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California on the Breadlines: Dorothea Lange, Paul Taylor, and the Making of a New Deal Narrative
by Jan GoggansCalifornia on the Breadlines is the compelling account of how Dorothea Lange, the Great Depression’s most famous photographer, and Paul Taylor, her labor economist husband, forged a relationship that was private—they both divorced spouses to be together—collaborative, and richly productive. Lange and Taylor poured their considerable energies into the decade-long project of documenting the plight of California’s dispossessed, which in 1939 culminated in the publication of their landmark book, American Exodus: A Record of Human Erosion. Jan Goggans blends biography, literature, and history to retrace the paths that brought Lange and Taylor together. She shows how American Exodus set forth a new way of understanding those in crisis during the economic disaster in California and ultimately informed the way we think about the Great Depression itself.
California's Budget Crises, Tax Reform, and Domestic and International Tax Competition
by Matthew C. Weinzierl Jacob KuipersHow do (and how should) governments design fiscal policies to compete in a globalized economy while meeting internal policy priorities including redistribution? In 2009, Governor Arnold Schwarzenegger repeatedly declared fiscal emergencies as California's state budget deficit reached all-time highs. The Governor and legislative leaders established the Commission on the Twenty-first Century Economy to recommend tax reforms that would improve the state's fiscal health and competitiveness. But when the Commission issued its recommendations, many of which were consistent with domestic and international trends in taxation, legislative leaders were highly critical and the prospects for reform dimmed. The case describes the political and economic contributors to California's persistent fiscal deficits and the reforms recommended by the Commission. It summarizes recent trends in taxation by U.S. states and OECD nations, relating the empirical trends to tax theory. Finally, it engages the issue of inter-jurisdictional tax competition from both positive and normative perspectives. Instructors may also obtain a Teaching Note, written by this case's author, that provides suggestions for using this case effectively in the classroom.
Call Center Continuity Planning
by Jim RowanA disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag
Call Center: A Focus on Customer Service
by Gwen Foster OglesbyA customer service expert offers practical strategies for call center managers who want to inspire their employees to be there best.Gwendolyn Oglesby has built her entire career working in customer service, creating environments and experiences that are as positive for employees as they are for customers. Now Oglesby shares the tools and strategies she has developed for improving customer service skills, managing employees, and building a successful team culture.In Call Center, Oglesby teaches managers how to train, motivate, and encourage employees to reach their full potential. Each chapter features insightful personality profiles and thought-provoking questions about call center dynamics. At the end of the day, customer service is not just about serving the customer; it’s about serving your team as well.
Call Centers For Dummies
by Afshan Kinder Real Bergevin Bruce Simpson Winston SiegelTips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing (Routledge Advances in Sociology #120)
by Andrew J.R. StevensCall centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.
Call Me Ted
by Bill Burke Ted TurnerA shrewd businessman, an outspoken maverick, and a generous philanthropist, Ted Turner's story is the stuff of legend. But what drives him? Where did he get such a powerful will to succeed? What has he learned over his illustrious life? Never before has the controversial businessman shared his personal story. Here, for the first time, he will. From his difficult and troubling childhood to his hard-partying college life, from his vision of CNN to the drama and turmoil of the AOL/Time Warner deal, and from his ownership of the Braves to his news-making philanthropy, Turner spares no details of his extraordinary career and provides fascinating businesses insights along the way - many of which are sure to surprise. Turner will also reveal the never-before-told details of his personal life. He frankly discusses a childhood of loneliness (he was sent to boarding school at the tender age of 4), the impact of devastating loss (his sister died at 17 and his hard-charging father committed suicide when Ted was in his early 20s). Turner also goes into great detail about his marriages, including his marriage to Jane Fonda, the "love of my life." It's been a helluva ride. Ted Turner truly is the great American maverick of our time. His story will educate, enlighten, entertain, and inspire - for the first time, Turner will tell the public how he went from being a young billboard salesman in the South to being the largest private landowner in the country. The release of this long-awaited memoir will be a major media event, and Ted's captivating story promises to deliver on the hype.
Call Sign Chaos: Learning to Lead
by Bing West Jim MattisA clear-eyed account of learning how to lead in a chaotic world, by General Jim Mattis--the former Secretary of Defense and one of the most formidable strategic thinkers of our time--and Bing West, a former assistant secretary of defense and combat Marine. <P><P>Call Sign Chaos is the account of Jim Mattis's storied career, from wide-ranging leadership roles in three wars to ultimately commanding a quarter of a million troops across the Middle East. Along the way, Mattis recounts his foundational experiences as a leader, extracting the lessons he has learned about the nature of warfighting and peacemaking, the importance of allies, and the strategic dilemmas--and short-sighted thinking--now facing our nation. He makes it clear why America must return to a strategic footing so as not to continue winning battles but fighting inconclusive wars. Mattis divides his book into three parts: direct leadership, executive leadership, and strategic leadership. <P><P>In the first part, Mattis recalls his early experiences leading Marines into battle, when he knew his troops as well as his own brothers. In the second part, he explores what it means to command thousands of troops and how to adapt your leadership style to ensure your intent is understood by your most junior troops so that they can own their mission. In the third part, Mattis describes the challenges and techniques of leadership at the strategic level, where military leaders reconcile war's grim realities with political leaders' human aspirations, where complexity reigns and the consequences of imprudence are severe, even catastrophic. <P><P>Call Sign Chaos is a memoir of lifelong learning, following along as Mattis rises from Marine recruit to four-star general. It is a journey learning to lead and a story about how he, through constant study and action, developed a unique leadership philosophy--one relevant to us all. <P><P><b> A New York Times Bestseller </b>
Call a Business Angel: Practical funding and commercial advice for start-ups, SMEs and innovators
by Dr Eileen DoyleCall a Business Angel provides a commonsense approach to complex start-up and SME business issues. Many businesses fail not because of a poor idea but because of poor analysis and execution.In this practical guide, Dr Eileen Doyle provides proven insights and the quality basics of how to analyse ideas and turn them into sustained business success. It is the must-have ‘how to' book for start-ups and SMEs, written by one of Australia's leading commercialisation experts.
Call in Pinkerton's: American Detectives at Work for Canada
by David Ricardo WilliamsSoon after Allan Pinkerton established his legendary detective agency in the United States, Canadians began seeking their services. Call in Pinkerton’s is the history of the agency’s work on behalf of Canadian governments and police forces. During the late nineteenth century and early twentieth century, Pinkerton’s operatives hunted legendary train robber Bill Miner in the woods of British Columbia, infiltrated German spy rings during World War I, and helped future prime minister John A. Macdonald to fend off the Fenian raids. They tracked down the Reno Brothers in Windsor, Ontario, and investigated labour unrest in Hamilton. The agency’s detectives countered crimes all over Canada, particularly in the West and British Columbia. Pinkerton’s activities went as far north as the Yukon, where fears were growing of an imminent invasion by a force of Americans from Alaska. Call in Pinkerton’s is the first book to chronicle the agency’s work on behalf of Canadian governments and police forces. This entertaining book provides accounts of actual Pinkerton’s investigations while detailing the day-to-day activities of a private detective at work. Call in Pinkerton’s is a fascinating read for anyone with an interest in crime and espionage.
Call of Fiduciary Duty: Microsoft Acquires Activision Blizzard
by Jonas Heese James Barnett Joseph PacelliIn January 2022, Microsoft announces its acquisition of the video game company Activision Blizzard, in a deal valued at $68.7 billion, which would make Microsoft the world's third largest video game company. The deal came as Activision Blizzard faced gender pay disparity and sexual harassment allegations.
Call of the Mall: The Author of Why We Buy on the Geography of Shopping
by Paco UnderhillThe author of the international bestseller Why We Buy—praised by The New York Times as “a book that gives this underrated skill the respect it deserves”—now takes us to the mall, a place every American has experienced and has an opinion about.Paco Underhill, the Margaret Mead of shopping and author of the huge international bestseller Why We Buy, now takes us to the mall, a place every American has experienced and has an opinion about. The result is a bright, ironic, funny, and shrewd portrait of the mall—America’s gift to personal consumption, its most powerful icon of global commercial muscle, the once new and now aging national town square, the place where we convene in our leisure time. It’s about the shopping mall as an exemplar of our commercial and social culture, the place where our young people have their first taste of social freedom and where the rest of us compare notes. Call of the Mall examines how we use the mall, what it means, why it works when it does, and why it sometimes doesn’t.
Call to Action
by John Mills Bryan GouldThe UK economy is heading for a disastrous period of austerity and stagnation – GDP growth is unsustainable, debt is increasing, inequality is widening and unemployment is high. But all of these trends can be reversed by moving a few crucial levers in economic policy.This book offers a bold manifesto for how we can get the economy back on track.In this vital and timely call to action, leading economist and entrepreneur John Mills and political thinker Bryan Gould provide a searing critique of the decisions behind current UK economic policy and provide a clear step-by-step account of how to revive it, with little or no increase in inflation. Things cannot go on as they are – this book delivers a fresh roadmap to improve our quality of life and secure Britain’s economic stability for future generations.
Call to Action: Secret Formulas to Improve Online Results
by Bryan EisenbergCall to Action includes the information businesses need to know to achieve dramatic results from online efforts. Are you planning for top performance? Are you accurately evaluating that performance? Are you setting the best benchmarks for measuring success? How well are you communicating your value proposition? Are you structured for change? Can you achieve the momentum you need to get the results you want? If you have the desire and commitment to create phenomenal online results, then this book is your call to action.Within these pages, New York Times best-selling authors Bryan and Jeffrey Eisenberg walk you through the five phases that comprise web site development, from the critical planning phase, through developing structure, momentum, and communication, to articulating value. Along the way, they offer advice and practical applications culled from their years of experience "in the trenches."
Callable Mortgage Bonds: Numerical Methods and Valuation Models for Pricing and Risk Analysis (Finance for Professionals)
by Niels RomCallable mortgage bonds are utilized by individuals and companies to finance the purchase of real estate, and this asset class therefore plays a crucial role in modern society. Callable mortgage bonds constitute an enormous asset class and often offer long-term stable investments that are very attractive for pension funds. This book focuses on the pricing and calculation of risk numbers of callable fixed-rate mortgage bonds. Owing to the, from a financial perspective, irrational behaviour of borrowers, the pricing of these instruments usually requires the use of numerical solutions. Traditionally, it has been either a Monte Carlo simulation or a Finite Difference method. This book covers both methods and, in addition, the relatively new Fourier technique. This latter technique also creates a link between the interest rate derivatives market and the market for callable mortgage bonds. Finally, a chapter presenting a model for the valuation of a mortgage credit institute&’s loan book is included.
Callaway Golf Co.
by Rajiv Lal Edith D. PrescottDescribes a situation faced by Mr. Ely Callaway, the 80-year-old founder, chairman, and CEO of Callaway Golf Co., in the fall of 1999. After a decade of stunning success with the marketing concept, Callaway suffered a significant loss and witnessed a steep decline in sales in 1998. Mr. Callaway had built a $800 million business by making a truly more satisfying product for the average golfer, making it pleasingly different from the competition and communicating the benefits to the consumer. The results in 1998 forced Mr. Callaway to reconsider the marketing program that had successfully supported the product until now.
Called Up, Sent Down: The Bevin Boys' War
by Tom HickmanAt the outbreak of the Second World War the government short-sightedly allowed thousands of miners to enlist in the armed services. By 1943 the war effort was in danger of grinding to a halt because of a lack of coal. In answer Ernest Bevin, the Minister of Labour, sought service volunteers – and compulsorily sent 20,000 18-year-olds, who’d expected to fight for their country, down the mines with them. Some were so angry that they preferred to go to prison. The majority went to do their best. But some were psychologically, and others physically, unsuited to such dangerous work. Many were injured; some died. Called Up, Send Down is an enthralling oral and social history of an episode of war that has never been fully told.
Called by Stories: Biblical Sagas and Their Challenge for Law
by Milner S. BallDistinguished legal scholar and Presbyterian minister Milner S. Ball examines great sagas and tales from the Bible for the light they shed on the practice of law and on the meaning of a life lived in the legal profession. Scholars and laypersons alike typically think of the law as a discipline dominated by reason and empirical methods. Ball shows that many of the dilemmas and decisions that legal professionals confront are more usefully approached through an experience of narrative in which we come to know ourselves and our actions through stories. He begins with the story of Moses, who is obliged both to speak for God to the Hebrews and to advocate for the Hebrews before God. What, asks Ball, does Moses's predicament say to lawyers professionally bound to zealous representation of only one client? In the story of Rachel, Ball finds insights that comprehend the role of tears and emotion in the judicial process. He relates these insights to specific contemporary situations, such as a plant closing and the subsequent movement of jobs to Mexico and legal disputes over the sovereignty of native Hawaiians. In a discussion of "The Gospel According to John," Ball points out that the writer of this gospel is free simultaneously to be critical of law and to rely extensively on it. Ball uses this narrative to explore the boundaries of free will and independence in lawyering. By venturing into the world of powerful events and biblical characters, Ball enables readers to contest their own expectations and fundamental assumptions. Employing legal theory, theology, and literary criticism, Called by Stories distills a wisdom in biblical texts that speaks specifically to the working life of legal professionals. As such, it will enrich lovers of narrative and poetry, ethicists, literary and biblical scholars, theologians, lawyers, law students, judges, and others who seek to discern deeper meanings in the texts that have shaped their lives.
Called to Account: Financial Frauds that Shaped the Accounting Profession
by Paul M. Clikeman Jamie DiazCalled to Account traces the evolution of the global public accounting profession through a series of scandals leading to voluntary or mandated reforms. Ever entertaining and educational, the book describes some of the most audacious accounting frauds of the last 90 years, and identifies the accounting standards and legislation adopted as a direct consequence of each scandal.While retaining favorite chapters exposing the schemes of "Crazy Eddie" Antar and Barry "the Boy Wonder" Minkow, this fourth edition includes new material describing the accounting problems at Carillion, Wirecard and Luckin Coffee. Students will learn that financial fraud is a global problem, and that accounting reform is heavily influenced by politics.With discussion questions, and a chart mapping each chapter to topics covered in popular auditing textbooks, together with supplemental PowerPoints for instructors, Called to Account is the ideal companion for classes in auditing, fraud examination, advanced accounting, or professional responsibilities.
Called to Account: Financial Frauds that Shaped the Accounting Profession
by Paul M. ClikemanSelected as an Outstanding Academic Title by Choice Magazine in 2014! Called to Account takes a broad perspective on how financial frauds have shaped the public accounting profession by focusing on cases of fraud around the globe. Ever entertaining and educational, the book traces the development of the accounting standards and legislation put in place as a direct consequence of these epic scandals. The new edition offers updated chapters on ZZZZ Best and Arthur Andersen, plus new chapters devoted to Parmalat, Satyam, and The Great Recession. Through stories like Barry Minkow's staged constructions sites and MiniScribe's fake inventory number generating computer program, "Cook Book", students will learn that fraud is nothing new, and that financial reform is heavily influenced by politics. With discussion questions and a useful chart showing instructors and students how each chapter illustrates the topics covered in other textbooks, Called to Account is the ideal companion for any class in auditing, advanced accounting or forensic accounting.
Called to Account: Financial Frauds that Shaped the Accounting Profession
by Paul M. ClikemanCalled to Account traces the evolution of the global public accounting profession through a series of scandals leading to voluntary or mandated reforms. Ever entertaining and educational, the book describes 16 of the most audacious accounting frauds of the last 80 years, and identifies the accounting standards and legislation adopted as a direct consequence of each scandal. This third edition offers expanded coverage of the Global Financial Crisis and international auditing. While retaining favorite chapters exposing the schemes of "Crazy Eddie" Antar, "Chainsaw Al" Dunlap, and Barry "the Boy Wonder" Minkow, new chapters describe the accounting problems at Lehman Brothers, Colonial Bank, and Olympus. Students will learn that financial fraud is a global problem, and that accounting reform is heavily influenced by politics. With discussion questions and a chart mapping each chapter to topics covered in popular auditing textbooks, Called to Account is the ideal companion for classes in auditing, fraud examination, advanced accounting, or professional responsibilities.
Called to Cultivate: A Gospel Vision for Women and Work
by Chelsea Patterson SobolikGrasping the dignity and significance of women and work.Women are an integral part in God&’s call to work—to create and advance God&’s kingdom. But work looks different for each one of us. Whether in the home, with children, or in a professional environment—or some combination of all of these—women are cultivating a world of beauty, truth, and hope. But it&’s not easy. We have doubts and dreams … questions and concerns. Chelsea Patterson Sobolik provides a robust theological foundation as she engages with our most pressing questions:How do I glorify the Lord with my work?How do I balance work and life?Is it wrong for me to pursue my career ambitions?What does it mean to be a Christian in the workplace?How do I respectfully stand up for myself at work?How do I discern my calling?Work, whether it&’s professional or in other avenues of society, is an act of cultivation that involves developing something or someone to be better. Even if you don&’t receive a paycheck, you&’re still working. Caring for children and homes, volunteering in our communities, leading a Bible study, or caring for aging parents is God-given work.Chelsea faithfully engages with our questions and provides practical rhythms that women can incorporate into their lives to flourish in their work.
Called to Rise: A Life in Faithful Service to the Community That Made Me
by Michelle Burford David O. BrownThe Dallas police chief who inspired a nation with his response to the killing of five of his officers shares his personal story and his faith in America’s potential to unite communities through a dedication to transparency and trust. On July 7, 2016, protesters marched in the streets of Dallas to demonstrate against the killings of unarmed black men by the police. As the peaceful event drew to a close, a sniper opened fire, targeting white cops and killing five of them. Into this charged situation stepped Dallas police chief David O. Brown, who, with a historic new tactical approach, quickly ended the gunman’s siege and calmed his community and the nation. In this powerful memoir, Chief Brown takes us behind the scenes of that tragedy and shares intimate moments from his early life: his childhood, in which he was raised by a single mom in a neighborhood poor in resources but rich in love and faith; his college years—cut short when he felt called to save his hometown from its descent into drug-related violence; and, as he moved up the ranks, a series of deeply personal tragedies. His first partner on the job was killed in the line of duty; his younger brother was murdered by drug dealers; and during Brown’s first month as chief of police, his mentally ill son was killed by a cop after taking two other lives. Called to Rise charts how, over his thirty-three-year career, Brown evolved from a “throw ’em in jail and let God sort ’em out” beat cop into a passionate advocate for community-oriented law enforcement, rising from crime scene investigator to S.W.A.T. team leader to the head of a municipal police department widely regarded as one of America’s finest. Now retired, “America’s chief” wants to bring his hard-earned knowledge of Dallas—emphasizing outreach, accountability, and inclusion—to help encourage unity in the nation’s hurting communities. Chief Brown believes that we have to band together to engage in the kind of dialogue that can lead to solutions. In place of complaining, we all have to take action—and one first great step is to tune in to what is being said. Called to Rise explores the keys to that dialogue—trust, transparency, and compassion—that have made Brown a leader on the front lines of social change in America.
Called: The Crisis and Promise of Following Jesus Today
by Mark LabbertonThe most urgent call upon God?s people is to live as followers of Jesus. The most indicting critique against the church is as simple: its failure to do so. As the leader of an evangelical theological seminary that trains men and women as leaders for the church and society, Mark Labberton writes: "People ask many questions about how their lives relate to the world. What are our lives in this world about? What are we to make of being human? Why are we here? Is there a reason we are alive, and, if so, how would we know what that is? These questions are brought on at times by beauty and joy, but also by the daunting facts of our own lives or of the world around us. We look around in doubt, in pain, in suffering. These are human questions asked throughout history by those inside and outside the church." We long to renew our hope for a world broken and hurting. And it is we, God?s people living in the power of the Holy Spirit, who are called to become this hope and flourish while in exile. Here is the crisis: we are made and redeemed for this calling, but it slides through our fingers. Here is the promise: living and practicing who and why we are is our Christian vocation whenever and wherever we may be. Will you answer the call?
Calling Up: Discovering Your Journey to Transformational Leadership
by J.P. NerbunCalling Up is a guide for coaches of all sports at all levels that presents a step-by-step process to building a transformational culture, starting with changing coaching behaviors, attitudes, and language. Modern-day coaches face the same challenges every day: entitled youth, overinvolved parents, and the community and administration’s expectation for wins. Coaching does not just take a great deal of time; it takes an emotional and physical toll, and coaches need to know they are not the only ones facing these struggles. After over 11 years of coaching, and his own coaching philosophy transformation, J.P. Nerbun felt called to share the hard lessons that could not be found in a book when he started coaching. Calling Up provides an easily accessible and inspiring story as J.P. details the transformative experience of a high school basketball coach named Daniel and his year-long struggle to keep his job while working to become the coach he always wanted to be. Apart from the entertaining and relatable story, which connects with coaches on a personal level, Calling Up provides coaches with principles based on scientific research and personal experience that explore how people learn, what motivates them, and the human condition. These principles are shared by some of the most highly qualified and successful coaches in sports and J.P. also provides specific tools and explains how those tools are applied within the context of a team. At the end of the day, Calling Up shows coaches not just how to build great athletes, but how to build great people.