefit from their experience to proactively dismantle hierarchy and encourage sharing about what works, and what doesn’t to focus efforts on improvement. Knowledge Management in Healthcare draws on relevant business, clinical and health administration literature plus the analysis of discussions with a variety of clinical, administrative, leadership, patient and information experts. The result is a book that will inform thinking on knowledge access needs to mitigate potential failures, design lasting improvements and support the sharing of what is known to enable work towards attaining high reliability. It can be used as a general tool for leaders and individuals wishing to devise and implement a knowledge-sharing culture in their institution, design innovative activities supporting transparency and communication to strengthen existing programs intended to enhance knowledge sharing behaviours and contribute to high quality, safe care.
Leading the Customer Experience: Inspirational Service Leadership
by Sarah CookLeading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member’s motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook’s vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service. This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic. Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.
Making Sense of Organizational Learning: Putting Theory into Practice
by Cyril KirwanThe ability of a business to engage in real organizational learning and to do so faster and in a more sustainable way than its competitors is being increasingly seen as an essential component of success. In Making Sense of Organizational Learning, Cyril Kirwan examines the wide range of factors necessary to create and sustain organizational learning and knowledge at all levels. At the individual level, the generation of continuous learning opportunities and reflection on experiences are critically important. At the team level, it’s about encouraging collaboration, team learning and the sharing of knowledge. At the organizational level, the emphasis is on building systems to capture and share knowledge and providing strategic leadership for learning. The book shows you how you can best exploit the knowledge that already exists within your organization while at the same time develop the capability of the people that work there. It deals in turn with individual learning; learning with others; learning in organizations; and in particular the role of the HR function and of line managers. Each chapter provides theoretical background and real-world examples. Diagnostic questionnaires, checklists and other tools are also included. Making Sense of Organizational Learning provides an evidence-based argument for the adoption of effective organizational learning policies and practices, and offers a real opportunity to improve performance. Thinking practitioners working in and around learning and development or organization development will find it invaluable, as will those undertaking post-graduate study in HR and related disciplines.
Management Science, Operations Research and Project Management: Modelling, Evaluation, Scheduling, Monitoring
by José Ramón MateoDue to its societal and economic relevance, Project Management (PM) has become an important discipline and a concept critical to modern organizations, public and private. PM as an academic discipline is discussed both in Management Science and in Operations Research. Management Science tends to focus on quantitative tools and the soft skills necessary to manage projects successfully. Operations Research gives the essential scientific contribution to the success of project management through the development of models and algorithms. In Management Science, Operations Research and Project Management, José Ramón San Cristóbal Mateo fills the gap between scientific research and the practical application of that research. Project managers need formal training in decision-making but sometimes, they do not have an in-depth knowledge of Operations Research or they lack the necessary theoretical background. This book, with its focus on the quantitative models of Operations Research and Management Science applied to Project Management, provides project managers with the tools and methods necessary to manage projects successfully. Project managers operate in a complex global environment, in which numerous factors need to be considered, such as minimizing total project costs, meeting contracted dates, and ensuring that activities achieve certain quality levels. The focus here on the application of quantitative models of Operations Research and Management Science applied to Project Management provides them with the tools and methods necessary to make sound decisions.
Platform Strategy: How to Unlock the Power of Communities and Networks to Grow Your Business
by Laure Claire Reillier Benoit ReillierDuring the last decade, platform businesses such as Uber, Airbnb, Amazon and eBay have been taking over the world. In almost every sector, traditional businesses are under attack from digital disrupters that are effectively harnessing the power of communities. But what exactly is a platform business and why is it different? In Platform Strategy, Laure Claire Reillier and Benoit Reillier provide a practical guide for students, digital entrepreneurs and executives to understand what platforms are, how they work and how you can build one successfully. Using their own "rocket model" and original case studies (including Google, Apple, Amazon), they explain how designing, igniting and scaling a platform business requires learning a whole new set of management rules. Platform Strategy also offers many fascinating insights into the future of platforms, their regulation and governance, as well as how they can be combined with other business models. Benoit Reillier and Laure Claire Reillier are co-founders of Launchworks, a leading advisory firm focused on helping organizations develop and scale innovative business models.
Paradata and Transparency in Virtual Heritage (Digital Research in the Arts and Humanities)
by Anna Bentkowska-Kafel Hugh Denard Drew BakerComputer-Generated Images (CGIs) are widely used and accepted in the world of entertainment but the use of the very same visualization techniques in academic research in the Arts and Humanities remains controversial. The techniques and conceptual perspectives on heritage visualization are a subject of an ongoing interdisciplinary debate. By demonstrating scholarly excellence and best technical practice in this area, this volume is concerned with the challenge of providing intellectual transparency and accountability in visualization-based historical research. Addressing a range of cognitive and technological challenges, the authors make a strong case for a wider recognition of three-dimensional visualization as a constructive, intellectual process and valid methodology for historical research and its communication. Intellectual transparency of visualization-based research, the pervading theme of this volume, is addressed from different perspectives reflecting the theory and practice of respective disciplines. The contributors - archaeologists, cultural historians, computer scientists and ICT practitioners - emphasize the importance of reliable tools, in particular documenting the process of interpretation of historical material and hypotheses that arise in the course of research. The discussion of this issue refers to all aspects of the intellectual content of visualization and is centred around the concept of 'paradata'. Paradata document interpretative processes so that a degree of reliability of visualization outcomes can be understood. The disadvantages of not providing this kind of intellectual transparency in the communication of historical content may result in visual products that only convey a small percentage of the knowledge that they embody, thus making research findings not susceptible to peer review and rendering them closed to further discussion. It is argued, therefore, that paradata should be recorded alongside more tangible outcomes of research, preferably as an integral part of virtual models, and sustained beyond the life-span of the technology that underpins visualization.